I recently had Air Plus handle two jobs at my house: a full installation of a new air-conditioning…read moresystem and a repair on a separate unit that had stopped working properly. Jose and his team were fantastic from start to finish. They took the time to explain my options for the new system and helped me pick the right fit for my home, then completed the installation cleanly and efficiently. For the repair, they diagnosed the issue quickly and fixed it without trying to sell me anything I didn't need. What really stood out was the honesty and communication throughout -- no surprise charges, no cut corners. Both units are running great now. If you're looking for a trustworthy, skilled AC company, Air Plus is the way to go. Ask for Jose!

I have nothing but great things to say about Air Plus. They stepped in when another very-well-known…read moreHVAC contractor came to our house, pumped $1,000 worth of refrigerant into a leaky system which only lasted THREE DAYS!! Air Plus explained they don't do business that way. They conducted a four day test on the system to accurately find the leak which turned out to be three leaks - in the coil and in the underground refrigerant lines. They suggested a full system replacement which as actually an upgrade to a more efficient system. The other contractor thought just the coil needed to be replaced at a cost of over $7,000. The entire new system proposed by Air Plus was just a little over $13,000. Because of refrigerant changes, they suggested a whole new system as opposed to just replacing the coil since the condenser and air handler were aging out. Ignacio, Carlos and Jose did a superb job on installation day and with all their hard work, they were finished in just one day. If you are looking for integrity and reasonable pricing do have Air Plus on your bid list.

Timos was Fantastic!! I had one company come to my house…read more (since I had a coupon) and to see why my AC was not up spreed...they explained the problem ..charged me $725 only for my AC to go out again after 12 hrs... I called again.. they came back out got it running for only another 12 hours. Called again!! said it would be 10 days before the next service.... My neighbor said to call Timos which it did.. they came out right away and fixed my problem (which the other company said they had done... which was BS.....Timos had me up and running in an hour. I bought a yearly contract with them... 5 company for sure. I Highly recommend them.

Kimberly, unfortunately your response continues to focus almost entirely on my tone during the…read moretelephone call while failing to address the core issues raised in my initial review. I still dispute your characterization that I "immediately mocked" your employee, used "aggressive language," or engaged in "abusive behavior." I was certainly upset and frustrated, and I have never denied that. I was standing in a house that had exceeded 100°F during approximately 115°F desert temperatures after your technician had just assured me that I would have functioning A/C throughout the night. The central issue concerning Nicholas has also been misstated in your response. I have never disputed that Nicholas diagnosed the Lennox S40 thermostat as the likely problem or that he placed the system into test mode. The issue is that Nicholas specifically reassured me before leaving that the A/C would continue running cold THROUGH THE NIGHT and into the following morning, until he could return with a replacement thermostat. Approximately ten minutes after he left, the system stopped because the test cycle ended. That is the critical point your response still does not address. Had Nicholas simply told me, "The system is in test mode and will only operate temporarily," there would be no dispute about what occurred. Instead, I relied upon his specific reassurance that I would have cooling throughout the night. This is the key failure here. Your response also fails to address several other important facts: * Why did the A/C stop approximately ten minutes after Nicholas left when I had just been reassured that it would continue operating throughout the night? * Why did your employee laugh while I was distressed and attempting to obtain assistance? * Why was I subsequently told by you or other management that the employee laughed because she was "nervous"? As if that excuses her unprofessional behavior... * Why was I told by Nicholas that a technician would return the following morning with a replacement thermostat, only to have that service canceled? * Why has there been no acknowledgment by Timo's that I had to obtain a hotel room for a number of nights because my house remained unbearably hot after the temporary cooling failed? Your explanation that your employee repeatedly apologized also does not address the fact that she laughed during the conversation. Regardless of whether, as you or another manager later told me, she laughed because she was "nervous," laughing while a distressed customer is explaining that he has been left without A/C in a house exceeding 100°F is inappropriate and unprofessional customer service. I also welcome your preservation of the COMPLETE telephone recording, including the entire context of the conversation, as it will reveal your employee laughing at me over the phone while I was upset while being stranded in my very hot house with no A/C. I was upset, but I strongly dispute your false characterization of my behavior as "abusive". The recording should demonstrate not only my frustration but the circumstances causing it and my repeated attempts to get assistance after the solution your technician had just assured me would last overnight failed within minutes. Timo's was certainly entitled to decide that it no longer wished to do business with me. That is not the central issue raised by my review. The issue is what occurred BEFORE that poor business decision: your technician reassured me that I would have A/C overnight; the system stopped approximately ten minutes later after he left my residence; I immediately called Timo's for help; your employee laughed during that conversation; I was left without functioning A/C in extreme desert heat and had to obtain a hotel room for several nights; and the promised replacement service was subsequently canceled. Fortunately, Comfort Air in Thousand Palms subsequently came to my home, replaced the Lennox S40 thermostat, and restored my system to normal operation. Their staff was knowledgeable, courteous, professional, and concerned about resolving the problem. I still stand by my reviews and my description of my horrible experience with Timo's Air Conditioning & Heating. Rather than continuing to falsely characterize an understandably frustrated customer as the central problem and deflecting any accountability, I would encourage Timo's to address the specific service and customer-care issues outlined above. Those issues...and how they were poorly and unprofessionally handled...are the reason I wrote my reviews.

This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

Paul Mitchell installed the original system. I had problems with the system failing from the start…read more This most recent problem was a control board that failed. This is a Lennox product and Lennox provided a new board. However, I had to use Paul Mitchell for the replacement. They charged me $495 for the tech to replace and configure the board, about two hours his time for the install. I found another company that has helped with HVAC work, including fixing the problems from the original Paul Mitchell installation. Unfortunately, they could not replace the board as it was a RMA from Lennox.. If you are looking for HVAC work, keep looking you can find better.

