I visited the Murfreesboro, TN location because I was in town visiting a friend. I received an eyebrow wax and underarm wax. I paid the balance when leaving the salon. What I did not authorize European Wax Center to do was sign me up for a Wax Pass. When I caught onto the unauthorized charges,I called and spoke to the manager in hopes they could reverse the payments and cancel the subscription. She told me my options were to: 1)cancel the subscription for a $25 fee and utilize the $ they've already taken from me in only that salon location OR 2) keep the subscription to use in any salon location. Again, I am not living in Murfreesboro, TN, so option 1 was not even an option. I told her I had no intentions on keeping the subscription either, as I did not want it in the first place. $200 for 12 eye brow waxes is not worth it to me, as I only receive that service once every 3 months or so. She showed no remorse and had the attitude of "Oh well, that's all I can do for you." Thus, forcing me to continue paying for a subscription service I did not approve of. I feel as though the business conducted is deceitful and the manager was not willing to hold any of her employees accountable for their wrongdoings. I've contacted BBB in hopes I can get my money back. BEWARE of this place, as I've noticed a previous review where this has happened to someone else as well. If they make it right, I'll update this review. Until then, I'll never go to another EWC again. read more

First time visiting I had Essence. When I tell you she DID my eyebrows. She did awesome! Everyone was super nice, can't remember their names but I'd definitely recommend going there. See Essence she's the eyebrow girl. Great experience. read more

HORRIBLE. I went in for a wax because my normal salon was closed. the service was fine. I paid and left. Then I started getting monthly charges. I never signed up for a monthly membership, I was never told that I'd be charged $78 per month! I have called and asked them to cancel the membership that I NEVER SIGNED UP FOR. Each time I've called I've been assured that they'll take care of it. Each time, I was told that they were messaging the owner *immediately* to get it taken care of. I'm now out nearly $300 because they still have not cancelled this "membership". DO NOT GO HERE. Or if you do, pay cash. Otherwise you'll be scammed out of hundreds of dollars. read more

Will not be back. They need a grace period for being late. I work two jobs and it is hard to get in! I was 2 minutes late one time and got turned away. I was 1 minute late the next time and got turned away! But this policy doesn't apply to them! They can have me sitting in the waiting room ten minutes past my appt and that is okay. How about if they are late you deduct it from my total per minute?! Double standard here. Love the girl that does my wax, but not worth the rude employees at the front desk and the no grace late policy. I can't afford to keep driving up there to be turned away.Bad experience. Luckily as a consumer I have a choice as to where I go. I will not be back. Update: spoke with corporate. They contacted the owner and asked her to respond via email. She said that there IS a grace period and that I must have been mistaken. OH REEEEAAAAAALLLY?! Ummm NO. I was sent away twice for being 1 to 2 minutes late. Poor management there! I have asked around and apparently it is a known fact that the management is bad. The employees only have 15 minutes to do each person. And a lot of the time they cannot get everyone done in that timeframe. Hence: employees ask the front desk person to turn away anyone who is late. I have wasted gas to drive up there from Smyrna to be turned away. I called the Franklin office. I have a friend who LOVES that office. She raves about her experiences! That leaves me awfully confused in comparison to my terrible experiences. So I called to ask what their policy was on being late. They said that they do have a 7 minute grace period and that they always abide by it. And this was the girl at the front desk. She was so nice! I should have gone there instead but it was all the way in Franklin. So clearly the owner is not on the same page! Have been told that corporate has been asking the owner to sell. That she is managing it poorly AND other sources say that the employees are extremely unhappy. Small town. People talk. GO TO BRAZILIAN WAX STUDIO!!! It is $35 for a Brazilian was! So much cheaper! They book 30 minute appointment slots and take their time and they are Christians with good values. They know how to treat customers. They JUST opened across the street from the avenue. Better price, better value, happier employees, happier customers. Love them! read more

This place is great - waxes are always not the most fun experience ever, but this type of wax they use is less painful! Especially in comparison to some other places in town. The first time you go you get 50% off and that's an awesome deal, and after that if a friend goes and says your name you get a discount next time! They really are nice people that work there and helpful and patience with you! read more

I just want to know why is it so hard to get a completely clean wax? Like I seriously took chance after chance with this franchise and yet I've only had one "complete" wax. After paying for a service and going home to finish the job by shaving defeats the ENTIRE purpose of wax centers. Even after expressing my past experiences with other techs, this one assured me she would get the job done because, her words, "I'm the top waxer here". If that is true... this place needs all new techs. SMH. To top it off the front desk girl tells me the full Brazilian includes the butt strip and told me I had be paying every time for two different services for no reason. How in the world does that even happen!? Ladies beware... just beware. read more

