I've been a loyal customer of Sun Tan City for the past four years, paying $100 a month for what I thought would be a reliable service. However, my recent experience has pushed me over the edge, prompting me to express my frustration through this review. Over the years, I've encountered multiple issues, from tanning beds not being set up to arriving for a spray tan only to find there's no barrier cream available. But today was the final straw. After a 20-minute drive to the salon, I realized I had forgotten a hair tie--something crucial for my spray tan process given my long hair. Instead of helping me find a solution, the staff looked at me like deer caught in headlights. Their response? "All our hair ties are sold out." Really? In a tanning salon, you can't have any spare hair ties or even a rubber band on hand for customers? It's incredibly disheartening to think that after being a dedicated customer, I left feeling completely disregarded because the staff couldn't assist with something so simple. If I owned this salon, I would be mortified that a loyal customer walked out merely due to a lack of basic customer service. As much as I would love to cancel my membership, I find myself stuck because there are no other convenient spray tan options in Nashville. Sun Tan City needs to seriously rethink its customer service approach and how it interacts with loyal patrons. Until then, I cannot recommend this salon to anyone looking for a consistent and supportive experience. read more

I've been here before, but it has been awhile. The girl at the desk kept trying to sell me a membership, told her no thanks multiple times. I then told her that I needed to purchase eyewear. They have it hidden in a cabinet. She rang one in and it was a ridiculous amount. I told her I don't tan often at all and don't need the most expensive. She then pulled out another set that was half the cost and was very rude about it. read more

I got a spay tan on Wednesday. Today is Sunday and it looks horrible. I followed all the guidelines from the website such as exfoliating before, not showering until the next day, and moisturizing. I've gotten spray tans from sun tan city before and it was great. I have no idea what happened this time but I'm very disappointed. I have been embarrassed to wear a swimsuit or have my photo taken while on vacation. read more

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Best sun tan city that is in Nashville. Never had a bad experience ever. Every employee is helpful and extremely nice to me and my girlfriend. read more

STOLE MY MONEY. I purchased a yearly membership during the birthday bash and the employee did not cancel my previous monthly membership, so I was charged my monthly fee again the following month. I messaged customer service and they claimed they would process the refund but they never did. I went in person again and the manager messaged them again requesting a refund on my behalf. I received a call the next day from client services indicating that my refund request was DENIED because I used the higher level bed that they incorrectly charged me for. I only used the bed because the staff told me that I could. They absolutely refused to correct their error and refund me the money that they incorrectly charged, despite admitting that I should have never been charged. I have filed a claim with my credit card company for fraudulent charges and have filed a complaint with the better business bureau. Unfortunately, I purchased a yearly membership that they obviously refused to refund as well, so once this year is up I will NEVER return as a customer. It's a shame that corporate are a bunch of criminals, because the staff in store is genuinely nice and wanted me to get my money back. read more

Let me start off by saying that I have 8+ years of customer service experience and 3 years of management experience. I have a bachelors in communications and I pride myself on delivering the best customer service, no matter the circumstance. In my 26 years of living in greater Nashville area, I have NEVER experienced the poor customer service I have experienced tonight at the Sun Tan City located on 4614 Lebanon Road in Hermitage TN. I have been a long time member, 10 years to be exact, and up until tonight my 10 years has been enjoyable. For those of you who aren't familiar with Sun Tan City, you have scan cards (similar to a Kroger+ Card) in which is used to log you into the system. Tonight, I did not have my scan card as I had my fiancé's keys, rookie mistake on my part, BUT, it has NEVER been an issue in the past. Upon arriving the employee, who I later learn is the Assistant Salon Director, asks if I have my scan card. I reply, no and that I was driving my fiancé's card. Her demeaning reply was, "well we really need to get better about using our scan cards" Perplexed- I asked if there had been any recent issues. She begins to explain that they have had people tanning under others accounts. I then got even more confused because anyone who tans knows you have to submit your fingerprint before the system will allow you tan. Curious, I simply asked how people were getting around the fingerprint? She replied with that the Tanning Consultants were bypassing the fingerprints. My reply was simply, I guess there needs to be some training overall then. I kid you not when I tell you this ASSISTANT STORE MANAGER, looked right at me and said "I don't need your help with training and I certainly don't have to accept your attitude, goodbye" I said excuse me? I don't have an attitude - BUT even if you felt there was one, I am a paying customer who just wants to tan. She proceeded to ignore me and assist others in line. I then began to call customer service and asked for her name. It was at this point that I was asked to leave the salon. My call with customer service resulted in being told that a District Manager would be in touch in 24-48 business hours and that the Assistant Store Manager had called her Store Manager and out stories weren't matching and I was being asked to not return to the salon. When asked if I could tan at another salon tonight, the customer service representative said she was "unsure" I asked what her side of the story was, but they would not tell me. I asked why I was being refused service at an establishment that I pay monthly for, and was given no answer. So, if you're looking for an experience similar to Dicks Last Resort, head on over to 4614 Lebanon Road. They're rates are as low as 9.99 a month to be humiliated! read more

My husband and I visited here on a Sunday to buy a seven-visit package. Unfortunately, we wouldn't be able to split the visits between us, so we chose instead to buy one single visit each. To do this, we were asked to provide name, address, and telephone numbers and to show ID. We refused only the phone number despite being warned that we wouldn't be alerted to any items left behind without a phone on file. So far, fine--I don't like to give out so much info for something like this, but whatever. THEN, we were asked to give our fingerprints to "protect the security of our data in the system". This is evidently meant to protect us if someone else tries to claim our visits. Keep in mind that we wanted only one visit and would not be returning. Apparently, checking ID is just not enough. We were told erroneously that this was a federal requirement and "just about everywhere" would ask for a fingerprint. How ludicrous is that? I think this is an outrageous requirement for buying 15 minutes in a tanning bed. We chose another tanning salon where we verified that we were over 18, handed over our money, and got our 15 minutes. read more

This site runs through managers like hot butter. Today, I had to go tell him and an employee to please clean all the empty beds...........so that all the people waiting could tan. They were just hanging out in the office. How do i know this because I sat there watching one employee go in break, another running the front and ghe manager guy and another chick go hide out in the office. After I had waited almost 30 minutes since I had come in and signed in with the mnager guy who told me 10 minutes I went to HUNT them to see what was going on., I had seen 5 or 6 people leave out of the site. read more