Excellent response time, professional, personal service. I have an aging ac unit and was blowing…read morewarm. The service rep came out and went thru the entire system and replaced and filled what was needed. After 7 years, my system needed the TLC !!! The cost was reasonable considering. So the service was top shelf for a terrific value... Very impressed and throughly pleased with the results...

quick response when I called had part with them…read more20 min done. I would recommend this Company

I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

Rico did a great job. He was on time. Closer to 11 at the 11-1 window, which was great…read more Our kitchen sink was really clogged and he snaked from the inside and outside for quite a while and got the funk cleared. He was very polite and cleaned up what little mess he made.

Alex, pleasant and professional, took care of our half-yearly maintenance on our Bosch heatpump…read moresystem. Alex called in advance, left both a text and email, and arrived exactly on time. We have appreciated the value our maintenance agreement represents. Comfort Air installed our heatpump, and has been a go-to H/VAC provider since 2015. Please commend Alex for his exemplary service. Best regards, Andy & Donna Gregg, Palm Springs.

I called who I normally use for AC and plumbing after hours in hopes to address water buildup under…read moremy furnace and they said they couldn't get anyone out until 1-3pm today. I was floored. I had called Comfort Air once before after hours and they gave great service. Last night was no different . They gave me a two hour time window 9-11pm. Joshua was the tech who came out . I believe he arrived a little after 9:30 and met with my tenant . Joshua called me and told me the scope of work involved and what he recommended. I gave the green light . Talking to Joshua he was not only nice and professional , I could tell he knew what he was doing . Comfort Air after last night has earned my business going forward. Many thanks

Our a/c went down this past weekend. The outdoor unit stopped running so the fan was just pushing…read morewarm air through the house, making it unbearable. I went onto the website on Sunday and booked an appointment for Monday afternoon. We were expecting the technician to show up between 3-6 p.m., but were thrilled when Christian called to ask if he could stop by a couple of hours earlier. He was very courteous and knowledgeable, and quickly diagnosed the unit and had cool air flowing again within about 30 minutes. He offered several service options, provided his opinions, and let me make my decisions without pressure. I was thrilled with NexGen when they installed the system seven years ago and am just as happy with their ongoing service of the system!

Signed up for the monthly plan , made appointment, was confirmed for 8-11, was called around 10…read morewas told it was rescheduled for tomorrow 3-6pm , wtf , now by dogs are suffering from their mistake of overbooking and you have NO PRIORITY like they tell you . Nextgen - you DISAPPOINTED US , now we are suffering more for a lie Bye- your phone people need to LEARN how to talk with customers- you messed up my appointment and I should call back to see if anyone cancelled - this is the stupidity of an uneducated customer service person , Ai will be a lot better then this mess -You should CALL ME if YOU FUCKED UP - Customer Service !!!! Duh Was I drop today since I am NOW part of your monthly guarantee income ? Wow - just surprised how aweful Customer service is getting with companies

I can't say enough good things about Blair Heating & Air! While I was home recovering from knee…read moresurgery, we discovered a puddle of water in our garage and I immediately panicked, thinking something was wrong with our AC. I called Joe at Blair, and he had a service technician at our house within two hours! He quickly figured out that the AC drainage was being blocked by some shrubs, and he had the problem fixed in about 30 minutes. Even better, the service was covered under our annual maintenance plan, so there was no unexpected expense. When you're dealing with an AC problem--especially when you're already recovering from surgery--having a company that responds quickly, knows what they're doing, and takes care of the problem is priceless. Thank you, Joe and the Blair Heating & Air team, for taking such great care of us! Highly recommend Blair Heating & Air!

BE CAREFULL with this company. They deserve '0' star or minus star…read more They did a serious faulty thing on my 5 years old good working AC unit to make money. I have a rental property in that area and they offer me a $79 tune up checkup. He recommended to do deeper cleaning blower wheel and evaporator coil with price about $1000 after checkup and disposable filter change. I didn't do and he left. Exactly 2 days later my AC isn't cooling at all. I called them and they said 'no refrigerant' somewhere is leaking. They said they have to leak testing and fixing price $2450 and refill refrigerant for $500. I felt very suspicious, so I sent another AC company technician, and he found a copper pipe was 'bent' what makes refrigerant gas leaks all in takes 2 days little by little. They knew I would call them again,, A working AC broke down in 2 days after they touched and found a bent pipe. I am sure he did it intentionally to make money since owner wasn't there. I am considering report it to contractor state board. It is very bad and scam what they did. Be careful you people. If anybody experience a similar thing, please let me know.

I had a great experience with Chris from Affordable AC. We had our AC acting up for weeks and had 3…read moredifferent techs come out and tell us there was nothing to fix. During this heat wave it finally went out again and this time I called Affordable AC because they are here in 29 Palms which is huge. All other places either take days to get an appointment or they only come up to our area once a week. Even though I sent a message at 8pm, not expecting to hear back until the next day, my phone rang only a few minutes later. Chris asked a few questions, seemed to understand exactly what I was describing and we made a plan for the very next day. He was quick to communicate, on time, respectful, and best of all figured out the problem nearly immediately. He replaced parts the same day without having to wait for them to be ordered and had us back up and running without issue. Professional experience and very knowledgeable. Would absolutely call him again without question. Thanks Chris!

Adding to my previous review. Only took a few hours and what a difference the AC makes! Clean…read moreinstall and looks very professional!