I never write reviews but I feel like potential customers need to be aware. I have been to this location twice to get my brows done. The first time the girl taking care of me waxed so low that she was on my eyelids. My eyelids and under my brows were extremely red and peeling. It was very painful. My second time at this location was a few months later, and I had a different girl do my brows. I clearly told her what I wanted as I have been growing my brows back out for months now to re-shape them. She completely ruined my shape and left me with short brows that looked like blocks. Once I got home and was able to look closer, she had left multiple hairs between my brows, above, and below them. They looked worse than when I had gone in. Their policy states that if you need a touch up within one week of your wax, you can get it for free. I ended up canceling my touch up appointment because I was afraid they would ruin them further. I have been to other European Wax Center locations and I have always been very pleased!! I avoid this location now, however. read more

In the midst of COVID the OWNER of this salon refuses to wear a mask. I am certain that's breaking Health Dept mandates much less city/county mandates. Her therapists DO wear masks! I had an appointment last week, I had a problem w scheduling. The second time I had to cancel (which is terrible on my part) the non- mask wearing OWNER hung up on me. Her therapists are great! read more

Let me just start by saying if I could give this place 0 stars I would. The manager, Debbie may be the rudest person I've ever met and the ONLY reason I kept coming back was because of Heather. HEATHER IS THE BEST. She is by far the absolute best waxer they had but I got the news today that she's no longer with EWC. I walked in for my appointment and was told that they had rescheduled me with another waxer. Extremely irritating as I've tired every other waxer there and they're in no way as qualified as Heather is. I got a Brazilian wax today and left with an unfinished job, little blue wax pieces all over my skin and a pair of ruined athletic shorts because of the wax. FYI if you're going to fire someone don't fire your best employee. So it looks like I have to use up the rest of my wax passes (I only have to go there 5 more times thank God) and then I'll be taking my business elsewhere. *IF YOU'RE A CLIENT OF HEATHER'S GO SOMEWHERE ELSE!!! read more

Have been going here for a while now but today I got a new waxer for my eyebrows. She didn't ask me what I wanted, just started waxing and didn't take her time at all, seeming like she just wanted to get it done as fast as possible. So she showed me them at the end, with hairs still visible so I asked for her to tweeze them. She said that she couldn't tweeze or trim because her hand was not steady enough.... then why is your job doing eyebrows? I had to come home and finish tweezing my own eyebrows after paying $24. I will not be returning read more

I love coming here. The girls at the front desk (Jessica is so darn sweet!) and the professional waxers are always SO nice. Kelsey is my waxer and I love her to pieces. She was my waxer on my first experience, and she made me feel so comfortable even thought I was sure I was the worst client she'd ever seen. :) I've been requesting her ever since... I've been a client here for a year now and I'll always be a loyal client. **your first wax 'down there' will be on a pain level you've never experienced. But you can do it!! :) It will hurt pretty dang bad... But I PROMISE!!! you won't be traumatized forever. You'll be SO SMOOTH, you'll forget the pain you went through and you'll go back. Also, my promise to you... It will never hurt again as bad as the first time. Going forward, it will be a walk in the park (if you promise to not shave!!!) and keep up with your appts and go back 4-5 weeks. **if you shave in between appts you are only hurting yourself and you'll be starting all over. Trust me. I learned the hard way. :/ A few months ago, I started bringing my 15 year old daughter here for her eyebrows. I knew she'd end up jacking them up trying to pluck them and wanted her to have nice full eyebrows that complimented her face and young age. She had Tobi as her waxer And my daughter LOVED her. I've always heard she is super amazing too! My daughter walked in so nervous and walked back out so excited about her look and couldn't wait to go back! Now, I have my sister and niece going there for waxing services and they are now lovers of European Wax Center too! Don't base your experience on your very first visit. Give it at least 2 visits before you decide if it's for you or not. You'll never look back!! read more

First, I have to say I loved my wax specialist- Kelsey is great! Second, their manager Jessica is very unprofessional.... She blamed a trainee for the mistake of over charging me... That to me was absolutely disgusting- how do you think the trainee felt- she didn't know any better, she is in training... As a manager you lead people and manage things... So the fact that she did not take responsibility for the trainees actions really didn't set well with me. read more

