1 star becuase you can't give 0. While the Service Staff at this location may seem nice and respectful when they want your money, the exact opposite is true after they have it. Earlier this morning, I overheard the most disgusting conversation inside the service desk check-in area. There was a gentleman asking for the name of a customer, to which he recieved the answer: " Hey, does anyone know what Ree-Rees name is? ". everyone started laughing and some of the employees started mocking the way the lady talked and started talking about how the car "smelled like shit". One employee specifically stood out to me though, the young man who asked for the customers name in the first place, he was clearly not amused and when he saw me out of the corner of his eye he acknowledged my presence, shook his head in disappointment and opened the door for me out my way out. It just so happens that the woman the service staff was talking about has bought multiple After hearing this bizarre interaction I went to the waiting room and struck up a conversation with the customer myself. It just so happens that this woman has multiple vehicles, the one she brought in today was bought at this location and she was proud to say that she gets all her service done here. Not to mention she recently had a stress induced stroke and has a mentally challenged child. I highly recommended she take her business elsewhere from now on as will I. the Service Manager at this location should be embarrassed, I can see why this overpriced dealership has 3.1 stars. ABSOLUTELY DISGUSTING. read more

I bought 2025 GMC terrain awd black I had computer problem brought back had a rent a car 3 day's and went back get my vehicle back now I paid cash 36500 now haveing problem with wiper blades do not work the right way and my MapQuest goes up and down non stop I was coned in to buy problem on top of problem the part that is needed is going to be 2 flipping weeks don't use this dealership read more

Always Clean not to mention that the personnel are always smiling and trying to help the customer. My vehicle was purchased at Eagle and has been serviced since. The service has always been gone thru with me by bMr. SCOTT kELLEY, He take a personal hand to see it is done right and if something else should be done at the same time. I will go no place else for my service needs. read more

I intended Buick saw GMC terrain black elevation I paid high price the owner and son are great people

AWESOME experience here with these people! They paid for our lunch to go have whatever we liked, while we waited for our vehicle we had just purchased, to be detailed! Was very attentive to any needs or questions we had! Super simple process and they make it a breeze while handling everything for you! I give them 10 stars!! Exceeded my expectations fully! A special thanks to Robbie Vines, the finance director who made it all happen and also a huge thanks to Lonnie Lyons who made sure we had everything we needed! We will definitely continue to do future business here with Eagle Buick GMC! read more

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I recently had the need to sell my daughters car due to her passing away. I first went on Kelly Blue Book who gave me a cash offer, shortly after Linda Stroman from Eagle Buick texted me and set up an appointment to bring the car in for an appraisal. On Friday I met with JP, the Sales Manager. He promptly came out to the car and took a look at it. JP knowing my situation was caring and compassionate. He gave me an offer that was more than generous. I was handed over to Robert Haas who handled all the paperwork, another wonderful, compassionate human being. He handled my deal professionally and compassionately (sorry I have used that word so many times, but they were.) Everyone I met there were wonderful. Thank you, Eagle Buick GMC, an experience I will never forget. Ed Byreiter read more

I responded to an online ad featuring a used car offered by Eagle Buick. I immediately was barraged with canned emails, 3-4 per day, none answering my questions about the vehicle. After several days of these continuing and often repititious emails, I asked to be removed from their mailing list. The emails continued even after talking to a phone receptionist. Thought I was finally done with Eagle, but today received another general email. DO NOT GIVE THIS COMPANY ANY PERSONAL INFORMATION. They will inundate you with canned emails. read more

From 1st contact to delivery this dealership was the best I ever had. Russ contacted me with info on the car I was interested in. For one of the owners to say hello means everything to me. Gordon in sales went above and beyond to make this happen. And Randy in finance was like a long time friend. I don't plan on buying another car for a long time but if I did the hour drive is worth it. read more

Started with an internet contact, moved to a phone call with a sales person, moved to a visit and then a call back to the sales person the next day to close the deal. The process was great..........the internet contact, the sales person, the general manager were all professional and friendly. No stereotype "used car salesmen" experience. I have already recommended Eagle Buick GMC to others. read more

This place is outlandishly & laughably expensive. They quoted me $13,000 to fix my car (which needed a rear axle). I literally bursted out laughing on the phone with them, thinking it was a joke and, no she was serious. I told her I bough the car for $5,000 I'm not spending that kind of money to get it fixed. I ended up negotiating a lower price which was nice of them, (hence the 2 stars instead of 1) but it was still outrageously expensive, costing me nearly $5,000! The ONLY reason why I took my car here was because I take incredibly good care of my cars, I love them and collect them and literally spare no expense to keep them perfectly maintained and in museum quality however, I did not want to drive my car with a broken axle to Tampa to my normal mechanic (a SAAB Specialist) and I thought this dealership with a similar Buick model would provide the best service. Also, I brought my car there after a fresh detail and it came to me completely filthy and filled with pine needles and a dead battery which they warned me to bring a new battery to pick up the car or I could buy a $300 battery from them. They are a complete waste of my hard earned money. I'll never be fooled by this place again, they are a joke. I wish I read their reviews before taking my beloved car to this place. read more

all across the transaction was fraud and dishonesty in the sales department, finance department, and management. blatant lies about the price for used vehicle ,where the used vehicle came fromand about the dealership history. I am a single elder woman, and I was taken advantage of by this dealership in every department. all the while they are smiling and reassuring me that they are treating me right. Could not be further from the truth! Please don't go there if you don't know much about vehicles or are gullible to being treated nice and then a Jekkel n Hyde evil person shows their face if you don't do exactly what they want you to do. Owned by a woman, but the management is owning her and ruining her late husbands good reputation. The men that work there are polished crooks in a good old boy Christian kind of way. if you go there, don't believe a word they say unless it's in writing and you understand the fine print and will take the time to read it. read more

