Went in tonight because I had seen an advertisement for the 5 dollar spray tan. I had visited this location about 2-3 weeks prior and had a wonderful experience so decided to return again. As my husband is dropping my daughter and myself out in the parking lot, we can see the $34 dollar a month spray tanning for a year advertisement, so he then gives me his credit card and tells me to go ahead and get a year of spray tan's because I had enjoyed them so much lately and had such great past experiences at this location, especially the one before tonight's. As soon as we walked in, it was an "issue" that my 6year old daughter was standing beside me, before the "manager" would even listen to me and what I was trying to do, she wanted my daughter to leave immediately? My daughter came to pay and get sprayed too, just like she has before at this same location at least twice before, but now she's telling me that because she can't find my daughters name in their computer system, that now she won't be able to get sprayed and she then preceded to tell me that she had to leave because she couldn't stay in the room with me whilst I sprayed (I could totally understand the UV tanning bed room, but the spray tan one?) AND she WOULD NOT be able to sit in the lobby and wait on me because she was quote "not babysitting"
By this time, my daughter is tore, she's got crocodile tears running down her face, she has a pageant in the morning and just wanted to be tan like any other time she gets ready to go to one. I somehow managed to remain calm after being talked to and treated this way? I honestly have no idea how, looking back at how we were treated and talked to.
It's at this point that I decided just to get my 5 dollar spray and not even ask about the year subscription to the spray tan for 34 bucks a month.
I inform her that my daughter's dad, my husband was outside in the parking lot, and that I wasn't planning on leaving my child anywhere or in anyone else's care???
So finally she starts to pull up my name on computer and asked what I'm doing. I then tell her I saw a coupon for the 5 dollar spray tan, she then looked at my chart, tells me that they're out of the color I always use, some Malibu brown/bronze, and told me she could give me the "regular" color instead? (Whatever that is?)
She tells me total and I pulled out a 20 dollar bill, she informs me they don't accept cash, so I pay with my card because I refuse to use my husband's card on this!!! The lady who walked in behind me, left before I even got to a bed? She was getting sprayed as well, I didn't hear them inform her of any colors missing, or that she was going to have to wait on a bed, but I was told I would have to wait. I'm trying to remain positive and as upbeat about this awful customer service I'm receiving.... Finally I get a spray tan bed, and it just shuts off halfway through and doesn't double spray my legs like I ALWAYS have done? I use the phone in the room to call the front desk.
I explained that the bed had just shut off without double spraying my legs, just to have her put me on "hold" then pick the phone back up and proceed to tell me that ALL the spray tan beds are messed up right now and not double spraying the legs like they were supposed to be??? And that there was NOTHING she could do. So I asked who was manager on duty and said that I'd be up front after I got dressed.
At the front desk is Drew the "manager" who had literally made a problem out of everything since my daughter and myself walked in... smh.. not once did Drew ever apologize about anything that had occurred, or did she offer a visit the next week and tell me that she hoped the machines would be fixed and have all the colors then. NOTHING!!!! She told me that my child was an "inconvenience to me" because I couldn't have her in there (even though she's gotten sprayed there?)
This is where my Mama Bear replied with "No ma'am. No ma'am. My daughter IS NOT an inconvenience to me at all!!! Apparently she's been an inconvenience to you since we walked in though?" I hope and pray that this girl sees the wrong in her actions and her words to others. She told me that she didn't have to listen or "deal" with me and that I needed to leave. You don't have to tell me twice!!! I took my husband's credit card straight back to him and didn't join the spray tan's for a year like I had initially wanted to do. Drew seems to be on a "power" trip, and maybe should learn how to solve a problem, come up with a solution, anything but arguing with a guest in your establishment??? I was not trying to argue with this older woman at all, I was legit trying to figure out how everything went so wrong on this visit and what we were going to do to fix it. But I couldn't even get that out of her? To say I'm disappointed tonight is a total understatement!! read more