Some old lady just called me and politely asked for my wife or myself. After I confirmed myself to be who she was looking for, she kindly explained that I had a debt in collections that needed to be paid. I told her that I didn't own the vehicle when it was towed. Her tone completely changed and she started berating me yelling "SHOW THE PROOF!! YOU DIDN'T TAKE YOUR PLATES OFF THE VEHICLE AND TURN IT IN TO THE DMV" She also added something to the effect of, SO YOU WILL PAY FOR IT WEATHER YOU LIKE IT OR NOT. After I started asking her on why thinks that it's okay to talk to someone for the first time like this, she hung up on me before I could finish. Seriously?!?! She is representing a company, and I'd understand if we had spoken before and if I was rude to her, but right off the bat, wow. I'd be surprised if she got anyone to pay up with that attitude. Goodluck with that. read more

I would not give 1 star if I could. What a NIGHTMARE! If you are a business owner I would strongly encourage you to shop around. Brian the "Manager" is rude, abrasive, and unprofessional. I am an employer who had the very unpleasant experience of dealing with this company on a writ for one of my past employees. They denied receiving payments, told me to call the "Washoe County Sherriff and call them liars". I had to reach out to the Washoe County Sherriff and retrieve the payment information, provide that to Summit and was still screamed and and hung up on multiple times due to Brian's ignorance and distain for his position. read more

These people have horrible customer service skills they call you and threaten you too pay stuff that's gonna fall off your Credit score anyways. And they state they'll take you too court over a Hospital or meaningless bill when the Credit score Union just removes it after 7 years. it's never been heard that you well get sued. Or wages garnished over a bill taken over by the credit union... They are totally a scam, and have been reported to The BBB The Better Business Bureau, and too Local Authorities. They should be getting close Down Soon(; read more

I don't know if Debbie still works for this company, but these people were awful and horrendously rude towards me. Even when I asked to talk with a different representative to get proper info. Debbie contacted me and hardly gave me proper info, I had to repeatedly ask questions. I had no money at the time and asked her what plans could be made, as I barely made ends meet. She told me I NEEDED to pay AT LEAST $75 bi weekly. I explained that that was too much at the time, and if we could sort out a cheaper agreement, even if it was lower, I would still be paying it. During the pandemic especially, you'd think they'd be more understanding. Debbie harassed me multiple times daily with calls and voice mails, all over a hospital bill, and threatened me multiple times; saying she was going to make people taking away my car and to send things to legal services, every phone call we had. Even when I tried to explain to her what had happened and how I was going to try to pay this off, she'd yell and hang up on me. Horrible horrible experience. Some compassion would have helped a lot here, but being yelled at and hung up on did not do any favors for them. read more

I'm being taken to court again by these people, I have a so called debt with these people from an ex landlord that charged me for things that were not fixed, and I wasn't even living there at the time the other person moved out, on top of that I'm not the only one that was on the lease, yet I'm the only one responsible for this bill, I paid half the debt already, and they refuse to go after the other person on the lease, the first time they took me to court no one showed up on behalf of them, now I'm being taken to court again, I refuse to pay a bill in not entirely responsible for, after paying half, Debbie green is a very unpleasant person, and the court papers say may 34th 2024, not sure what day that is read more

This company began to contact me in November/December 2023 about a bill from a medical office(I will not name them as they did use this company, but they are just trying to get their money for services rendered). I told Debbie Green from the beginning that I did not owe what they were saying that I owed, that I had made payments on the bill that I had not received credit for. She wanted to yell at me and tell me that I had to take it up with the Medical Facility, well I knew they wouldn't talk to me since the bill had went to collections, so I couldn't do that. In the beginning of February 2023, I emailed this Summit Collection Services with documentation supporting my claim and never heard back from them. Come to find out, 4-5 days after my email, they filed court paperwork on me. I get an email from them about a week and a half to two weeks before court and it says if I have any questions to contact them. Since my last phone call at the end of December went sideways quickly with Debbie yelling at me, I decided to email them. I told them, I understand I owe money, but it's not the amount you guys are stating, if you'll answer these questions maybe we can work something out and I'll pay it. I never heard back from them. We go to court, we had all our bank statements showing where we had made payments and so forth. I don't remember the gentleman's name that represented them in court, but he was not prepared. He made a statement that if they had known about this ahead of time(the paperwork we had showing payments and such, we could have worked something out with the defendant), and he even stated, that once the bill came to them from the Medical Office, the Medical Office wouldn't talk to me any more, which I had already told the judge. Mind you, I tried to contact them and explain to them, even on the call with Debbie at the end of December, and I was just yelled at and not responded to. The judge took our paperwork, looked it over, along with the gentleman from Summit Collection Services(as we had copies for everyone) and the judge lowered the amount to what we said it should be. Mind you, I still had to pay the court filing fees and the $125 for the Sheriff's office to serve me. I did ask the judge that since I had proven I attempted to work with them on different occasions and they wouldn't work with me or respond if he could cut in half or not require me to pay the court & service fees and he said he could not do that by law. No problem, I didn't argue that fact, I didn't expect him to do that, but since the gentleman from summit made the statement that proved my case, I figured I would try. So, as we were leaving the court room, the gentleman said we would get something in the mail in about 30 days to pay the bill. I got an email that day from them(court was on a Wednesday) telling me I had 5 days to pay the bill or they would go after my assets. The following Monday I called their office to pay the bill, come to find out they don't take cards over the phone. I have to go get cash and go deposit it into their account at Wells Fargo. Here's the kicker, Debbie Green who I was transferred too on Monday when I called to pay the bill, didn't even know that we had a court settlement and what the new amount was, she wanted to try and argue with me telling me I had to pay the full amount, and supposedly she couldn't ask her boss about it, cause he was in court. I never said I didn't owe money on this bill, but this company is very unprofessional, and yes, I understand they are a debt collection company, which probably means they get yelled at all the time and have some conversations that are ugly. That doesn't mean they have to treat every customer like that. Not only that, they don't even communicate with one another or have any idea what is going on at all. This whole thing could have stayed out of court but I'm not sure they wanted it too, and I don't understand why? read more

