I moved to Gallatin, Tennessee back in November 2025. I have been getting my truck serviced at the…read moredealership and Andrew at service is one of the best service advisors to help keep my vehicle serviced. Every time I have waited on my vehicle for an oil change and I walked up front. It seems like the sales team is more focused on checking sports news or talking with each other. It shows as the lot is the exact same each time I come back. Don't even need to walk outside to see if something is new. I was interested in possibly trading in my truck for something new. Immediately, the sales guy didn't seem interested in talking with me. Pointed me in the direction towards the truck. I asked to see the trucks and it seemed like a hassle. I mentioned a few different vehicles that I was interested in but only wanted to push me towards a truck. I waited on my offer for my trade in and it was one of most insulting offers in my life. I told the sales guy that I would take it to a different dealer and he rudely asked me to repeat myself. Then walked off and didn't even try to fight for a second offer. No wonder they can't sale sell anything on this lot. I wouldn't waste your time buying anything.

Everything could improve. I drove 45 minutes to test drive a Mach E, even phoned ahead. I was to…read morecheck in with Zack. Got to the dealership, pulled in and parked my M8. Walked in, there was no one at the front desk. So I waited. Looked around noted some managers in their glass offices to the right. One came out looked at me then turned into the office next door. Not a word. A lady in a Ford shirt walked by twice, maybe three times. Nothing. I could hear a lot of chatter behind the front desk. Walked toward the front door. Saw another glass offices with three people in there, chatting. No acknowledgment. Called my husband, twice. I spent 11 minutes in that lobby with no one willing to help me and I had an appointment. I can't help feeling I entered back into the dark ages with chauvinism abounding! I finally walked out, found the car I was supposed to drive, took some pictures. Still nothing. I left. Pity because I really liked the look of that car! I don't even want to buy a Ford now, and I guarantee I will never set foot in that dealership again.

I've been driving the same 2013 Toyota Tacoma up until a few weeks ago. I just moved to the…read moreGallatin area a month ago. I was proud of my truck, but it had seen better days after being on the road and helping me lug my music equipment etc. I've had good rental car experiences with Nissan brand cars, so I wanted to give the Gallatin Nissan dealership a try. Was in the market for a lightly used car or truck anywhere between 2020 to 2024. With the help of the friendly sales associate Ray, I settled for a 2024 Nissan frontier pick up double cab. She only had a little over 19,000 miles on her and still in good shape. When I traded in my old car, I was able to get the final price to just $5000 over the original cost of my Toyota Tacoma back in 2013. Grateful to have found a truck, with the help of Ray of course. He was nice, personable, and never once pressured me into a sale. Two or three weeks later (yesterday afternoon - I'm writing this at midnight Central because I'm a night owl), I purchased stay flatbed cover for my Nissan frontier. I had managed to assemble it on my own at around 85% completion, but the instructions it came with weren't entirely clear towards the end. I contacted Ray at the dealership in hopes that he knew somebody at the shop who could help me assemble it more professionally. With the help of his associates, Matt and Mitch, and a little bit of my own elbow grease, the three of them were able to help me save probably hundreds of dollars and helped me point out some minor mistakes I made in the assembly process. I'm not going to throw any other companies under the bus, but someone wanted to charge me four to $500 for their services. Ray and his friends helped me keep those numbers remaining in my bank accounts. The point of the story is that, if you are new to the middle Tennessee area and are looking to upgrade, but not looking for an actual new car, reach out to Ray at Nissan Gallatin, Tennessee. He'll point you in the right direction of a great car, and if you're nice to him And other employees of the dealership, they might do you a favor down the road.

liars, cheats, and irresponsible. If you have services done here beware, especially if Chip is…read moreinvolved. If you ask to speak to his boss, be ready to wait, and wait, and wait. Then when you do he will refuse to take any responsibility and cover for Chip, even after Chip throws him under the bus. then I'm sure Kristie will get on here and defect without taking any responsibility and blaming the customer for the experience. Save your time and money and go elsewhere. took my car to a local Mechanic and get the services done for half the price and time, and they were amazing on not "man-xplaining" to me what I needed.

I don't write business updates often, as it usually takes a special or terrible experience for me…read moreto do so. But this time, I'm happy to share that it's been a positive experience. Since I bought my RAV4, now called Nirvash, I've regularly gone to Toyota of Gallatin for service and upkeep. Apart from changing tires, I trust them with everything else I can't handle myself--like replacing wiper blades or the air filters. Over the years, I've heard some not-so-great stories about dealerships taking advantage of customers, but luckily, Toyota of Gallatin has always been honest and fair with me. Every visit, they make sure I have all the info I need to take good care of my vehicle. They even do this when there's an opportunity to make extra money from services I ask about but don't actually need. For instance, about a year ago, I went in for an oil change and tire rotation. I asked them to replace both the cabin and engine air filters. It turned out the cabin filter needed replacing, but the engine filter was still in great shape. They asked if I really wanted the engine filter replaced, showing it to me to confirm it was fine. That saved me around $50-70 that they could have charged me for that day. Earlier this week, I visited for fuel treatment and brake service. They completed the overdue fuel and engine cleaning treatment, but upon inspection, they found my brake pads still had plenty of life. They told me I was good to go, which saved over $600 in parts, labor, and taxes that could have added up. I asked for the service anyway, and they could have done it for extra profit but chose to be honest and fair about what was really needed. I've heard a lot of stories about certain dealerships just trying to rack up big bills by recommending unnecessary repairs. But so far, Toyota of Gallatin has been different. Their honesty and fairness have earned my trust and loyalty.

