I don't usually write reviews for places, but really felt the need to share my experience with the management and misleading special.
I came to Jules for the first time after seeing a special they were running on their website. I was to get a haircut, style, and partial highlights for $65! Reese was my stylist and she was super sweet and did a great job on my hair.
Despite confirming with them on Facebook messenger that I would be getting the partial highlight with the free haircut and style, I was charged $95 at checkout. Their website indicates that it is a flat rate of $65 for this special. This was my first time ever getting highlights, and I was not informed of the $30 in additional charges until after it was all done. They were closing so I paid the charges and left.
The next day, my husband called and politely explained the situation, and asked if the extra $30 could be refunded. We explained that the highlights were good, just that Jules has misleading prices listed on their website. It should have said prices starting at $65 - not appear to be a flat rate. At the least, any additional foils or products should have been communicated to me before putting them in my hair so that I could decide whether to get them. Instead, I did not get that choice.
We spoke on the phone with Julie, the owner and master Stylist, and she begrudgingly agreed to give us a refund. When my husband dropped by the store on his way home from work to get the refund, Julie was rude and raised her voice during their interaction. She said that we made it to be where Reese only got $15 for working for three hours on my hair, and that they do not want our business anymore.
I gave Reese a generous tip for her work. It is not up to me how much the stylists get paid. I should expect to be charged what was advertised on their website and confirmed to me in writing. If Jules wants to post specials on their website to get people in the door, they need to be up front about what they will charge people.
All in all, I would not recommend going to Jules. I have never met a business owner that was so rude and unprofessional. As a business owner, I am shocked at how she handled the situation by raising her voice and the rude things she said. With this experience and the fact that their prices are misleading, I would not recommend Jules. There are many other great hair salons in town. read more