I've been getting waxed for years in multiple locations around the globe. Many many women have waxed me, and I've had bad experiences and good. This place knows its stuff. My underarms usually are sore for a day or two after a wax, but honestly I booked a wax today, and whatever products they use, they are amazing. It's only been a few hours and they feel healed, not sensitive, not itchy, just nice and smooth. I got an unlimited pass bc I know I'll be using it. For anyone who is considering waxing, do it. Do your skin and your shower routine a favor. read more

Samantha was so amazing! This was my second time ever getting a wax, the first experience was awful & ive been terrified since. Samantha made me feel comfortable and was very quick! She gave clear after car instructions and showed products for maintenanc. Alexis was amazing offering the current promotions they were having and had an answer for every question i had. Def will be back :) read more

Soo they did the job and that's about all I have to say. The service doesn't own up to the advertising and "European" is just an attention grabber. A little disappointed. read more

I have been here several times with a great experience! I absolutely have loved this place, up until yesterday. I had my eyebrows done, just needing to be cleaned up as there were stray hairs where they shouldn't be. The lady who did my brows was extremely nice, but she ruined my brows!! She took away all my shape and left me with blocky, short and uneven eyebrows. I am devastated!! There is no fixing them. I'm not sure if I can ever go back after this. This is a pampering for myself so that I don't have to do it, and it was not a great experience. Upset and now trying to figure out how to make them look better till they grow back. read more

TERRIBLE!!!! I took my daughter to get her eyebrows waxed and they removed a layer of skin while waxing. She is on medication for acne and we asked if that would cause problems and we were told no. That is not the case!! I called the manager and was told we should not wax while taking this medication. I was also told they have a list of drugs that interfere with waxing. I asked where that list was and she said with the receptionist. Not sure why it's not out for customers to see? I was also told she would refund my money....she has not done that yet. Terrible and painful experience. read more

Fast, clean, and as painless as possible! Heather completed my Brazilian. She got me relaxed, had me laughing, and not focused on any pain. I was all cleaned done in less than 10 minutes. This was one of my best experiences and I am a regular in the Dallas, Tx area. read more

I have been here several times and always enjoyed the service but my last visit has completely turned me off this place. The receptionist at the desk was very rude. I usually book an appointment in advanced but for this visit I did not since it was a week day, without checking her computer she told me they were completely booked for the day. I went online and made an appointment for thirty mins later since they were not actually fully booked. When I came again for my appointment the receptionist greeted me with attitude. I don't want to spend upwards of fifty dollars somewhere and have to engage with such rude staff. This is my last visit. read more

Heather is amazing!! She made me feel comfortable and took care of my worries. She fixed the shape on my eyebrows and really cared about how they looked. I will ALWAYS be using her read more

ShayLa does the best eyebrow wax and tint. She is very professional, And always courteous.

I had a HORRIBLE first experience with the OWNER Deborah Poland! She was rude to my sister and I when we first stepped in. She told us the lobby was closed so one of us had to stand outside but she allowed 3 other people inside the lobby as we were leaving. It was my first time getting a wax there in which suppose to be 1/2 price service and she accused me of lying. She was being EXTREMELY rude in every way possible. Went to the extent of calling the Avenue security and eventually the cops once I had left to try to report me for theft even though my sister vouched I've never been, Heather (wax specialist) vouched, and I tried to provide ID so she could see I was not yet in the system. She finally figured out I did not lie after the fact the damage was done even though I tried proving to her multiple times. She did not go out her way to call me and apologize for her assumptions and unprofessional rude behavior, instead I CALLED and demanded a apology! I hate that I can't go back to the amazing Heather but I will NOT be going back to support such a mean and cruel owner! read more

I've been coming for a while. Tavia is the best technician I have had so far. They are good abour rescheduling when you need it and are very clean/professional. read more

I scheduled my appointment using their website. A nice girl called me the next day to confirm my appointment and repeated 3 times that I had to be there 5 minutes before my scheduled appointment. I made sure to be in there at 8:55AM. At 8:46AM, I get a call from Deborah who stated there was "a little hiccup" and someone would be there around 9:15. I get it, sh*t happens. The girl couldn't get my profile started and said we'd deal with it after my appointment. The girl who waxed me had about a month experience. She was a nice girl but did not know how to wax at all. Paid for my eyebrows to be done...had pretty much pluck everything myself at home. Once I was done, another lady was at the front desk. She was quite rude and talked badly about the employee that had opened the store. She then rudely tells me that they have a late policy...apparently it doesn't apply to them. No apologies about being 15 min late, no one time discount for having had to wait. Will not go back. Poor customer service and no knowledge on how to wax properly. read more

