8 month review: The team at Gallatin Ford helped my family and I find a bulletproof vehicle for a very fair price. After my wife's c-section, we were on the hunt for a vehicle that wouldn't leave her screaming every time we went over a bump in the road like my (then) truck (2019 RAM 1500 Crew Cab 4x4). After a few test drives with Jenna, we were set on a used (but incredible condition) 2019 Lincoln Navigator Reserve 4x4. Though it was just shy of 95k miles, it was priced to move (which allowed us to afford an extended warranty for peace of mind), and yet it was an nearly immaculate interior, and an exterior that - despite being driven around Canada for much of its life - was well maintained and fairly rust-free. There were a few things we had to bring the vehicle back for, but these were known at the time of sale and were part of the WE OWE of the sale. The service advisor we had (Kendra) was very good to help us take care of any and all recalls/customer satisfaction service bulletins, and the rentals they provided (covered by the recalls) were always great vehicles - not clown cars! A special thanks to Joe, who despite being part of upper management, was extremely personable, approachable, and very quick to address the one struggle we had sourcing a spare tire; and Nathaniel in sales, who always greeted us every time we came in, actually remembering who we are and having us feel like we were part of a new family. Highly recommended, always with a healthy dose of patience (as they've always had with us, lol). read more

Gallatin Ford - The Lincoln - and yes, it started right up and drove over this like it wasn't even there! - Car Dealers Near Me - Gallatin, Tennessee

Honestly, upsetting how bad this place has gotten. Almost two years ago, I brought my 2024 Ford Bronco for $969 a month (with all the warranties and maintenance package) and since then I have always recommended people to go through. I thought about possibly trading in for a 2026 Mustang Ecoboost Premium or 2026 Ford Outer Banks. Due to my divorce in process I knew I'd possibly have a down payment but no big deal. I have a great job that always overtime and I could always save up. I test drove the Mustang and wasn't quite inlove with it like I am with my Bronco. It came with more cons than negatives in my mind, the most important being space. I let them run numbers anyway. What I didn't expect was to be flat out being lied to by the salesperson, Justin, and the sales manager, Tony. Even with an interest rate of 11.5%, there's no way the monthly being $943 on a $43000 price tag for 72 months. The total should be around $830-$850 without packages and was told this did not include packages. I even mentioned it at the table with the Justin and Tony and they kept saying this was such a great deal and I needed to sign immediately to secure it. I decided to go lay eyes on the car since I was given a used car to drive and the car turned out to have grey seats, which I'm completely against. The car does come in black seats, even if it's a slight up charge. Justin kept texting me after I left the dealership to sign the paperwork and "this was the only car the bank would approve" and "you can get black seats once we finish the paperwork" meaning that I would have to come out of pocket for them, which finance later confirmed I would need to pay for them. A day or two later, John, their finance person, called me about the paperwork. I had him send the contract. He stated he was "able to workout a deal with Ford" and get my payment to $899 a month with all the warranties added. Mind you, the car is priced at full price, there is a $2500 trade in bonus the dealership has and $500 first responder bonus given by Ford. The warranties on the contract were also listed at full price. I told John I didn't want the car due to having grey seats anyway and they offered to split the cost of changing them to black seats if I paid half of the cost which is $2000. Thank god I asked for the actual contract to be sent to me so I can review the numbers properly. What they didn't tell me was they were taking one of my warranty refunds towards the down payment, ON TOP OF THE DOWN PAYMENT I WAS ALREADY GIVING THEM, when I had been told I was receiving it as a refund. On Monday, I told him I didn't want the Mustang. I would rather save for a newer Outer Banks. Like I said, I have a great job with OT provided and can work towards the goal I want. At this point I had received multiple text messages throughout the day and didn't appreciate being harassed while at work. I finally called him out on being lied to, the fact that the car has been on their lot for over 300 days, and that I don't appreciate how he spoke to me about it "not being possible with certain situations." I'll no longer be recommending this place for sales again. The service department though is absolutely great. Everyone is always kind and efficient. Thank you at least for that! read more

Gallatin Ford - Car Dealers Near Me - Gallatin, Tennessee

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Everything could improve. I drove 45 minutes to test drive a Mach E, even phoned ahead. I was to check in with Zack. Got to the dealership, pulled in and parked my M8. Walked in, there was no one at the front desk. So I waited. Looked around noted some managers in their glass offices to the right. One came out looked at me then turned into the office next door. Not a word. A lady in a Ford shirt walked by twice, maybe three times. Nothing. I could hear a lot of chatter behind the front desk. Walked toward the front door. Saw another glass offices with three people in there, chatting. No acknowledgment. Called my husband, twice. I spent 11 minutes in that lobby with no one willing to help me and I had an appointment. I can't help feeling I entered back into the dark ages with chauvinism abounding! I finally walked out, found the car I was supposed to drive, took some pictures. Still nothing. I left. Pity because I really liked the look of that car! I don't even want to buy a Ford now, and I guarantee I will never set foot in that dealership again. read more

