I had a heat pump installed. The installation went well, they walked me through everything and then…read morethey helped with the rebate info. Overall a great experience.

Their estimate for AC / Furnace replacement was almost double the others I received. This company…read moredoes the bare minimum - and gouges their customers. Pushed for replacement - told me they couldnt repair - when - i called a different company - there was NO PROBLEM as they suggested. I paid to be part of their "happy home club" - and there was zero advantage. If you like to be gouged for poor service - pay for a club that gets you zero benefit... and be overcharged for every single service - call this company. Ultimately the management is not concerned about a happy customer in the end- just that their pockets are lined.

Amazing service, fast same day and prices are competitive. Reach out 100%. Also comes with 2 year…read morewarranty on all of their work would recommend highly.

We are very happy with the new AC replacement by Liberty Comfort Systems. We had a great experience…read morefrom start to finish. Jim B. From the initial assessment, Jim was friendly and accommodating. The technicians were on time, professional, and did an excellent job with the installation. Wish we'd known about Liberty Comfort Systems a year ago when we replaced the old furnace. We are thrilled with the new unit and the excellent customer service we received. We highly recommend this company.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

A week ago we were having issues with our furnace shutting off. It turned out to be a serious…read moresafety hazard that was leaking carbon monoxide into our house. The team at Metro Heating and Cooling was able to bring someone over to diagnose the issue, then bring a team over and complete the install of a new furnace within one day, working until after 7 pm because they said they were not going to leave us without heat for a night. We are extremely grateful to their team and will definitely be going back to them for any future work we need!

Of course, my a/c was out when I turned on for first time of the season (Memorial weekend). I…read morecalled Tuesday & Brandon was out right away Wednesday morning ... unfortunately, it was determined that my 23-yr-old unit was DOA & resuscitation efforts were futile. With absolutely no pressure, I was offered several replacement options & price ranges ~ and work was done/installed & cooling wonderfully by 1pm today (Thurs). Wonderful from start to end ~ would give 10 stars if I could!

Pure Comfort Solutions earned an easy 5 stars. From the first message, communication was quick and…read moreprofessional. Brandon arrived on time, explained what he was seeing with our unit, and gave clear choices with transparent costs before doing any work. I appreciated that there was zero pressure or upsell--just straightforward help to get us cooling again. Highly recommend, and we'll be using them in the future. Thank you guys!

excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

Based on what I personally witnessed regarding Vector Services and how the company operates behind…read morethe scenes, I would strongly encourage both customers and anyone considering working with this company to do their research and ask questions. One of the biggest concerns is the amount of employee turnover. There have been numerous office employees, HVAC technicians, plumbers, and warehouse employees who have come and gone. More recently, multiple HVAC technicians and plumbers have left, along with warehouse staff, including a warehouse replacement who reportedly lasted only about a month. When employees continuously leave across multiple departments, that's a pattern worth paying attention to. There also appeared to be serious issues with training and communication. People were expected to take on additional responsibilities, positions and expectations changed frequently, and employees could then be made to feel like they "weren't good enough" despite not being properly trained. PTO, compensation, responsibilities, and positions also changed with what appeared to be very little communication. Raises and promises were discussed with employees and then frequently seemed to go nowhere. The favoritism within management was also extremely noticeable. The company promotes a "family" environment, but what I witnessed looked very different. Certain family members and a small group of favored employees appeared to receive significantly different treatment while other hardworking employees were expected to continually do more. There always seemed to be money available for management conferences, out-of-state trips, dinners, and bar outings, while plumbers, HVAC technicians, warehouse staff, and office employees could struggle to get better compensation despite the amount of work expected from them. One longtime warehouse employee in particular appeared extremely underpaid and undervalued considering the amount of responsibility placed on him. I also personally witnessed comments and behavior that I found racist, rude, and inconsistent with the inclusive image Vector presents publicly, including its advertised support of the LGBTQ+ community. What is advertised publicly did not always seem to match what I witnessed behind closed doors. Customers and property-management companies should also pay close attention. I personally witnessed billing and business practices involving customers and property-management companies such as SMS, Lessen, Brinco, and others that raised serious concerns for me. There were things I saw being handled behind the scenes that I personally would want to know about if I were the person or company paying the bill. I am intentionally not posting screenshots, internal records, customer information, or identifying details publicly. However, documentation exists regarding some of the things I witnessed. I'm also not going to publicly label anything as fraud, theft, or make accusations beyond what I can personally speak to. What I can say is that based on what I witnessed, I would personally be extremely cautious about giving this company my business or trusting them with a large amount of money. If you're considering hiring Vector, read your estimates and invoices carefully, keep copies of everything, understand exactly what you're being charged for, and question anything that doesn't make sense. If you're considering working with them, get everything regarding pay, PTO, raises, responsibilities, and other promises in writing. Between the constant turnover, poor training, lack of communication, favoritism, changing policies, and the business and billing practices I personally witnessed, there are simply too many red flags for me to recommend this company. Do your research, keep your documentation, and pay attention to what you're signing and paying for.