This company is very unprofessional. Debbie Green is rude and basically attacks you from the beginning. Brian the "manager" will not allow you to get a word in. Talks over you and is very condescending. Says mean and horrible things to and about you. This happens before you even have a chance to dispute the issue in the first place. Zero communication skills. Gets a kick out of harassing you and making you cry. Be very careful when dealing with them. They are sneaky and want you to end up in court where they can collect the full balance. You have zero rights, the Judge will award them all of it plus court fees. If you are a professional business looking for this company to help you collect a debt. Do not use Summit Collection Services if you have any compassion for people. They will attack people until you're emotional. DO NOT USE SUMMIT COLLECTION SERVICE! read more

I called this agency over a charge Reporting on my credit. It seems that it belongs to a Gentlemen I'd been involved with that had a vehicle registered with me that was ultimately towed using their services. The debt originated in 2016 And the said party as incarcerated for quite a few number of years. When I tried to speak with a representative and ask what might be able to be done to get this delete it from my report she responded you can pay it! I asked what type of settlement to delete might they offer and she said 50% plus the interest incurred for a total of 75% of the debt. Then proceeded to or you gonna pay it or are we done here! No I understand that their collection agency but nonetheless after telling her repeatedly that I don't appreciate her tone that I'm trying to talk to her civilly and in a grown-up manner so that we can get this taken care of she responded again with I guess we have nothing else to discuss here and hung up on me. read more

Summit Collection Services - Legal Services Near Me - Reno, Nevada

This company claim that I cosign couple months ago for something that cost $10K!!!! I Received a letter from this company it specifically says need more info contact Matt Bennett, so I called this morning and the way he answered my called was so NOT professional I try to explain myself about the case they referred according to the letter they send and he was just rude over the phone!! He won't even allow to to explain myself cause he just won't stop talking over me. So I hang up the phone and called equifax to findout the problem and they told me that the case shown that it's been paid of almost 6 years ago and they don't know why this company went and pulled it could be a FRAUD cause the case is close. They don't even deserve a single star!!! read more

This company perpetuates scams of other companies. The representatives are not at all courteous, but rather try to bully and intimidate the people that they are speaking to. This company should be ashamed of itself, and cited by the Better Business Bureau. read more

I called and left a message to follow up on a letter that I received for a loan that I was 1. unaware of and 2. To have the original paperwork sent to me as I don't have any details on the matter because I wasn't aware of a loan that a family member took out period. I get a call back from Debra whom has the nastiest attitude ever. It was as if she was looking to argue and throwing out insults like " pay your bills". How the hell do I pay something I had no knowledge of? I stayed calm and told her I know exactly what to do as I dealt with it in the past just can she send the documents I am asking for? You can tell in the tone of her voice that she was unsatisfied with me not arguing with her. I've read up on the reviews about this company and there are many that comment on her unprofessionalism, berating people and just being nasty and rude for no reason and I witnessed all of this today. I hope this company start listening to the people and not assume people are complaining just because they are trying to collect a debt. She need to be trained on how not to instigate and escalate negative outcomes or be introduced back into society to find a job that doesn't interact with people. Respect should be practiced for all parties and not just for the client that hired you to collect a debt. read more

Hands down the most unprofessional, vindictive company. I tried to explain to them I am a single mom fighting cancer. I was told the amount I was able to pay monthly for a payment arrangement wasn't enough and hung up on. Now my wages are being garnished at my job for the limited hours I'm able to work due to my illness. Not sure how these people can sleep at night read more

