Sully's Auto IS the NUMERO UNO place to go for auto service and repairs! I looked up reviews for mechanics as I had some serious issues with my vehicle. Steve accommodated me to have my car looked at right away and diagnose the problem. I was tight on funds, but Steve and Lori helped me strategize how to rebudget my costs to make this repair work. I'm so glad they did because I would have put myself in a dangerous situation if I had procrastinated getting the repair done. Steve and Lori were extremely personable and easy to deal with from day one. However, I didn't expect the level of customer service that I received. It's few and far in between to find people who rise to this level of customer service. Steve takes pride in his work, completes repairs efficiently, and gives his customers an extremely fair price. Steve also called to make sure there were no issues after the repair was completed. I'm not sure I have ever met a mechanic who exceeded my expectations in this way-especially as a first time customer! I have been back several times and consistently receive exceptional service. I am estatic to know that I have found Steve and Lori whom I can fully trust with my car and trust the price of repairs that they do for me. Thank you so much Sully's for being THE first rate auto shop that I've been looking for!!! read more

If you need an honest....yes, I said HONEST...skilled, easy going but hard working and SUPER out-of-this world-ridiculously FAST mechanic that does what he says he's going to do and does it WELL??? Then Steve Sullivan is your man! We are from out of state and needed a mechanic that would evaluate the problem we were having with our minivan, then see if it could be fixed and then fix it without charging us an "arm and a leg", as the saying goes! We had a pretty good idea what was wrong so we were able to at least direct Steve in that general direction. It was an exhaust problem. He not only diagnosed the issue but FIXED it in just under an hour! My husband and I were completely blown away! My minivan is driving beautifully and is, once again, running QUIETLY! Thank you, Steve! Lori, who works in the front office, was also wonderful! She was able to give my husband and I a ride to a local donut shop where we waited while our van was being worked on. They are both very nice people! Easy to talk to and professional. The shop can be a little tricky to find at first. Steve is a busy guy! There are a lot of vehicles parked in front of the shop so it can be hard to see the garage. However, just look for the "Sully's Auto Care" sign and you'll know you're there! read more

I called Sully's because of the close proximity to my home and the stellar yelp reviews. My initial phone call was to make an appointment but Steve simply told me to bring it down when I was ready. It wasn't that he wasn't busy, it was Steve and Lori's excellent customer service and eagerness to grow the business that made the time for me. My free diagnostic check determined my problem. Steve put my Grand Cherokee up on the lift and showed me everything that was going on. I thought this was going to be an expensive fix but it turned out to be minor. He ordered my parts and was ready to complete the job the next day. Unfortunately, I needed my vehicle for a prior commitment so I declined. Steve then offered to drive me a half hour away to where I needed to be and to call him when I was done and he would pick me up. What?? I know have 4 brand new tires mounted and balanced, new rear breaks/rotors, and a alignment. All for the same price for 4 new tires at a big name shop that I had previously been quoted. Don't let this small garage fool you. Steve and Lori are doing big things and provide help and service in a big way. Good people that love what they do. Support your local business' folks. read more

Steve has been our mechanic for around 6 years now and my wife and I could not be happier that we found him. Over the years, we have run into some problems with our cars - as is to be expected - and Steve has always provided fast diagnoses and prompt service. In fact, I don't think we have ever had to wait more than a day or two for our cars to be back up and running. At one point, I had a new passenger side mirror that needed to be installed, along with a rattling underneath my car. I brought it in, Steve fixed both issues and did not charge me, despite my willingness to pay. Before doing any work, Steve always calls and talks to us about the specific service and cost. Hands down, he is the most honest mechanic you will ever meet and his knowledge and work ethic cannot be questioned. Furthermore, he has always treated us with the utmost respect and Lori - the office manager/business partner - is equally as wonderful. If we could give more than 5 stars, we would, as we are customers for life! If you read this review, save yourself the time of looking elsewhere and visit Steve. It will be one of the best decisions of your - and your car's - life! read more

My son was driving from New York to Providence when his car broke down near West Warwick. It was towed to a shop where we he learned his transmission needed to be replaced. The price they quoted seemed really high and having no knowledge of the area I turned to Yelp to check out shops with good reviews. That's how I found Sully's. I called Steve and he was able to have my son's car towed to his facility. I can't say enough about Steve as a person, a mechanic and business owner. He made himself available for my calls and if he wasn't able to come to the phone he called me back quickly. He not only replaced the transmission for a fair price, he was able to diagnose an electrical problem that no other mechanic could figure out. Everything you read about Steve on this site is true. He is an exceptional person and runs an exceptional facility. Steve went above and beyond, driving my son's car to Providence so he didn't have to travel back to his shop. Thank you, Steve, you are the best!! read more