Gallatin Ford - Shoulda coulda woulda sold this! - Car Dealers Near Me - Gallatin, Tennessee

I moved to Gallatin, Tennessee back in November 2025. I have been getting my truck serviced at the dealership and Andrew at service is one of the best service advisors to help keep my vehicle serviced. Every time I have waited on my vehicle for an oil change and I walked up front. It seems like the sales team is more focused on checking sports news or talking with each other. It shows as the lot is the exact same each time I come back. Don't even need to walk outside to see if something is new. I was interested in possibly trading in my truck for something new. Immediately, the sales guy didn't seem interested in talking with me. Pointed me in the direction towards the truck. I asked to see the trucks and it seemed like a hassle. I mentioned a few different vehicles that I was interested in but only wanted to push me towards a truck. I waited on my offer for my trade in and it was one of most insulting offers in my life. I told the sales guy that I would take it to a different dealer and he rudely asked me to repeat myself. Then walked off and didn't even try to fight for a second offer. No wonder they can't sale sell anything on this lot. I wouldn't waste your time buying anything. read more

I set up an appointment for simple oil change and it took 3 hours! No time estimate or update by the advisor. I specifically told him I was waiting onsite and he said a lot of people were waiting. Inspection wasn't completed and recalls were not addressed. What a waste of time at a dealership that should be providing a higher level of service since they charge the most. read more

Worst company to work with!!! I've try to reach this business about a warranty that I purchased all I'm asking for is the code to use it. They over and over and over again have put me through office. I call once a day I've been calling since November of last year. This has got to be the worst car dealership to ever work with. Mind you they don't care about your credit. I asked them to run my credit one time and they ran it several. If you can't finance me the car just say so. Don't try to ruin somebody's credit and get them a high interest rate. They don't care about our community. I wouldn't recommend them to my worst enemy. They probably don't want me to have my warranty information because they don't wanna fix what they sold me. Management team will comment on post saying that they're gonna try to fix something and they don't even answer the phone. Horrible experience I'll be back with a lawyer!!!!!! read more

I live in Clarksville and have purchased three Rangers from Bill Risko. THere's not a better Salesman in the country as far as I'm concerned. Worked with me on every facet of the deal ensuring that everything that he could get me he did. I saved $5000.00 buying here instead f Clarksville. Service, I've made my appointments and Service was Perfect. In and out without a hitch. I highly Recommend Gallatin Ford. Talk to Bill!! read more

From an honest and truthful perspective - Martin is your guy to help you find a vehicle that fits your style and needs. John was fantastic in working with our budget and helping dial everything into what we actually needed. I'll tell you this, these guys were willing to help us... not just sell us something that didn't suit us. Our needs and desires were both met. I'm not sure where negative reviews have come into play in the past here, but they have obviously changed their ways. In buying many cars in the past - from test drive to finance - this by far was a completely different experience, in the best way possible! I'm grateful we got to walk away with our dream car and well within our original budget, apr and financing goals. read more

Absolutely the worst car dealership ever. They are 3 times higher for every service. Now they have added a $229.00 charge, if you decide not to accept their outrageous quote. I just spent my last penny there. Im taking my 3 Fords somewhere else. Tired of being robbed. read more

So, expect the bait and switch. Brake job quoted at $1500, final bill $2300. No extra work. No discussion about why it came in $800 over. 4 1/2 hours to do the work. Advertises a free loaner for repairs over $1000, never offered. Then the final kick in the teeth: a surprise 3% surcharge for credit cards at the very end. Merchant rules require verbal and written/displayed notification, which wasn't done. Common sense would tell you to paste it everywhere. What if I didn't have a debit card? Certainty not cash. Stay away, I will. Was looking to upgrade to a F250, but that won't happen there. read more

Omg people!! I have never experienced such an amazing group effort of people to come together to help me get a new car like i did today!!! My experience started with an awesome salesman named Zay Johnson who actually made me a video introducing himself and showing me all the car details before i even met him in person! Then he, with the added help of Jacob Magned and the big boss, Joe Barba arranged to fly Kayla in from Iowa so she could cosign my loan!!! On their dime!!! I swear i am not making this up!!! I went in expecting to not qualify and Zay went above and beyond to get me in a payment i could afford with the shitty credit that i have!! And a VERY low down payment! Y'all i cannot express how floored i am by this group of people working together to make my sale happen!! And James? Thanks for encouraging me!! Positive changes baby!!! Thank you so much to all of yall that had my back today! Seriously tho...this is the best car buying experience ive ever had and i cannot emphasize enough how great this dealership is!!! If youre thinking about a new car but dont think you can do it? Take a chance on Gallatin Ford TN and Zay Johnson cuz today they made a miracle happen!! read more

