5 Star service across the board . 100% honest and the labor…read morecost was fair . Great communication from the service technician from beginning to end .

Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

Family auto repair always does a great job! They charge fair…read moreprices for the work done and don't do anything that is unnecessary. If it's going to be something they found that wasn't discussed then they call an ask if you would lie that included an how much it will be.

Tanya answered all my questions and I had a lot! I have an almost 16 yo GMC that I'm trying to keep…read moreworking for me. They did everything I needed. Told me Front breaks were needed and back breaks could wait. And we're able to do the oil change as well! I enjoyed hearing about the family that worked at "Family Auto Repair"! They have a very nice waiting area, very comfortable! I'm going to go back soon with my son's car! Thank you so much, Tanya and Family!!

I highly recommend Capstone. I took my car there one afternoon, and they did a scan right away to…read morefind the problem. They ordered the part and had it fixed within a very short time. They gave me the best possible price. David and all the mechanics are knowledgeable and friendly, really caring about their customers. I wish I could give them 10 stars.

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

DO NOT TRUST THEM! I had an AC system charged by the shop, noting I am a well-versed mechanic, I…read moretold them there was air in the system, and to evac the system longer in order to get all the air out of the system which takes a minimum of 2 to 3 hours to do. They were done in an hour, which instantly raised concerns and not only that, but the AC was not even blowing cold air when they finished. Ethan told me the pressure to the high side and low side were all normal and they didn't know why it wasn't blowing cold air. He said maybe the fan is blowing the wrong direction through the grill, which was clearly not even an issue as that's the direction it's supposed to blow. At that point he didn't offer to look at it another day or anything. Then I checked other areas that potentially could be an issue and when all checked out as being properly working, I took it to the Acura dealership. They evacuated the system and instantly realized there was 1.7% air in the system and the system was only charged .26 instead of a minimum of .5. Big Problem. then they charged the system, which did take a total of three hours, and the AC was blowing cold and everything looked as it should. They added dye to the system and looked for any leaks and went over the whole AC system, which all looked good. I took the documentation showing how off these percentages were after just supposedly getting it filled by Vehicles Unlimited. I called Ethan and he refused to give me a refund and said it was not their fault. Ethan actually tried to say that the pressure was a little off all of a sudden when I was there, which was a lie, as well as other potential problems and that they didn't do anything wrong. I asked him what was the difference between leaving his Shop with no cold air blowing and the Acura dealership leaving with cold air blowing if they supposedly did the exact same thing? Ethan did not have an answer for this, all he did was try to say there's maybe other potential issues! Unbelievable! Unprofessional and refusal to take responsibility for their error. I definitely would not trust this shop with any car.

Absolutely the BEST mechanics in town!!! Great work for a great price. Chris is always more than…read morehappy to take time and explain what the problem and has no problem answering all your questions. So happy to have found them.

If you're looking for an honest mechanic that isn't going to screw you over and up sell like crazy,…read morethis is the place for you. I got my car checked because it was making a weird noise. They went ahead and checked everything else in the car and gave me a very reasonable price.They also have a shuttle if you need a ride somewhere. I've been to many mechanics in town and this is the only one that hasn't tried screwing me over. The people there are very friendly and understanding of your situation and they do their best to get you in. I highly recommend this place.

My friend had her towed to Son Ray's for a no start condition. My friend found out that the problem…read morewas covered by a Nissan recall. Son Ray's was very professional about telling her she should take it to Nissan to get it done for free. Saved her $1100. Thanks for the professionalism guys.

I can't recommend Bob's Automotive enough. They do their best to get my car in when convenient for…read moreme. They have also checked out my car and let me know that taking it to the dealership my be covered by warranty or to the body shop would be cheaper. I appreciate their respect for my out of pocket expense. Greg and the staff are always nice people. Shop small & local for great service.

I've used Bob's for years. Greg and team are very consistent in being reliable, providing for car…read morediagnosis and friendly/professional service. If anyone ask for a recommended car service provider, I always refer them to Bob's.

The service itself was really good, but (who I guess was) the owner cussed me out as I was leaving,…read moreand I was thinking why does he feel he needs to speak to me this way. He talked about how it was hard to find good customers these days and that he was the cheapest shop around and I was one of the dumb ones for never coming in before. So ok I guess, but while I first thought the service was fantastic, he quickly changed my mind with the way he spoke to me as I left. I at first thought this could be a great place to come back to, but now, after the way he talked to me as I left, not so much. I don't care how old he is, which he proudly told me, I won't be back.

Super friendly and clean. I just happened by for a minute and they were nothing but nice. Highly…read morerecommended and I will be back.