They recently contacted me asking me about the quality, the service and the value. Vinny, the store…read moremanager personally installed a new tailgate cover for my 2012 Dodge ram 2500 and it looks like brand new. They really care about their customers. That is so rare in this day and age when it's all about getting you in and out and getting the most money out of you. Let them know what you want and they will take care of you.

Very nice job on my car after a collision. Looked almost new again. Good communicating with each…read moreprocess and staff was very kind.

I went to have my brakes checked, and after waiting for about an hour, I asked the woman at the…read morefront how much longer it would take. I only asked because no one had told me how long the service would take, and I needed to pick up my children from school. I wanted to have an idea of what time I would get there so I could call the school if I was going to be late. She didn't say anything disrespectful to me, but her facial expression and the way she started speaking made me feel like she was bothered by me asking questions. I had also asked her what time it was because my phone had died. I wasn't trying to rush anyone or cause a problem; I was simply trying to plan accordingly. The interaction made me feel uncomfortable, especially since I was only asking for information that I had not been given.

Was in a 10 hour trip. Air started dropping on tire. My hotel was right across the street. Came in…read morewhen they opened at 7am the next morning. I was greeted by Melinda the manager who was pleasant. Junior the tech checked my tire found a leaking valve stem and replaced it. I was in and out in about 30 minutes. They didn't bash me over the head and tell me I needed a new tire. The bill was $10.17 and I would have easily paid $100 for the quick and speedy service to get back on the road. Thank you!

It was easy to make an appointment; John was able to answer all of our questions. They performed…read morereliable work at a fair price. They also did a complete inspection on our vehicle

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible

Exhaust went out in my husband's truck driving back home hours away and they were able to…read moreaccommodate and get it all fixed in less than 2 hours. Very professional and affordable would recommend coming here to anyone if you need work done.

Unfortunately, we can no longer recommend this garage and will no longer be using them ourselves…read more We paid $1700 a year ago to have a new ac system installed, and one year later the compressor failed. It was still under warranty, but they wanted another almost $900 for the labor to replace it. After I called and spoke with them, they lowered it to $760, but I still feel this is not something the customer should be responsible for. Their customer service is also lacking, as they literally laughed on the phone with me and told me this is how a business is run, and parts aren't made like they used to be. So they don't stand behind the parts they install and are willing to lose business over it.

I got a quote from another company for almost 1000$ for some damage on the underbody of my car. I…read moredecided to come here for a second opinion and I'm so glad that I did. They looked at everything for me and basically said all I needed was a simple fix that took 2 minutes and definitely didn't cost a ton of money. Super honest guys. Would 100% come back here again.

Took my bmw in for ac condenser, general tune-up and oil change. Absolutely great service with…read moreefficient turnaround time. Communicated the entire time. Price was more than reasonable. Thanks

Justin worked around my busy schedule and had my AC issue diagnosed in one visit and fixed when the…read morepart arrived two days later. Very good price, no extra charges.

Recently, my car was misfiring when driving, Justin was able to diagnose the problem quickly and my…read morecar was fixed within a few hours. Justin's services were honest and the rates were very reasonable.

Listen I'm in Ocala for a travel assignment, my car started to cut off for no apparent reasons, my…read morehusband found this shop online for me based on reviews, I dropped my car off and they diagnosed the problem and had my car back to me in two days, it hasn't driven this good in forever! If your looking for a shop that offers great service quick turn around and a shop whose not trying to empty your bank account then give them a call!

Recently told higher paid employees to take a pay cut to stay on, or leave. Well they left... Now…read morethey are advertising that they are hiring. Your work will be done by unskilled kids. Once they are experienced, they will be gone. Ocala auto does not want to pay for skilled employees. Not a reputable business. Very bad to basically fire paid skilled workers for less skilled newbies. Stay away if you really want quality work from skilled technicians.

Had to take our 2018 Nissan Frontier in for another Full Synthetic Oil Change after a year. Decided…read moreto have a few things done, which included Brake Fluid, Differential (front & rear) and Transfer Case. On the phone, the employee quoted me under $600 with a Transmission Fluid Flush, not including the extra oil; however, when I arrived and decided against the Transmission Fluid, they quoted a similar price. Realizing they didn't factor the Military Discount, they said they would input that. Initial they said it would take about 2-3 hours, but finished in 1.5 and that is with the inspection, which does concern me. Either way, I left and later reviewed the bill and noticed nowhere did it mention the Military Discount. After speaking with the employee again, he explained the system would not allow them to input it, so they just discounted the cost of the other services to make up for the difference. This indicates they could do better with their communication. As usual, they did recommend other services, which are in line with the manufacturer suggested maintenance, which I decided to do next time and didn't pressure me. During a previous visit, they suggested an engine air filter replacement on a K & N, which is washable and lasts the life of the vehicle, so that raised an eyebrow. It's funny how most businesses, including vehicle maintenance establishments tack on extra fees for Convenience?

A year and a half ago they replaced my steering boot and axle but screwed it up by installing the…read morewrong size. After losing transmission fluid and the car having to be towed, they finally installed the right part. The manager at that time apologized and said the next time I come in for an oil change, it will be on them. Fair enough. Except... This morning I went in for an oil change - crickets. No record. Plus they charge $6.90 for shop supplies and $2.43 for a "convenience fee". And they compute the taxes on all of the above. So the $59.99 oil change became $74.52. I call that deception, along with their forgotten promise.

While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud "pop" in…read moremy car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone "Ocala BMW" I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry" we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise

Very good customer service. The waiting area is very nice with many snacks, coffee, and…read morerefreshments. Sheik is my service advisor and he's very knowledgeable, kind, professional, and helpful. I recommend this BMW dealership. PFA of my 2023 Zandervort Blue G87 M2 in 6spd manual.