CUSTOMER, NOT DEBTOR REVIEW! We have been using Summit Collection Services for about a year now. They handle any amount of debt: large or small. They are efficient with contacting debtors and setting up payment plans. Especially those whom seem to have completely disappeared. Staff is pleasant, easy to work with and knowledgeable. Calls are returned promptly. We are able to submit all accounts by email and they send us detailed records of accounts received and payments that have been made. Amounts have been paid on debts that we thought we would never receive payment for. Very efficient company. Thank you Brian and Summit staff! read more

How Rude! You can get further compassion and understanding during these times. And Payment method is ridiculous. And if you dislike your job so much. LEAVE. Don't inflict it on the patient please read more

the man in charge was very rude I called to ask about a payment I had made and he started screaming at me once I told him I had paid over the phone he kept talking over me he said I was talking over him and proceeded to insult me and ask about a former debt I had he said well now that we are on the phone let's talk about this debt how are you going to pay it off tell me how you are going to pay it huh how will you pay tell me I asked him if i could speak to someone else but himself and he said no not until I pay him honestly the rudest person he continued to mock me ohhhh ohhh are you going to tell me how you are going to pay huh oooh poor you then he hung up I could not make this up I'm in tears how can anyonr hire these people to work with as a third party very unprofessional very disrespectful read more

I worked with this company on a disputed transaction between myself and caughlin club. This company violated many laws regarding collection of debt and subsequently ended up in the hands of the cfpb I was repeatedly threatened with legal action and harassed daily by phone, mail, and email. The collection officer refused to settle the account or review the dispute. There are laws regarding this type of harassment. read more

Debbie Clark is a horrible person and very unprofesssional. I have made plenty attempts to contact her with my payment arrangement. She has called my job and threatened me. Refuses to accept the payments I have already made with all recipts as well. She is rude and very threatening telling me that she knows where I work and she will come talk to me there face to face. How can someone working in a professional atmosphere talk so down to people. How does she sleep at night. Evil woman I say. read more

Businesses should think twice before using Summit Collection Services. Debbie Clark's unprofessionalism and deceit has ensured that her client will not receive further payment from us. She represented herself as an impartial mediator, requested that we send a written settlement offer, which we did - a fair offer of more than what insurance would have paid, then proceeded to mock our offer in writing and billed for the total amount. read more

I received a notice from this company saying I owed money to Internet Auto Sales from 2015. I have never purchased a vehicle from Internet Auto, so I called and left a voicemail stating such. They proceed to send me a complete packet with information of something with the same name including her birthdate, social security number, bank account information and place or work. To top it off, they sent it to my parents house where I haven't lived in over 20 years.When I called to tell them they were sending it to the wrong person, they were very rude and she asked how I knew that it was the wrong person. Seems like pretty bad business practice to send information like that to the wrong person. read more

Rude from the first voicemail. I received a call today regarding my case. The tone in the voicemail was rude and impatient already. Should have seen the Red Flag but proceeded with no caution. Gave Debbie a call back only to receive a rude tone from second one on the call. She then proceeded to excuse this by stating she is "having a Monday for a Friday". that means nothing to me and really does not excuse her being rude. After I misunderstood her, I asked for clarification only to have her spit back in my face that I need to cut my attitude. I let her know all I was trying to do was figure out what it was that she needed only to have her hang up on me.. I call back and of course, it goes to voicemail. So, um, how the heck am I supposed to fix this if she is intentionally ignoring me.. Luckily, their office had someone quite pleasant who answers the incoming calls and directed me to one of the managers who I am certain will show more professionalism and actually assist me in this time of frustration and confusion. I have NEVER experienced such horrible and repulsive customer service before in my life. You do NOT treat people like that, especially those who rely on you for information and assistance. I wouldn't have called if I could do it myself... 0 Stars! -100% in my opinion. Debbie Clark should NOT be in customer support if that is how she treats people. read more

Amount I owed was PIF through a wage garnishment. Ninety days later received a notice from them saying I still owed money!!! The staff has no idea what they are doing. Couldn't even get my name spelled correctly. If you are contacted by this incompetent group DOCUMENT EVERYTHING!!!! read more

This company reported information to Equifax about me. I never got any bill or phone call from them, they just reported I owed them money. When I called and talked to Brian, he would not give me any information about what and why they were reporting this debt and was totally uncooperative. I could not contact the company the debt was supposedly incurred with because he would not tell me what it was. I called and talked to a woman and she said they had nothing under my name, I disputed the report with Equifax and they removed it. When I got the notice from Equifax with an account number and called Summit back, it turned out that this was something to do with my ex-husband and when I asked why it was reported on my credit, they said they had found my marriage but not my divorce. When I asked how to prevent further issues like this, she said I couldn't and would not discuss it any further. I still don't know how this got related to me from over 9 years ago. You do not want to have to deal with these people. They are totally uncooperative and it seems they feel they can report whatever they want and you just have to spend the time investigating their errors. read more