Satisfaction Guarantee
If you're ever unhappy with a Sun Tan City experience, please talk to a Tanning Consultant at your local salon about what went wrong, or contact our Client Care Team via chat or email--so we can make it right.We strive to make your time with us a relaxing and rewarding experience, and your happiness is our number-one priority. That's why we offer a satisfaction guarantee on all of our products and services.
This statement taken from their contact us section of their website is FALSE!
My daughter and I patronized the Old Fort Parkway Murfreesboro, TN location on Monday, May 3. We are not members. I requested to purchase 2 spray tans. I was offered a package for 47.99 that came with 2 products and 2 spray tans and informed that I would safe money if I purchased this package. Ok. I did. After purchasing, I was informed that my daughter and I could not share/use the 2 spray tans. I should have asked for a refund at that time; however, I thought...ok....she can come back for 1 more visit. I purchases myself a spray tan for $30.00. No receipt was given. My daughter and I went to tan and as I began to get in the booth, I noticed a flyer with $10.00 spray tans the month of May on Mondays and Tuesdays.
After tanning, I stopped at the desk to see if this was advertised anywhere. It was not. I then asked the employee, Riley if the advertisement in the booth was correct and did it apply to non members. The answer was yes. I explained to her that I requested 2 spray tans and she never offered me the special at $10.00/each. I had been informed that I would be getting a better deal if I bought the $47.99 package with 2 tans. That was not the better deal. So I was sold 77.99 worth of services and could have been offered and purchased $20.00 worth of services. I did not raise my voice and make a scene because everyone was confused about what they could and could not do as far as a refund. The acting supervisor, A.R. said she could not authorize and refunds, but the sales rep speaking to me told me that indeed she did have the authority. Again, I chose not to make a scene. They offered courtesy tans. We did not want courtesy tans, nor was I coming back into this place of business after being with dishonesty. I've now sent and email to corporate, spoken to Abby at corporate customer service and I'm to be expecting a call back from the CEO, Paige tomorrow. This is the common response I am getting from Sun Tan City below. This was from on-line chat with customer service. They will take your money in a heartbeat!!!! They will not stand by their statement printed on their website. They will lie to you and make up some of the most ridiculous excuses. Let me humor you, "you can't call the salon because the call goes straight to corporate!"
I asked for a receipt and they told me they could print me a receipt, so I demanded a hand written post-it note from the acting supervisor. This place is a fraud...... BEWARE!!!!! and get things in writing.
Stephanie
10:17 AM
Ok thank you for holding After looking at both accounts I do apologize that you were not given the 10.00 offer, But since the services were used a refund will be denied. I also see that an employee at Client Services Placed a free sunless inclusive spray on you and your daughters account.. read more