I rarely leave reviews, but this experience deserves one. I purchased this unit in October 2023 after my rotator cuff and bicep surgery. I used it for about two weeks, then stored it away when I realized I preferred traditional ice packs. Fast forward to September 2025, when I needed it again after knee replacement surgery, and after just 2 1/2 weeks of use, the motor completely died.
When I contacted the company, it took them several days to call me back, only to tell me the product has a six-month warranty (even though the Amazon listing clearly stated one year when I purchased). They refused to provide manufacturer contact information so I could at least try to get it repaired, and their only "solution" was to offer a 10% discount on a new purchase.
That's an insult, not customer service.
This is an expensive medical device that should last more than a few short uses spread over two years. The company clearly stands behind their profits, not their products. If you're looking for a reliable recovery aid or a company that values its customers, look elsewhere.
Bottom line: Worked for a few weeks, broke when I really needed it, and the company washed their hands of any responsibility. Buyer beware. read more