Unfortunately, our interaction with the host, Chris, at the Truckee property left us with a very…read morenegative impression of this management company. I raised legitimate concerns about the cleanliness of the property when we arrived. Afterward, the host left us a negative review that felt clearly retaliatory and included claims about how we left the home that were not accurate. What made it especially disappointing is that I still chose to leave the Truckee property a kind review despite the issues we experienced, only to be met with a rude and misleading review in return. The whole interaction felt unnecessarily hostile and unprofessional. I've never had an experience like this with a host. Based on my interaction, I would not recommend using or booking with this property management company.

Airbnbs! Although the property manager was responsive they didn't protect the guests and only focus…read moreon the owners. Guilty until proven innocent. Neither North Lake Property Management nor the home owner could show the carpets prior to arrival, only the "stains" we supposedly left. The accusations you're making are against a retired police chief, retired elementary school principal and current kindergarten teacher... I highly recommend NOT USING THIS PROPERTY MANAGEMENT COMPANY or be prepared for your = AIRBNBS!!

ManageHome has been an absolute game-changer for managing my Truckee property. Meghan and her team…read moreare incredibly professional, responsive, and knowledgeable about local STR regulations and permitting. Their 24/7 availability, attention to detail, and seamless coordination of everything from guest communications to home maintenance give me total peace of mind. I truly feel like my home is in the best hands--highly recommend to any second-home or short-term rental owner in the area!

I will leave 6 star if there is such option. Meghan and her team did wonderful job managing my 2nd…read morehome in North Tahoe. Responsive, very competitive price, and fast action for any urgency. I cannot say enough. Best of best and I strongly recommend them to anyone who needs a local property manger to take care of your house and guests.

Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

I'm not sure when customer service lost its human element, but this experience certainly felt that…read moreway. I completely understand that the neighboring tree work was outside of Tahoe Rental Company's control. What was within their control was how they chose to respond. We booked this cabin for a relaxing three-night getaway. The listing described it as "tucked away from the hustle and bustle" with "serene surroundings," but we were surprised to find significant road noise that wasn't apparent from the listing or photos. The following morning, tree work began on the neighboring property, creating enough noise that we felt the best option was to find alternative accommodations for the remainder of our trip. We contacted Tahoe Rental Company immediately and only requested a refund for the two unused nights. We were not asking for a refund for the night we stayed. Every response simply referred back to the rental agreement, with no willingness to consider the circumstances or offer any goodwill solution. Even after my request was escalated to management, I was left waiting without a response. I understand that policies exist for a reason. But great customer service is about more than quoting policies. It's about using judgment, showing empathy, and recognizing when an unexpected situation deserves a thoughtful response.

Mouse poop in every room! Unsanitary! Disgusting!…read more We told the property manager and they were already aware of a mouse problem in multiple of their cabins, but failed to inform us and inspect the cabin prior to our arrival! They transferred us to a different cabin but that one also had mouse poop in every room, and a large pile in the living room. We even saw a mouse run through the kitchen on our last night. Don't rent from Tahoe Rental Company! Terrible!

if you have the coin, these are the homes you want to rent. just stellar…read more they make sure the home is spotless, stocked with some essentials and were super quick to come out when a repair was needed. oh, and the house we rented was not only elegant and well-cared for, it had million $ views. would definitely rent from TLP again.

We've rented from Tahoe Luxury Properties at least a dozen times since around 2005. We've stayed…read moreat multiple residences. Their properties are always awesome even at the lower end of their price scales. Their website clearly shows the features and layout of each property. The staff are prompt, attentive, and the booking process is automated and trouble free. A really good company with which to deal. The photo is a view from our rental's window.

We rented an Airbnb that was managed by Criterion during Covid and it was a disaster…read more Easily the worst experience I've ever had with a rental property. The place was not remotely close to what was advertised. Their mentions of interior design and decor did not match up with the scribbles on walls, chipped and broken furniture, and torn leather chairs that we actually found when we arrived. The worst part was how dirty the property was. They charged a bunch of money for a cleaning fee which would have been fine if the property was actually clean. There were stains on the sheets, bugs, cobwebs, and food on the plates and silverware. Also, a complete lack of communication when Airbnb tried to get in touch with them to resolve the issues. We just ended up going somewhere else. Absolutely terrible. The photos speak for themselves.

Criterion Properties gets 5 stars, no questions asked! I have used them for services like…read morecleaning, on call availability, and referrals to local specialists (like plumbers, electricians, etc). Dave and his team are not only professional, but he is kind and very hard working. Criterion Properties services both of my vacation homes in Tahoe and I have referred them out to a couple others as well. My two homes have had many renters, but still look great. Dave has had to deal with renters locking themselves out, spilling wine on the couch, and losing guest/parking passes, but he's always calm and quick to resolve the situation. He eventually transitioned us to another member of his team, but Brent showed concern for our house as if it was his own. A+ all around. I don't write many Yelp reviews but this is warranted. He and his team are exceptional.

We thoroughly enjoyed staying at the Steller's Jay condo. We took day trips to other beaches and…read moreenjoyed the nearby beach in the evening. We loved that it was within walking distance. Everything was as described and communication was perfect. Thank you very much for a peaceful, fun get away.

Booked through Airbnb for the sunshine cabin. We absolutely loved it. The owners are really easy to…read morework with and the location is great to everything you need.

My wife and I spent another lovely week at one of the Tahoe Mountain properties. There were a…read morecouple of glitches that were not the fault of the company, but they were extremely responsive and took care of them immediately. We will definitely be back.

We've used TMP for many years and always received great service. Communications, properties, check…read morein and staff have always been great!