Gallatin Ford - My new ride!! Whoohoo! - Car Dealers Near Me - Gallatin, Tennessee

I brought my Bronc sport in for oil change and tire rotation, I scheduled an appointment and arrived 10 minutes early at 720 and waited in line for 30 minutes. They were Really hyping their pick up and delivery service once in line and then they called while I was waiting for shuttle to tell me about it again. For starters I had 29,950 miles and they recommended a transmission flush $451, I declined as I did not think it was necessary at current mileage. Then I was told the oil change would be $229, initially I questioned it and was told everything is more expensive these days. This was 3x what I had paid in the past. So while I am waiting for the shuttle I saw a big sign comparing the price of oil change and tire rotation on 2021 explorer at various locations for $89 ish dollars. I then called another local dealer and was told they charge $87.00 out the door. I then asked to speak with the service manager to complain about the price and the wait for a shuttle home ( 1hr and 15 min.) He was nice and did agree to comp the visit. I called back 4 hrs later to see where my car was. I was told that a service advisor would call but never got a call back, my car was returned to me at 1240. I called the next day to have them email a copy of the safety inspection report etc, never heard a thing. I then get a text the following day about my rating 1 -10. Asking me if I would I refer family and friends I gave them a one and immediately received a text that this customer needs to be contacted but again never heard a thing. I was then contacted via email a few days later from the customer service manager advising me I would receive a survey soon. I never received a survey. I then sent a email one week. later to said service manager detailing my most unpleasant experience and you guessed it haven't heard a thing. It has been nearly 2 weeks So its up to you but I would steer clear ( no pun intended) of this dealership read more

They are the highest priced Ford dealer anywhere even remotely near here. They took 4.5 hours to change my oil and rotate my tires. They stripped all my lug bolts just rotating my tires. Then they had to replace the lug bolts and nuts because they over-tightened them. Well, then they installed the wrong lug nuts, and they could not be removed the next time. They refused to fix it. I had to buy a special tool to get them off and then buy more lug nuts myself. read more

Salesman said he couldn't tell me the price unless I gave him my phone number. Kept asking me how much I could afford, then he went to find his manager. We left. If the salesman can't do the job than why is he there? read more

I got a little different story today. In providing the power train warranty by Miracle, I was told by an employee that the warranty was actually through a 3rd party that Miracle was in partnership with. If it was a 3rd party, why isn't that company honoring the warranty? Did they go bankrupt? Is this why Miracle was sold? Makes you want to ask more questions. I'll be seeking help on this. read more

Will never do business with this dealership again. We have been told nothing but lies since the moment we purchased, and been promised things they will not honor. We were "sold" on an electric car- being told we would get an additional $7k tax credit which offset the price of the car. Only to find out now by the IRS we get NO credit because ford did not make this car in the US. They should not be promising and advertising something that is untrue just to make a buck. Also was told when we purchased the car that there was a charging adapter in the trunk. When we got home we realized It was not. Yes we should have checked. Was told by the salesman to come pick it up the next day, that it was just a mistake. We drive back to the dealership only yo be told they can't even get us an adapter. They are out of stock and could be months before they could get us one but that they cut us a check to purchase our own. Two months later, we still have not recieved "said" check an Now the salesman and manager will not return calls or texts. Wouldn't recommend this dealership to anyone read more

I should have looked at the one star they had on Yelp before driving the 2 hours down there to buy a used mini cooper, I already know because I'm an old widow lady they think I'm stupid and will go along with anything they say, Iget that a lot. I was paying cash for a used car,I was trading in my older MINI, the price they gave for the trade was low but I accepted it, the price they listed the used mini for was decent so I accepted it. UNTILL. they brought out the deal! They had a charge for something on every single line,doc fee of 950(the average in the area is 590) protective something on interior another charge, protective something on the interior, it was 8 to 10 charges on a used car! Most of the things would have been on a new cars window sticker and already paid for once. To me it was simple I saw what you wanted for the car, I saw what would give me for trade in....and a reasonable doc fee, I write you a check, you send me a title. All the salesman kept saying was we were asking a good price, look it's below book value, post online a price but when they add all the nonsense, it's a bad deal read more