We've had A&F out twice now and both times they were responsive quick to answer my questions and…read morecould come right away. They did not try to price gouge me and I felt the service was very fair and they did an excellent job. I dealt with Austin When I installed a Google nest system and every other bid I received was trying to upsell me on additional services and they were able to do it for a fair price. The second time they came out was for a gas leak and they were able to identify where the leak was coming from and fixed the problem right away

So, we have Home Service Plus and we called them to look at our A/C. They told us there was a…read morerefrigerant leak and possibly the e coil would have to be replaced. They said because of the age (2004), its not worth it to fix it and we would have to replace it. I called Austin for a second opinion. He looked at the A/C and said itz a small leak (pound and 1/2 down), but that he could add refrigerant and it would buy us some time; at least through the remainder of this year. Im so happy I called Austin as he is saving me some money right now and he was honest with me. I feel like the other technician didn't even give this as a solution; they just want me to buy a new A/C now. We really appreciate Austin's honesty with us. We know it needs to be replaced in the near future, but Austin didn't push selling a new A/C right now. I appreciate an honest and hard working person. You won't go wrong with A&F Heating and Air.

Had grandson come and look at it, he's still learning and couldn't tell me much. Then the next day…read morethe owner came out, couldn't turn it on, estimates were horrible not even close plus labor was the other half. 3-3500 just for replacing parts and wasn't even positive if it would work or not. I highly recommend calling a more known company they did everything that was listed and I paid less than half the price! The guy knew exactly what he was doing tested every part and explained it step by step and temporarily got it to at least run until my parts came in which this company didnt.He basically told me you're going to have to get a loan or whatever in order to get it going and that I shouldn't pay this much out of pocket. Wasted my time and money for this company to do NOTHING. Never calling this place again.

I had wonderful service to replace my furnace and Ac unit. I think I received the best value also,…read morewhen I returned home after installation, you would have neve known they were there. I appreciate that so much!

I scheduled an appointment with White Bear Heating & Cooling for a quote yesterday, and they said…read morethey would be out between 1000 and 1200 today. Between then and now, I was able to find another company that was able to come out same day and resolve my issue. I tried calling around 0700 to cancel, and left a voicemail. Despite that, the technician still showed up around 1000. When I explained to Tye that I had attempted to cancel earlier that morning, he responded with "we're done here" in a rude tone and stormed out of my home, slamming both my front door and storm door. I understand that cancellations can be frustrating, but I made a good-faith effort to notify the company well in advance. Acting disrespectfully inside a customer's home is unacceptable and reflects poorly on the business. Based on this interaction alone, I would not feel comfortable working with this company in the future.

Made an appointment with Jennifer for my day off after dealing with a furnace that wasn't heating…read moreproperly. Tech was supposed to arrive between 11-1 the following day. I waited until 1:30 to contact the company to see if possibly the tech was running behind. Jennifer answered the phone and after checking my information, couldn't find my appointment scheduled. All she could say was "Huh, must not have put it in." Needless to say I am extremely irritated and COLD! Told her I would be finding another company and hung up. Will not be recommending this company to anyone.

We've had multiple great experiences with Comfort Plus. From routine furnace maintenance to quoting…read moreHVAC remodel jobs, they perform quality work. They are courteous and professional, and are always happy to explain what they're doing to better inform their customers. Recently we had some issues with our furnace not starting reliably and they isolated the issue to a faulty valve. Before simply replacing the valve, they gave an honest effort at repairing it to save me money - that level of customer care is unheard of. I'll be using them again for all our HVAC needs!

I'm very pleased with the service I've received from this company. They are professional and…read moreknowledgeable. I trust them and their work.