I'm extremely disappointed with the service at this location…read more In my 5 years of retail and management experience, I don't think I've ever seen an employee be so dismissive and uncaring as I have today at this location. For context, the store was empty when I walked in, and my first question was how many staff they had working, to which one of the employees (an Asian man), replied, "2". The other employee came out from the stock room a moment later and we casually chatted about a return I had, which the first employee reluctantly processed (reluctantly because I told him I didn't have a paper copy of my invoice, but I did have a digital copy, to which the first employee said "okay... this is going to be difficult". Alright... not a great start. The first employee then mentioned that they are between payment systems and it's currently "a mess". After processing the return, I showed the first employee my camera, which I had purchased yesterday at their downtown location. I said I had some questions about the basic operations, as I was coming from a Nikon system. The employee seemed somewhat helpful at first, but after asking him how to choose the focus area and mode on the camera, I asked him what an abbreviated function meant, and if he could explain it to me. After taking a deep breath the employee proceeded to tell me that they are understaffed and he has "other things to do", otherwise he would "get in trouble". I looked around, there was still nobody in the store, and the second employee was casually doing something on his computer. I told the first employee I was really not expecting this level of service. Especially since it didn't look busy at all in the store. There were no other customers and there were no calls coming in. I became obviously quite frustrated, telling them that in my years Of retail, I've never heard someone speak like that to a customer. I reiterated that I spent a great deal of money with them over the years, and have been very loyal to their brand. I stated that I didn't expect to get special treatment because of this, but that I did expect some level of service. The employee proceeded to tell me that if he has questions, he only has himself to ask. This basically felt like being told "go google it" which only serves to frustrate me even more. I'm not the kind of person to just up and walk away from a business I've otherwise had a good relationship ship with because of one bad apple. But I can tell you that as someone who was in management, If an employee of mine spoke like that to a customer, I'd be having a VERY serious chat with them about customer service. Service is always first. That doesn't mean the customer is always right. But if you don't have customers, you won't have products, you won't have a store, and most importantly you won't have a job. Take this review at face value, and take from it what you will. I personally won't be ending my relationship with Henry's, but I'll not be returning to this location again.

Research for the product you wish to purchase, watch some youtube videos on product hacks and…read morewalking in here should be a breeze. This place can develop pictures right from your iPhone and they have a huge range of professional photography equipment or user friendly cameras for newbs like myself who want a great camera for personal use. Lighting, camera cases, memory card and some cool accessories I didn't even know existed can be experienced at this store. Sometimes the staff can get pushy on selling warranties but once you've done enough research on product quality and care, you're probably better off without it but this is just one person's opinion based on my experience ofcourse. Any water damage or crack/scratch to the lens is not even covered fully by any of their expensive warranties so you're best bet is to take good care of the camera, buy a lens protector and practice, practice at home with your new gadget before taking it out to the real world for a spin. A newer and better camera will be released down the road anyway decreasing the wear and tear of your current one overtime. It's a great investment and it's better to start with good habits. Also, don't be afraid to ask questions and do some price comparison. I normally go on Amazon and see if maybe the products/accessories I'm currently scouting for can get delivered right to my door in 2-3 business days with a cheaper price tag and in my case, that was what I did. I got an SD card $40 cheaper on Amazon than the ones they have in store of the same brand and the sales rep seemed irritated at first and thought I was shooting some BS until I showed him some evidently cold facts that my research paid off before purchase. All in all, pleasant experience at this store and conveniently close to home so this would be my go to place for anything picture perfect related.

Basically, the same issue that was covered in the review from Sep 2021. I'm so sad that I didn't…read moreread it before ordering. Spent a huge amount of time designing. Preview looked perfect. However, while printing images were obviously compressed and therefore blurred and grainy (originally high quality pictures!) Some of them became so dark that it's hard to distinguish a face. Fabric inside cover wasn't glued. The birthday present was ruined, and money lost. I paid 170cad (without a discount it should have been 225!) for such a low quality product. I'll have to find another place to have the photobook reprinted :-(

This review is about the in person customer service. I was there yesterday to pick up my order. The…read moreperson assisting me was surprised to see me there. He said they were closed. I expressed my dissatisfaction with their communications on their store hours. I explained when I placed my order using their online system for pick up it provided me with a pick up date of Friday, April 18. This fit for the timing I needed the photos. The delivery option was too long. I was preparing to pick up on April 18 only to learn they were closed. The person assisting me did not validate my frustration with their communications. I never experienced that type of costumer service to not acknowledge their part in the communication. My instincts of this person told me I wasn't a costumer worth their time. My complaint was not important to them. After 10 years of using their service it is time to look elsewhere.