Where do I start? I was a European Wax Center Customer and have always sang their praises. I hate to have to give them a bad review, but this location is individually owned and franchise really has no control over how the policies between locations are handled with customers. I went in before Christmas when I was visiting my parents at this location. I received a full face service and the esthetician was super sweet and did what I thought to be a good job. I left red faced no makeup went to my parents home said my good byes and headed back home, I live approx. 3 hours away from this location. Went to sleep woke up and put my makeup on only to find I had patches of fuzz on my checks where she missed waxing. I walked out into living room and even my 16 yr old son noticed! How embarrassing! I immediately called the Murfreesboro location and asked what could be done if I could just run over to location by my home here and get touch up. The lady who answered phone said she thought that wouldn't be a problem, so I called the location by my home and they said you have to go back to location service was done as they are individually owned. I called the Murfreesboro location back and she even called my local Wax center and said she just needs touch up, but they told her same and even reached out to regional to see what to do. The lady in Murfreesboro took my name number and email and said she would have manager call me to resolve. I also called Corporate European Wax Centers that day and ask for resolution and they took my information and said manager would get in touch with me. Approx. week later I called and ask if Mgr was ever going to call they said they would take number again and note acct for her to call me. Fast forward one month..I still hadn't received call from manager and was told when I called this time to find out when I might get call by her employee she is hard to contact even for them, but she would take my information again and have her call. Well she emailed and said: I think you misunderstood policy you could get touch up within 7 days of service! This was it short and sweet little response from her. I promptly responded stating: I don't think she understands what happened, I was three hours from facility and couldn't just return. She never responded. I then contacted corporate again and told them I was not satisfied with response and lack of communication from Mgr. They sent another email to which she hatefully responded: "I have explained touch up service with you there is nothing left to discuss on this!" So fast forward several emails back and forth between us today trying to explain all I was asking for was a resolution of a touch up not even a credit or refund at my local store her, she refuses to find a problem with what happened...And I'm out a $60 service not complete! At this point the lack of professionalism from the OWNER of this facility taking a month and a half to respond to a problem and then not even acknowledging my complaint of service or even offering a credit at this point makes me just feel like a payment to European Wax Centers! It's sad one stores owner can ruin my outlook on an entire corporations operation due to her lack of customer service skills to take care of a client with a unsatisfied service! I would never recommend this facility due to you are only a bottom line to them in the grand scheme of things...Worst owner of a business, I've ever dealt with! I would love to post the email exchange. But due to fact privacy of her email address I will not do so! read more

I have not been waxed here but I had an interview and it was terrible. The manager had the worst attitude And was very rude . While telling her about my waxing experiences in beauty school she proceeds to tell me "well we don't want you to think you are the best waxer because we will make you the best waxer" uhm ok?? She didn't ask me anything about my knowledge or skills or anything about me as an employee . Just about what she hates basically . She seemed very bitter as she was talking about how much she hates the spa business with facials even though I didn't ask...I recently have a job in a spa tho and I see their esthetician's making more than $40/hr IN TIPS. She ends up not hiring me because I tell her I plan on going to school to continue my education . She says "why are you doing that.you don't need to go to school . People that work here, this is their career they make plenty of money " I've never heard of anyone telling me not to go to school lol...and no I'm not writing this bc I'm mad I didn't get the job. .im happy I didn't get it because the job I have now has a very nice manager . The manager at European wax center had a nasty attitude and I didn't see any of the employees smiling or engaging with their clients ...not a place I would want to be in. read more

This was my first visit to a European Wax Center. I was very impressed with this location. I have been waxing for years and every time I move I have to find a new esthetician. On this first visit I just got a brow and lip wax done. They actually offered my first eye brow waxing for free which was very nice. The interior is clean and modern with an upscale feel. Pricing for what I got was reasonable I felt for the quality and expertise provided. My esthetician took her time and did a very good job. I have medium full brows and I like to keep them full but clean. She did them exactly how I wanted them. I like their four step system which made a huge difference with my sensitive skin. I have very fair skin and always have some irritation but my skin did not feel raw or as irritated using their hard wax. I would definitely try European Wax Center again and would absolutely come back to this location for all my waxing needs. read more

I've been going to European Wax Center for years and recently had Sarah at this location and she was so friendly and down to earth. She did an amazing job and was super quick. I've had past waxers at this location that came off as rude/unprofessional but I was so impressed by her I had to leave her a review. If you go here definitely book with Sarah! read more

