While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud "pop" in…read moremy car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone "Ocala BMW" I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry" we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise

Very good customer service. The waiting area is very nice with many snacks, coffee, and…read morerefreshments. Sheik is my service advisor and he's very knowledgeable, kind, professional, and helpful. I recommend this BMW dealership. PFA of my 2023 Zandervort Blue G87 M2 in 6spd manual.

"It was great working with Victor Betsayad. He listened to…read morewhat I wanted answered all my questions, very knowledgeable, patient and easy to talk too. From start to finish. "Highly recommend."

Since ive moved from Tarpon, I needed to get my car sefviced, so I found Gettel toyota, made an…read moreincredibly easy appointment and showed up. They were fast to get me in, and handled what needed to be done. I got 4 new tires, balanced and rotated, my oil changed . I was in 1;30 and out by 4pm, and my purple pony runs better today.

I actually may not buy from them but I so wanted to. Their response time via texting and phone is…read morephenomenal. Answered all of my questions from The start and ongoing. I've bought cars in NY, NJ, MA. Called dealers from all NE states & VA and Ohio. MOST PROFESSIONAL PLACE IS SULLIVAN. They sent me as video of the truck I was looking at. Can't say enough. Sorry they're not closer.

I'm a woman in a male dominated industry and I know a bit about cars, construction etc. I'm also…read moreno nonsense. Did my research and had been here the day prior to see the vehicle of interest. I was ready to buy. Walked in and was greeted to find out the sales person I had talked to the day prior, who I liked, had an issue and was not going to be working that day. The minute the new sales person opened his mouth I knew this was going to be a challenge. I told him that I was here to buy a certain car and pointed to it. I provided him with the bottom price the sales person the prior day had given me and said he would take a look. He disappeared for 20 mins cane back and then started the sales game with me including the "hun" sweet talk crap. I told him I expected no nonsense or haggling and wanted to get the transaction done and leave. I'm straight forward and what should've been a couple hours turned into 7 hours without providing lunch. They kept adding to the price of the car playing the sales game. After leaving, I find out they were supposed to get the luxury floor mats that were in the car and they traded out them and gave me the cheap ones etc. Finally the torture was over and I left! I was over it and tired of being treated like a stupid weak female by a team that had obvious East coast, old school sales tactics. Seems to be a thing here. With the purchase I received the first oil change free. Even though my gut told me not to go back I thought to myself... "Well maybe the service staff is different". My service writer was awful and immediately sat me down and wanted to charge me for an alignment when they hadn't even looked at the car, it was still sitting in front of us. I asked him why he thought it needed an alignment and he said "Well it's a good idea to keep it in good alignment." Oh geez... give me a break they hadn't even put it on the rack. To shorten this story I will just say he didn't just want to do a "free" oil change and ket me leave. I did finally leave with just the oil change, they washed the car but didn't dry it so there was spots all over it. The sales department sends me emails continually telling me that the car has decreased in value by about $20K but they will give me a great trade in value to upgrade to a new car even though this one is only just under 2 years old. Nope not going back!

Needed a tire and was priced at over $700. Exactly same tire at Discount Tire $420 out the door…read more Not rocket science on who put the tire on my new palisade hybrid.

They changed the oil in my mom's car pretty quickly overall when I took it here the other day. The…read morewait was less than an hour. I received very professional service from Nelson, nice guy who honored the oil change coupon emailed to us just as advertised. I mentioned the tires were low on air and they took care of that too. Waiting are is nice with coffee, cold bottles of water, snacks, and a small cafe for things like cookies. Places to sit and watch tv, or bring in your computer to get work done while waiting. Main complaint are the annoying sales reps here who pester you with pitches for refinancing, replacing your car with a new model, and the windshield replacement glass scam they hit you with as soon as you pull up. Yo, I'm from New York and wasn't born yesterday. All I want is an oil change not a new car!

Have purchased three vehicles at Martin since moving to Ocala in 2018. Excellent buys at very…read morereasonable prices. None have had any issues other than normal maintenance. If you're looking for really good cars at a very fair price, go to Martins. For service - you won't find anything even close to Marin's when it comes to quality and reliability at a reasonable price. I have dealt with them for all service issues for 8 years. I have never been disappointed - never. Wilson is as honest and fair as anyone you will ever find. He and his employees truly care about their customers. Terry C.

Absolutely fantastic service at Martin's! They are timely, accurate & friendly center!read more

I drove over 90 minutes from Palm Coast to have my 2020 G70 serviced at a dedicated Genesis…read moredealership rather than the Hyundai dealers I've been using. Wow! I am so glad I did. First of all, the facility is absolutely gorgeous and exudes luxury. The staff is knowledgeable and welcoming and treats you like a valued customer. The waiting area and restrooms are comfortable and upscale. The service? Impeccable. I needed a recall handled. The Hyundai dealer said they would need my car for the full day and no loaners were available. At Jenkins Genesis, the service was completed in an hour and after another 15 minutes my car was hand washed, dried and ready to go. The drive was well worth it and I will make this my dealer of choice from now on.

Their service department is excellent! Always top notch maintenance and welcoming. A 10 on a 10…read morescale.

Enjoyed my recent car-buying experience at Porsche of Ocala. Salesman Robert Cousin was a pleasure…read moreto do business with. In my opinion, the sales staff is straightforward and honest. Got the car I wanted at a good price. The negotiation was open and friendly. I recommend this business.

terrible service and misrepresentation when car was sold The…read moredealer made many misrepresentations, one of which was a loaner car will be provided during service and they claim that the service was quick where it's just the opposite you cannot reach the service advisor. Everything is with texts and no phone contact or updating.

About four years ago, bought a 2007 Focus here. Two years later, bought a 2012 Scion. Still using…read morethem on a regular basis. Both have been excellent cars, with no unpleasant surprises. Honest, helpful, and professional. When I need another car, I'll be going back to Goebel's.

Very nice job on my car after a collision. Looked almost new again. Good communicating with each…read moreprocess and staff was very kind.

They recently contacted me asking me about the quality, the service and the value. Vinny, the store…read moremanager personally installed a new tailgate cover for my 2012 Dodge ram 2500 and it looks like brand new. They really care about their customers. That is so rare in this day and age when it's all about getting you in and out and getting the most money out of you. Let them know what you want and they will take care of you.