last feb. our only car broke down like a week before we were supposed to get our income tax. my…read morehusband works in cedar creek and we live in manor. OBVIOUSLY public transportation was not an option. two other places would only approve him for like 150 and 180. ridiculous! he has a good job, we own our home free and clear but he didn't have much of a credit history. KC gave him 500 on his SIGNATURE! the ladies who run the office are super sweet and friendly. we might not be able to put much into our savings account these days but we know if we that is a resource for us if we have to come up with cash fast.

The lady that helped us was really rude and didn't even let us start the process before saying that…read morewe wouldn't be approved I DO NOT recommend this location

I've banked at this branch for my small business for several years. They have been great. very…read morehelpful, capable, communicative, and friendly.

Great local bank. More flexibility than nationals can provide, like easy transfers by email or…read morephone

Tekia is awesome! She made the title loan process so easyread more

Ms. Middleton was very helpful and the wait time was under 5 minutes, the staff was very…read moreprofessional.

Great customer service If you need a loan this is the place…read moreto get it! Always friendly service They go above and beyond to get you the amount you need for a loan

I went this morning and there were four people working in that office and none of them could help…read moreme. I had to get my paperwork leave and go to the TitleMax on Burnet Road. I don't recommend the title max on North Lamar at all they have bad customer service and are not willing to help customers.

Unhelpful and dismissive staff. How on earth does a BANK not have a BANKER? Their main concern was…read moreto get rid of me rather than help me out. Don't go here unless you have to. There's a marginally better branch not too far away

Needed some help with a last minute request from my mortgage lender. I was told by appointment…read moreonly. 4 people working and no other clients. I told them it was an emergency and they just don't care.so much for being a valued customer.

I still sing songs of praises for Credit Unions that are not-for-profit, member-owned cooperatives…read moretypically offering lower fees, better loan rates, and higher savings interest. Customer satisfaction is beyond measure with knowledgeable and accommodating staff. Since my last review, the Texas DPS Credit Union has been remodeled. Before, I had to wait in line, standing, waiting for the next available teller and now, if no one is waiting, a teller greets me and accompanies me to their individual office to execute my transactions. If there are customers before me, I just sign-in on the sign-in sheet and wait for the next available teller comfortably in the lobby where there are coffee, snacks and juices. Also with Shared Branching, at Texas DPS Credit Union, I can conduct transactions with my main Credit Union in California.

The staff and customer service is very rude. I had an interaction with the president and didn't go…read morevery well, needless to say. She talked to me like I was a child and made me feel very uncomfortable and I don't appreciate that one bit. Do the employees get treated like she treated me, because frankly too many other banks/credit unions are treated like this, and I will no longer be a customer of this establishment and will be telling everyone I know NOT to be a customer here.