The worst location ever!!!! Been to this location twice and box times left mortified. Never with the same person! Go figure. My last experience the girl was not friendly as I walked in she was mixing the wax and I began to state what I wanted how I wanted never once looked at me or looked at my eyebrows. All she said was "lay down we'll take care of it". I kept stating I didn't want much taken off just cleaned up, I like my shape and how they've grown in!!! Once done I got up looked at myself in the mirror and I was taken back, sadden and in shock. My eyebrows were so skinny, the arch and shape were all jacked up. As I'm staring at myself trying not to cry I told her you took too much and she simply goes "well that's how I do all my eyebrows". So after all the years of hard work of letting my brows grow to be all taken away. She never once consulted with me before hand, looked at what she was working with. Very unprofessional! Not sure where this establishment is getting their staff because they really should look elsewhere and view their work.... read more

Heather was the best, I had an appointment with her set for Sunday and they moved me to someone due to Heather quitting. Never received a notice! read more

I had a 7:45 pm appointment and the waxer called off work. They moved my appointment to 5:30. I had never been to this location and did not know where it was located so I called to find where they were in the avenue. The girl gave me directions and when I showed up at exactly 5:40 she told me I was too late and they were booked for the night. I leave for vacation tomorrow. I knew I couldn't come in that early and that's why I made the 7:45 appointment. Extremely disappointed. read more

Ashley did my eyebrows today. This place rocks - first eyebrow wax free if you setup appt. online. Their wax is very gentle and they don't use paper to pull the wax off. Actually an enjoyable experience. I was in and out in 10 minutes. They look great - I will be back! read more

Abby did a great job on my eyebrows. I have thick and full brows and she did a great job cleaning up the shape. I found this to be the most painless experience with my brows (I've been waxed and threaded for years). Don't get me wrong, there's still some pain but much less than other salons. Fantastic place with decent prices. First visit free, too! read more

I've been going to EWC for about 4 years. I bought a 12 treatments in AZ and ended up moving to TN. Very easy transfer. Very friendly people. Sometimes the wax is a little too hot, but the results are amazing. read more

This place is great. I got my free eyebrow arch today.. YAY. I made my next appointment.

I would do my own wax with hot lava and a fly strip before I ever step foot back into this place. If I could give it negative stars I would. The workers there are immature, unprofessional, and lack customer service. Their turn over rate is high; therefore, you will never get the same person servicing you. When voicing my concerns to the owner and manager, they gave me the run around met with unreturned calls. I think it is absurd to take my hard earned money and give to a "business" that is OK with extremely poor service; therefore I take my business and cash elsewhere! read more

I loved my first Brazilian wax I got there years ago. So I decided to go back and get another one. Well this time was pretty bad. I left EWC feeling fine. But when I got home to take a shower noticed that there was quite a lot of hair left. So I ended up having to shave!! Which of course is pretty annoying when you go in for a wax because you don't want to shave and then end up having to shave anyways. Pretty disappointed. read more

I had a wonderful time during my appointment on 4/10/16 with Chelesa (I may have spelled it wrong) but she was great and made me feel comfortable! I would definitely go back and refer others. As far as the service well I'm going to Mexico in a few days and decided to have a Brazilian wax...it wasn't my 1st one but it had been a long time so it felt like the 1st time...lol it was painful but it didn't last long. read more

3 Stars for niceness, and that's all. Hated my eyebrows so bad, I won't go back. The first waxing is free, but I don't think that's such a good thing. I don't want to name names when the review isn't excellent. She knows who she is. I also had a lip wax and I still have tiny hairs. Well I was back in the room for UNDER 15 minutes for brows and lip. I was shocked, but maintained my composure. Then it was time to pay the 12 dollars for my lips. The very nice lady at the desk asked if I wanted to include the tip. I said yes. I told her to to take 20 dollars out of my debit card. When I went to sign the bill, it showed that 32 dollars was taken out. When I asked the girl why it was 32 dollars, she said "Oh I thought you wanted to give a 20 dollar tip"... I said."umm no".. I wanted it to TOTAL 20 dollars. 12 for the service and 8 for a tip. Considering the technician spent a whopping 10 minutes with me, the 8 dollar tip was more than enough. Well, Im still waiting for the remainder of the money to be put back on my card. Geez...never again! I was a hairstylist for 30 years, and you just should NEVER rush a client. Like I said, I won't be returning. read more

Heather is best! She is kind friendly and quick. Thanks for making a monthly visit painless.