If I could give Sun Devil Shutters zero stars, I would. I absolutely do NOT recommend this company.
We ordered shades for our home at the beginning of April 2026. The initial sales experience was great--the representative was friendly, explained the process, made plenty of promises, and told us we could expect our shades within approximately 8-10 weeks.
Unfortunately, that was the last positive part of this experience.
As the promised timeline came and went, communication became absolutely terrible. I personally texted approximately 20 times trying to get updates on an order we had already paid for and were simply waiting to receive. Instead of proactive communication, accountability, or a clear explanation of what was happening, I was repeatedly met with excuses.
After waiting nearly FOUR MONTHS, installers finally arrived at the beginning of August. At that point, we discovered that one of the shades was too long and did not properly fit the window. The installers acknowledged the problem and told us the replacement would be rushed and should arrive within 2-3 weeks.
We were then scheduled approximately three weeks out, leading us to believe the issue was actually being corrected.
Today, August 28, we were informed that they have the SAME shade--the one that was already known to be too long and unable to properly fit our window. Now we are being told they need to reorder the correct shade, that it will be "rushed," and that we should expect to wait ANOTHER 2-3 weeks.
So an order placed at the beginning of April, with an original estimated completion time of 8-10 weeks, is now potentially stretching into September--and the job is still not complete.
Mistakes happen. Manufacturing delays happen. A shade being measured or manufactured incorrectly can happen. That isn't what makes this a one-star review.
What makes this experience unacceptable is the complete lack of communication, follow-through, and accountability. Customers should not have to repeatedly chase a company for basic information about an order. And when a company makes a mistake, the customer should not have to continue managing the problem months later while receiving another round of promises and delays.
I gave this company multiple opportunities to make things right before writing this review. Instead, this has turned into months of excuses, poor communication, missed expectations, and an unfinished installation.
Based on my experience, I cannot recommend Sun Devil Shutters. If you choose to do business with them, I would strongly suggest getting every promised timeline in writing and being prepared to follow up repeatedly.
For a purchase of this nature, I expected professionalism, communication, and accountability. Unfortunately, my experience with Sun Devil Shutters has demonstrated the opposite. read more