If you want customer service - don't go here, they don't answer the phone, it is impossible to get…read moresomeone to serve you and when you do they give you a run around and no straight answers. There is no one higher to go to for support, they apparently have all been trained identically. I took 9 rolls of 35mm film of my daughter's wedding to Henry's on September 11th, had to pay $243.00 in advance, it is now October 21st and no one knows where these films are. They apparently were sent to Fuji to processing and were received September 18th....end of the line, no one can tell me where they are now and I have tried every phone number available to get an answer, the best I get is "we will send an email and get back to you", when asked how long that would take I was told "I don't know". I asked if there was a phone number they could call and I was told NO. The service is terrible when you walk into the store, three people standing around and no one will serve you. When I finally got someone to talk to me he plastered a smile on his face and gave me a total run around, no direct answer, even when I asked if they were actually lost his reply was "I like to be optimist and think positive"....what the he... kind of answer is that. He then proceeded to say they would give me a discount if they found them. MAIL YOUR FILM IN, GO TO A PHOTO BOOTH, GO TO THE STATES TO GET THEM DEVELOPED BUT DO NOT GO TO HENRY'S.

Canada's Greatest Camera Store. Hmm - what a sad statement on the condition of the Canadian Camera…read moreindustry. While visiting my daughter in Toronto, she asked me if I could have her film delivered. A quick Google search found me this store. Their byline obviously raises the bar of expectations. When I walked in there were 3 employees - the oldest of which MIGHT have been 20 years old and one of them was on his cell phone when I walked in and never looked up the entire time I was there. I told the teenage boy working I needed 2 rolls of film developed and wanted double prints. He told me he'd have to go ask his manager how to do the double print portion of the job. When he returned, rang me up and told me the price I was a little shocked. $75 for 2 rolls of film - and they'd be back in THREE WEEKS! When I jokingly said - "Where in the world are they developed that it takes so long and costs so much?" The boy waiting on me said "I don't know - somewhere in California." Then the mop topped manager chimed in "There the same price everywhere you go man." First of all - as a paying customer - I'm not "man" - "sir" maybe - but "man"? Save that for your buddies or your dorm mates. These guys were so unprofessional I told my daughter to sell her non-digital camera and move on. Terrible.

**** DON'T WASTE YOUR MONEY, TIME, ENERGY HERE ALERT****…read more Exactly my experience here. I had my Canadian passport picture taken here. Pictures got REJECTED by the PASSPORT OFFICE, I had to scramble to get the picture retaken outside while wasting another hour to get back in line. The commissioner told me that the pictures cannot have glares, which prevents facial recognition to work properly. She told me to get a refund from this photo place. Then I came back to this place. Waited out of courtesy until all other customers left, then told him what happened and asked for a refund. He says he doesn't do refund. PERIOD. I wasted two trips here, wasted money, additional time at the passport office, and lastly energy arguing with the owner. On why he thinks the picture is totally valid and that the passport office had made a mistake. He thinks I should have come made another trip to get my pictures retaken. I was at the passport office in downtown... Worst customer experience, he must have a lot of business, surely lost it from me.

Highly recommended. Very knowledgeable professional and great experience! I would definitely go…read moreback.

Stay away from this shady photo shop. Went in and asked for 2x2 photo. Shop guy asks what it's for…read more I said it's for a US green card. He immediately quotes me $18. I asked why it's so expensive because I know these passport/visa photos aren't anymore than $10. He says ok, $15. I just left and went across the street to JF Foto & Electronics at JF mall. Got the photos done at $10 in 5 minutes. He even has the price posted. Don't waste your time at this Mr. One Hour Photo unless you're looking to get ripped off.

I've been to the Northyork location numerous times and had a pleasant experience each time! If…read moreyou're looking for high quality photos and a fun time I highly recommend coming here. walk in photobooth is welcome to everyone with half/full frame and over head as well. 2 rooms with half body or full body pics. $70 I got the monochrome (full body in colour) 25 min session + 5 min select. 2 touch up with 4 prints. You get all your pictures in the end online thru a email same day. The rooms are occupied with props and chairs. You get to play your own music as well!! so fun. The printing box is free to use as well. There's a rest room as well if you need to change. Located on the 2nd floor so it is not wheelchair accessible. I would suggest parking at green p or street parking.

We were greeted by a very pleasant staff. He explained what we needed today in a easy to understand…read moremanner. We did the editorial shoot for a Maternity Shoot and it was amazing! Fun experience! No pressures of having an actual photographer directing you. 10/10 would recommend! Truly a 5 start experience.