Growing up my uncle taught me a lot about cars. So I tend to know when a shop is being fair or overpricing. I also know if they know what they are talking about too. As a woman, you get underestimated and at times feel intimidated going to get your car repaired. THIS IS NOT THE CASE HERE! I went in to get my girlfriends a/c fixed. He was able to diagnose the issue within 15 minutes W/O a charge! We can back the next day to get a new condenser. It was installed and ice cold under three hours. They charged a VERY FAIR PRICE. Most places would have charged double. I definitely recommend this place! If I lived in the same state, this would be my go to for car repairs. They are able to fix domestic and foreign cars (repaired foreign for us). I can not recommend this place enough. I was so happy with their customer service and repair services, I didn't even use the 10% off coupon on yelp!! They deserved the full payment! read more

I have my car serviced regularly at Sully's because it is by far the best experience I've had with a mechanic who not only is familiar with his customers but takes the time to explain (in detail) whatever work needs to be done and offers the best prices by far. Most mechanics I've come across don't care much for their customers and won't bother to have any type of rapport with them other than hurriedly telling you what the problem is and what they charge for it. Working hand-in-hand is Lori, who is his hard-working counterpart. They complement each other nicely. Lori will take you home while your car is being serviced and picks you up when the work is completed, all the while being friendly and courteous. Goes above and beyond the call of duty. I like her. I would find it difficult to believe any negative reviews regarding this business and I suggest fact checking before drawing any conclusions. read more

Finding a reliable place to get vehicle maintenance is certainly not an easy thing. Happened to come across Sully's Auto Care here on yelp. Contacted them after buying a new vehicle. Just a run through to make sure it wasn't a bad decision on my part. They told me to come on down right away to check it out which Steve did for me. After that initial visit I've been back multiple times and Steve and Lori are always more than accommodating. Always very informative about the work that was done, and the problem that caused it. Seeing as most places will just try and take as much money out of you as possible Steve is quite the opposite. Will tell you what needs to be done and not try and throw unneeded amounts of work your direction. So if you need any type of maintenance done on your vehicle I HIGHLY RECOMMEND Sully's Auto Care. Steve and Lori will always be pleasant and help you in any way possible. read more

I thought I was hearing a scraping noise when I was driving. I knew I had to get it checked out once it got louder than my already blasting radio. I took a chance by going to Sully's which is pretty close to my house. I could not be happier with my decision. The woman who answered the phone was helpful and instructed me to bring it by the shop so Steve could take it for a test drive. She warned that he already had several jobs to do and probably couldn't fix it that day. An hour later, I took my car in and Steve let me know within 5 minutes that I needed rear brakes. He said that I could leave it and he would call me with an estimate for repair. A few hours later Steve called me to tell me the truck was ready to be picked up. If you are having car issues, bring your car here for repair. People are friendly, knowledgable, accommodating and fair priced. read more

My daughters car wouldn't start. She is a student at JWU and I live in California. Had her FaceTime me and tell me what was happening with the car. Was pretty sure it was the starter, so I used yelp to get quotes. I googled what it should cost to fix the starter. Their quote was lower than what google said was the minimum price. Everyone else wouldn't give me a quote, they said to bring it in for an inspection. Had it towed To Sully's even though it was outside AAA towing distance from my daughters home. They said it would take1.5 hours. So she decided to stay and wait. They even offered to take her someplace so she can get a bite to eat . They finished in about 30 minutes for the original quoted price. Scary feeling for a young girl when she has car problems. But now there's a peace of mind knowing where to take the car if she has any problems. For dad too! read more

I can honestly say that I have never had an easier, more convenient experience getting a tune up for my car. I requested a quote early on a Sunday morning through Yelp and within 20 minutes I had a response from the owner. I asked him a couple of questions and he was always prompt to respond and made an appointment for me right through email. I dropped the car off the night before my appointment and left the key in the drop slot. Steve the owner said he would do the tune up and inspection but would call me if there was a problem before he started anything. He called me by noon telling me that my car was all set. The price he charged for a tune-up and inspection was extremely reasonable. For the record, this is my first Yelp review. Written reviews is something I almost never do but I felt in this case it was warranted. I highly recommend Sully's Auto Care read more

Sully's was recommended by a co-worker who gave me the referral,I made an appointment for repairs,Steve was great diogbosing issues and giving the best advice to do the repairs,This all seems like standard procedure right,Well it took me about 3 shops not willing to do the basics steve performed. Now this wasn't the end,I was having ride/schedule issues and Steve offered to drop me off and do whatever it takes to satisfy my needs.Lori, Was a superstar in my eyes,she makes all the pieces work flawlessly.I was pressed for time from my job and she saw to it being shorthanded at this pareticular ime to get me taking care of.I don't know where I would be without them,So If you're looking for great service from all aspects of the auto repair business,This is the place to go,Thank you again,Lori,Steve,and staff,so grateful for everything read more

