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    Summerland Outdoors

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    Heckler & Koch USA

    Heckler & Koch USA

    3.7(3 reviews)
    8.0 mi
    $$$

    So back before Christmas HK was having a sale which I saw on facebook, I went to their site and…read moreordered a couple small things. One of which was a stocking hat and patch. I paid, and waited, my order arrived, the stocking hat was correct but my patch had not been shipped, but I received a sticker instead. So I called their customer service line on December 3rd and spoke to Tommy and he said they would ship out my missing item. I just basically waited, waited thinking the mail was just slow. Nothing came. So, I called them back on Jan 10th and spoke to Jason. Jason was rude, unhelpful, would not let me finish what I was saying, basically doing everything a customer service person should not do. I essentially told me in so many words, that he "was" going to email someone by my issue, but I got the feeling this wasn't going to be. Here it is now Feb 4th, nothing has arrived and Hk has ripped me off on just a patch. I think now, I was going to buy the new SP5 this spring, but, I think not. If their customer service is lacking on a small cheap item, I don't think it would be any better on a relative expensive weapon. HkUSA online sales, don't waste your time.

    Had my USP Compact in for some warranty repair due to a false trigger reset condition. On…read moreFriday,within 24 hours of a Thursday arrival at the repair facility, H&K armor, Lyman, contacted me by phone to discuss first hand the issue and to assure me it was both an easy repair and a fast turn around. Lyman also offered to upgrade my 2004 factory sights to ensure I had the best weapon configuration possible for personal defense. On Monday I spoke with customer service rep Tommy, who also provided great service, and was informed that I would be receiving my firearm the very next day on Tuesday and signature was required. Today, Tuesday, I have my H&K firearm back in hand repaired and functioning as designed with upgrades as if brand new. Also included was a very sweet personal note from Lyman wishing me well and satisfaction with the repair and which included a 10 round capacity magazine, adding two (2) more 45 cal rounds to my std, 8 round capacity mags which came with my weapon new. Coast to coast shipping and repair all within one week, I have never received or heard of better customer service in my life. Thanks H&K and especially Lyman. Heckler & Koch, your the best.

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    Heckler & Koch USA
    Heckler & Koch USA
    Heckler & Koch USA

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    All American Firearms Gunsmithing

    All American Firearms Gunsmithing

    3.3(7 reviews)
    6.3 mi
    $$

    I've been shooting in the Ft Benning area for years and this is the only gunsmith I'll take my…read morefirearms to for work. I trust that when I get my guns back that they will be in competition-ready condition. But beyond that, there was one situation where I had a problem with my only carry pistol and Patrick went out of his way to rush the job to ensure I didn't spend more time than necessary without a valuable piece of protection. I recommend All American to everyone who asks me if I know a gunsmith in Alabama or Georgia.

    I entrusted your business with my weapon in good faith, expecting timely and competent service…read more Unfortunately, over the course of several months, the work was not completed as agreed. Despite repeated assurances, the trigger replacement was never successfully performed. Throughout this extended period, I experienced ongoing delays, inconsistent communication, and what felt like a continuous runaround whenever I attempted to get updates on the status of my firearm. This level of service falls far below reasonable expectations for professionalism and customer care. To make matters worse, I was charged for a service that was ultimately not completed. Retaining payment under these circumstances is unacceptable and raises serious concerns about your business practices. I virtually pay you to baby sit my own gun! They gave me back my weapon offer no apologies or explanation also one of the females working the phones covers their unjust practices.

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    All American Firearms Gunsmithing
    All American Firearms Gunsmithing
    All American Firearms Gunsmithing

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    Summerland Outdoors - huntingfishingsupplies - Updated May 2026

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