On 12/29/25, when they called after a month of waiting with my bank check in hand for $24k OTD,…read morethey upped the price to over $26k and casually suggested I just put the difference on a credit card. I walked out. Don't get scammed by car dealerships.

Horrible, rude, unprofessional and insulting. They called and said they had a buyer for my truck do…read moreto low inventory. They wouldn't even give KBB price. They won't honor the Mirical life time warranty.

I was thinking about purchasing a new Ram and inquired about a truck I found on their website. I…read moremade an appointment to test drive the truck and before the day was up, I had been bombarded with phone calls and text messages about buying a new vehicle from them. That quickly made me rethink buying from that dealership and I canceled the appointment. Even after canceling the appointment, they continued to call and text to make sure I was still coming. Now I'm getting automated phone calls from them every night after 8pm and I've even had calls after midnight... 12:20 AM!! yes 12:20 in the morning! Ridiculous! 0/10... DO NOT RECOMMEND

My experience with Reanne Miller at Gallatin Honda was great! Reanne was a wonderful sales person…read moreto work with and we came to a great deal for the Honda CRV I had wanted. She was very upfront and honest from the beginning to end with my purchase. Please be sure to ask for her when visiting the dealership. You will have a satisfying experience!

I purchased a used 2023 Honda Civic from Blake Pruitt in March 2025. I had to beg to test drive the…read morevehicle. On the test drive I noticed the alignment was off. Blake stated that was impossible. The very next day after buying the car my tire pressure light came on. I took it back to Gallatin Honda & they said nothing was wrong with it. Recently my phone fell under the passenger seat. I went to grab it & grabbed a Raid roach bait instead. I'm assuming Gallatin Honda put it there. It is confirmed the car has roaches to this day. I took the car to a local dealership to trade it in. They refuse to take it because the car has been in TWO accidents. Again Gallatin Honda never gave us the car fax. I went yesterday to the service department at Gallatin Honda for a nail in my tire. They needed to replace the tire but I declined. I took the car to tire discounters today. I need not one but FOUR new tires because the front tires are bald because it needs a front end alignment. EXACTLY WHAT I TOLD BLAKE AT THE TEST DRIVE. Buy yourself a bike instead.

Just got checked in for service and the experience was amazing. Tina was my service advisor, and…read moreshe checked me in quickly. She explained how much time would be needed for the recall work to be done. She talked to the technician to confirm how much time they needed, and offered an appointment if I couldn't wait that long. I decided to drop it off, and pick it up later. Will update review after work completed!

If you're looking to purchase a new car, go elsewhere. These days you can thankfully do it over…read moretext or phone so I didn't waste my time going in the dealership. If they just came back with a decent deal, I would have purchased the car that day. But no, instead I get this bogus offer with $1500 in random mark-ups and am told it's preinstalled and can't be taken off (uhhh, severe weather companion? Protection plans?) In the end they knocked off $350 from MSRP before taxes and extra fees. No one has time to negotiate over junk fees anymore and it just shows they don't value the customer's time. I said no thanks and called up another dealer and purchased from them without the hassle.

I purchased a travel trailer from Greg Kneedler, Sales Manager of Vic Jenkins Automotive on…read more03/14/2024 and have had nothing but problems. The biggest issue is the water damage due to an undisclosed accident. It was Greg's personal travel trailer that he sold on the Vic Jenkins Automotive lot. He even went so far as to slap a "Car Fax Report" sticker on the window (see attached photo) as if it had been certified. When asked for the Car Fax Report I was told it was only for cars and not travel trailers. I should have known this guy was shady. Do yourself a favor and avoid Vic Jenkins Automotive.

Do not take your vehicle to the collision center. They will not update you on your vehicle, if in…read morefact you call for updates they will lie. They will take much longer to do any and all repairs with no apologies given. They will take it upon themselves to do repairs you didn't not authorize and you have to pay for. They will over charge you and say something small took 13 hours when there is NO possible way it took that long. Please I urge you to take your car for repairs anywhere else. Please don't let them steal your hard earned money. This company is a scam!

Northlake is a great buy here pay here dealership. The staff at both locations is very helpful and…read moreknowledgeable. I purchased a VW Jetta there and haven't had an issue out of it. It's been my second Jetta and my favorite thus far.

Their customer service is not good as far as honesty with their customers . They would not let us…read moredrive their cars without running our credit . This business is bias and and is should not be in business . We got the run around on a car that we liked and this dealer in Gallatin kept telling us Jake at the Hendersonville store was working with my wife and needed to know our down payment and we told them we had more that what was required . It got a little irritating to say the least and a little disrespectful to us. So we left with them having a copy of her driver's license which now we regret doing .The salesman at this Gallatin establishment states , the vehicle we wanted was the most expensive and it was only a 2014 Jeep and we could not run it without Jakes approval but they both were co-owners . This was a frustrating day!

These guys are awesome. I recommend them to every one I meet…read more A class act. Respectful and polite. No sales hype

Searching online for my dream car, super happy to find it so close! Small, clean lot right in the…read moreheart of Gallatin Square. The salesman (Jon) was very respectful of my request to just have space and take my time looking over the car and reading about it online. I expected to be given the hard sale considering I was a woman shopping on my own. I explained that I wanted to drive it on my own, all day and that I would return that evening, when I came back the owner insisted that I take it overnight to see how it drives at night, how the headlights perform etc. Next day they were very accommodating and stayed open late to write the paperwork and get my new car ready to go. Their selection is small but high quality. I think the pricing is fair and reasonable for the miles, year, & condition. It is highly likely that we will buy a car here for our next driver when she gets her license! I gladly recommend this dealership!