I cannot say enough amazing things about Steven and the work he does. My check engine light came on and when I brought it in to the dealership, I was quoted about 3k and told I needed to fully replace my timing chain. I ended up emailing a few places for a quote, and Steve immediately wrote me back. After a few questions, he was able to tell me that the dealer was wrong and had me bring my car in. He fixed my car for a lot less, saving me time and money. I also took my car to him when my check engine light came on. Turns out I needed my computer swapped. AGAIN, Steve was able to do the work at a lot less than anyone else and I have had no issues since. He is a wonderful person operating an amazing business. He is affordable, helpful, and I would recommend him to anyone (and I do)! If you are having car troubles, this is the place! read more

I highly recommend Sully's!!! I originally took my 2006 Subaru Outback to the Subaru dealership. They said that my gasket had blown and gas was spewing everywhere and it would cost 3,500 dollars to repair. I decided I needed a second opinion. Sully's was able to get me right in. I learned that the owner, Steve, is trying to specialize in Subaru's. He told me that the information I received from the dealership was completely false. I actually just needed a new air filter and break pads and a few other things. He fixed everything on the spot for 500 dollars. That's 3,000 dollars less than the Subaru dealership!!! He even gave me a ride back to my car. At Sully's they take pride in giving quality service at affordable prices. They truly care about their customers and go above and beyond!! Go to Sully's!!! You won't be disappointed. read more

This is the one! Sully's is the honest, kind, knowledgeable, caring auto mechanic you hope to find. I was on I95 and my car was overheating--with 2 dogs and a kid on a 95 degree day. I got to Rhode Island without blowing up, and did my research on local mechanics. Steve Sullivan was the obvious choice! When I brought my car there, he was busy checking out a car someone was considering buying. He gave it a careful once over and his blessing. Then refused to accept a dime for his time. He fixed my car for a very reasonable price, and was nice and professional about it. Not everyone is fortunate enough to have a magnificent, ethical mechanic nearby. If you do live nearby, this is your amazing local hardworking reasonable and honest mechanic. Lucky you! Steven thanks for all you did for my lovely little toaster (Scion xB). read more

At my daughter's suggestion, I took my Subaru Forester to Sully's to fix non-working a/c. They are nothing less than AMAZING! Lori, who is part owner and bookkeeper welcomed me and collected my information, while Steve, part owner and mechanic looked under the hood. He showed me two places it was leaking and called to see if they could get the necessary parts today. I took it in at 9a and it was ready for pick up within hours. When it was time to back out, Bruce went out into the road to stop traffic so I could back out safely. They are 3 of the nicest people you could ever hope to meet. They are knowledgeable, professional, highly competent, considerate and accomodating beyond the call of duty! Honestly, they make car repair a pleasant experience and their pricing is very fair! I am now a customer for life. read more

I cannot express my gratitude to Steve and Laurie for fitting me in today. I only recently moved to Rhode Island and didn't have a local mechanic. So close to Christmas and extremely busy with other customers, when I called this morning in a panic because my back brakes were kaput, they found a way to somehow fit me in. I work in Rhode Island and go home to my family in Connecticut on weekends and was in tears thinking I wouldn't make it home for the holiday. Laurie and Steve found a way to fit me in and even came to my weekday apartment to pick me up, drive me to work and picked me up end of day to retrieve my fixed car! These people are the best! They bent over backwards to help me and got the work done at a very reasonable price. They now have my business for as long as I work here! read more

After searching for a real auto mechanic with outstanding diagnostic ability, customer service, and very fair pricing, Sully's is the real deal! Their numerous five star yelp ratings are certainly well deserved. From start to finish the outstanding above and beyond service delivered to the customer by Steve and his wife Lori is rarely given in business today. I echo all previous customer ratings especially when given the option to bring my vehicle in at my convenience, and being offered a ride home, then a ride back for pickup. This is unheard of today!!! Steve is a very conscientious and enthusiastic person who loves what he does. Kudos and much success to Steve and Lori in the future and for embarking on taking on a small business. They are proof The American Dream is alive and well!! read more

I was referred to Sully's by a friend when my car was overheating... Lori made me feel like an old friend from the moment we spoke on the phone. Steve not only diagnosed the overheating problem, but found a safety issue that could have ended very badly for my boys and I!!! Fixed within 2 days!!! Just yesterday my oldest son called me with something wrong with the car. I called Lori it sounded like my worst nightmare... the transmission. Lori spoke to Steve they called me back and drove to my house after they finished at the garage to see what was going on and didn't take a dime from me!!!! I can honestly say I have NEVER come across a garage or people who care so much about their customers!!!! Reliable, caring, reasonably price and quick!!!! Beyond recommend for anyone!!!!! read more