I rarely leave reviews, but this experience deserves one. I purchased this unit in October 2023…read moreafter my rotator cuff and bicep surgery. I used it for about two weeks, then stored it away when I realized I preferred traditional ice packs. Fast forward to September 2025, when I needed it again after knee replacement surgery, and after just 2 1/2 weeks of use, the motor completely died. When I contacted the company, it took them several days to call me back, only to tell me the product has a six-month warranty (even though the Amazon listing clearly stated one year when I purchased). They refused to provide manufacturer contact information so I could at least try to get it repaired, and their only "solution" was to offer a 10% discount on a new purchase. That's an insult, not customer service. This is an expensive medical device that should last more than a few short uses spread over two years. The company clearly stands behind their profits, not their products. If you're looking for a reliable recovery aid or a company that values its customers, look elsewhere. Bottom line: Worked for a few weeks, broke when I really needed it, and the company washed their hands of any responsibility. Buyer beware.

This Doctor misdiagnosed my daughter. Charged a large amount of money for an unnecessary procedure…read moreand then won't return your calls. How is this best practice by a Cleveland Clinic Physician.

I saw this doctor in July with horrible chronic neck pain and mobility issues. She told me that…read morethere was nothing wrong with my spine, but just tension in my muscle muscles and provided a needling treatment. That treatment provided relief for about 24 hours, but the pain then came back worse than before so I went to another doctor just two weeks later where they took an x-ray and discovered that I had suffered a cervical fracture. Dr Mehta's office charged me $1100 after I explicitly confirmed that they took my insurance on the phone when I made the appointment and in person the day of when I was signing in. I have called this office several times and been forwarded to voicemail by the staff every single time with absolutely no response or call back regarding the fact that I was charged $1100 for a "facility fee" after I was lied to about my insurance being accepted and not even mentioning the fact that this doctor did no imaging and told me that there was nothing wrong with my spine when I in fact have a C7 fracture. I have been calling and leaving voicemails for weeks now just asking someone to discuss this bill with me. I have been calm, respectful, and understanding when the truth is I'm a bit angry that I was charged this fee by a doctor Who was so horribly wrong with my diagnosis and care. The Cleveland clinic billing department has been unable to help me resolve this and has told me that I need to contact the office specifically which is what I have been trying to do with no response, so I'm sorry to leave a negative review, but I don't know how else to get someone to call me back at this point!

Dr.Drolshagen is an amazing doctor. I can't say enough about him. He is very patient and takes the…read moretime to listen to your needs and will go out of his way to make sure everyone is cared for.

I actually really liked Dr Zakari, then one day he was gone from the office and I don't know if he…read moreever came back

Best Pain Dr. you will ever meet. Never leaves you to suffer with pain. Talks to you while the…read moreprocedure is happening and reassuring you the whole time until finished and then you are taking to observation. He Cares. .

I really like Dr Salama. He's no nonsense and isn't once to mince words in the treatment of his…read morepatients. I have spinal stenosis and have been seeing him for a while. The shots I get (occasionally) in my back are starting to not work as well, so we are looking at alternative treatments. He will prescribe pain meds, but not a lot, and that's okay with me. I barely take mine and generally only need a refill every six months. Just a note, his office is on Brainard, not SOM. I recommend him highly.

My husband and I are totally satisfied with the service and staff in this office. We cannot believe…read morehow efficient and effective they are . We have been treated so well there are no words to express our gratitude. Great Job! Would recommend this office to anyone who wants great care.

From the owner: The Ohio Institute of Pain Management, located in Warren, OH, strives to provide the highest…read morequality medical services through customized patient care approaches, leveraging state-of-the-art equipment, cutting-edge technologies, and good old fashioned dedication. The highly qualified team of doctors at the Ohio Institute of Pain Management, and their staff, will focus on every aspect of your condition, discussing treatment options with you. If treatment is needed, we will work with you to create a plan that will get you back to being pain free! Ohio Institute of Pain Management focuses on: Sciatica Whiplash Neck pain, backaches and headaches Auto Injuries Fibromyalgia Osteoarthritis Carpel Tunnel Sports and work-related injuries Muscle strains and sprains Chronic and acute joint pain Call the Ohio Institute of Pain Management today to schedule an appointme

For four years I have been plagued by a very limited range of flexibility in my hips and especially…read moremy left leg. The pain and limited mobility had worsened over time to the point that even the simplest daily tasks like tying my shoes was very painful. I have been going to massage therapy for a couple years now, but have only received temporary relief and nothing like I've experienced after being treated by Katie. My left IT band and quads, both of my glutes, hip flexors, and inner/outer knee were all so sore and tender. I'm an avid hiker and walker, so this was really ruining my enjoyment. A friend of mine who had been to Katie referred me, and I'm so glad I took his advice! He had a similar situation and said he was feeling great after a couple visits. Katie took a lot of time to talk to me on my first visit; she wanted to get a full picture of what I had been dealing with. She paid attention and took lots of notes. Imagine that--a care provider who listens! Before I got any treatment, she checked my range of motion, had me stretch, and then did some manual massage on a few suspected trigger points in my worst spots, followed by the Theragun applied up and down my legs to loosen the tightest areas. The SoftWave treatment came next and it was truly like nothing I've ever experienced! She found my trigger points, those inflamed hot spots where most of my pain was. I could feel the stimulation deep into my tissues and in places that deep tissue massage couldn't reach. At the end of the SoftWave treatment, Katie then showed me some reflexology points I could massage to help release tension in my back and hip flexors. Katie was so thorough, knowledgeable, effective and incredibly easy to talk to that it was a no-brainer for me to set a plan of action for a full treatment plan into motion. There was never any pressure by Katie, but after such a great first session, experiencing the relief I got (like no other), the choice for me was easy.

Why can we never get in for an appointment and out without the arguments with the staff at the…read morefront desk!!! They are THE MOST DISORGANIZED bunch I've ever had to deal with in my entire LIFE!!! Who is the boss... The Doctor or the lackies at the front desk. God I can not WAIT till we never have to use this facility again!!! The DOCTOR is FABULOUS... the office people... Not so much. If you can put up with the crap the front desk gives you... Dr Rahman is a sweet heart.

Dr rahman is a terrible dr. If you want individualized and attentive care I suggest finding another…read moreprovider. The office is trashy and no one even talks to you like an individual

They did absolutely zero to help my pain. Went there for over 4 years and nothing they did helped…read more I scheduled injections and was notified the day before that there was a problem with my insurance pre authorization, but Linda never corrected it. I did NOT get the cortisone injections that I needed & was left in limbo. They do not care about patients-just covering their own butts. DO NOT go there-it could ruin your future medical care.

The staff is horrible. Going there for months. Totally screwing up everything. Didnt give…read moreappropriate info.

This place double bills their patients. I pay them a $30.00 Co-Pay in the office to see a…read morespecialist with my high value Medical Mutual PPO Insurance. Who I see is a Nurse Practitioner. Then I get a separate additional bill in the mail for $30.00 for physician's services. That bill is for the DR. that oversees the nurse. Good people but they charge you twice. Once for the NP visit then again for DR.'s services even when you do not see a Doctor!