I came to eagle Buick gmc to find a good to start my hot shot business . Sales associate Gordon and sales manager jp did the best to their ability to make the numbers make sense for me. At first they seemed a little pushy but honestly they was just trying to help me out. Maybe next time will be able to do a deal.they have some pretty good deals for trucks . Thanks guys . read more

I spent a good two weeks car-shopping in the Tampa area, and it was definitely worth the trip up to Homosassa Springs to Eagle Buick. Having lived outside the US for two decades, I was overwhelmed by sticker shock and frustrated with my search for a solid car at the right price. The team members I dealt with at Eagle Buick GMC were lovely and I appreciated the no-BS, no-games, no-nonsense approach. I also feel that the pricing and selection was better than other Buick dealers I visited. Thanks to Lonnie, Gene, Gordon and Robby who showed me genuine southern hospitality and excellent customer service. As well as the follow up from the lovey gal who made sure I was familiar with the Buick App today. I would highly recommend this dealership and feel extremely comfortable with my choice of the Buick Envision ST. Heed the Consumer Reports ratings on this mid-size SUV and ignore the others who think that it's not luxurious enough. More importantly, it's RELIABLE, and I will be dealing with a solid, extremely well-run dealership. read more

Excellant service Dept Fast service Quickly got an appt Parts were reasonably priced 200.00 less than Phillips Buick in Fruitland Park Definately will use again read more

This is the second time I've gone to Eagle Buick GMC to do business and I will go again. They are attentive, fair, professional, and are honest. Thank you to the staff who greeted and helped me today especially Gordon Rowland Sales & Leasing. read more

Truly disappointing experience. The dealership needs to promise what they say when you get the original loan. Waiting on gift cards now for over seven weeks Got charge $1600 for gap insurance when the finance guy said it would be a couple hundred dollars. Shady shady shady read more

What an awesome experience! The dealership is a breath of fresh air and is always so helpful. I have purchased multiple vehicles from them and used their service department as well. If you want great service from a local business that gives back to their community, shop at Eagle Buick GMC. read more

My wife and I decided to sell a used vehicle to a car dealer to better afford other things. After several other dealers, this one gave us the highest price. Our contact was Terry E. He made the transaction as pain free as possible. Within a half hour we were through. He is a good representative of this company. Thank you David & Robin read more

I am in the process of selling my used car, a mini Cooper... This dealership gave me an offer over the Internet. When I got there, they inspected the car drove the car said they were going to contact a couple of wholesalers and get back to me at 4 o'clock later that day, so I had an appointment with them at 11 spent over 2 1/2 hours with them and then was waiting till four to get their firm bid price. They never gave it to me., so I contacted the first sales person via email and have never heard back from her. I contacted the salesman that was helping me via text and left messages at the office. He contacted me back apologized said it was all his fault, so I asked him well what is the price? And when can I come pick up a check and then I never heard back from him. And when can I come pick up a check and then I never heard back from him.The owner of the company sends a standard email out to everybody that comes into their show room to see if they were satisfied, I explained all of this to him in a very long email, telling him how dissatisfied I was, and how unprofessional everybody was and I won't bother going through all the horrible details. He has never gotten back to me either. It is now been three days I would not sell this person. My car will buy a car from them or take my car there for service or even talk to them at this point I don't think because they are the poorest dealership I've ever been to in my life and I'm 63 years old. How dare they waste my time bait and switch, and then don't even reply back when they're contacted... What poor business practices, please stay away from them they are not honorable.how dare they waste my time bait and switch, and then don't even reply back when they're contacted... What poor business practices please stay away from them they are not honorable.Sincerely, Mark. read more

Gordon did a great sell had the paperwork completed when I got there great buy on my Acadia got a good trade in very happy I will go back

I drove 1.5 hours today to meet with Linda to view a transit van that was advertised on auto trader. After the test drive I was informed that the price was actually $2000 more than what was advertised. Their reasoning was most people have a trade in worth at least $2000. In challenging the manager, Russ he sheepishly admitted that it's the only way they can get people in the door and "every dealer does it". I doubt that is true. I wouldn't trust this dealer! read more

I just wanted to take a moment to share my positive experience. Yesterday was my first actual visit to the Sevice Department for my initial oil change, I was so very impressed with the entire staff. Upon walking up to the Service Deparment I was greated with a good morning and a big smile, as I entered the building there were two clients in front of me but the staff quickly greeted me with a smile and assured me that someone would be right with me. Then an employee asked my name and told me the Scott would be assisting me today . He was most professional and made sure to introduce me to Kim who would be driving me back to my office. She was so kind and upbeat as the entire staff was. You just don't see this level of service every day. The service was prompt and most professional. Kim even went out of her way to pick me up in her personal vehicle at 4pm to get me back to my car. She was so very nice. Keep up the Great Work! Cathy read more

linda and dan told me van was $34000. when i got there they couldn't even find it. then they said they would call me. they never did. finance guy told me they were embarrassed and that the van was actually $44,000 and figured if they ignored me i would go away. guess what!!!! read more

Shields and Reggie are awesome! Awesome customer service!!! If you are looking for a vehicle, I highly recommend these two guys!

I was quoted over $1100 to replace the rear air bag suspension with coil springs on our 2006 GMC Envoy Denali. The estimate called for 5 hours of labor at $120 per hour. I did the repair myself in 1 hour (one) and 15 minutes. I have never done this repair before. There was a grand total of 2 (two) bolts that had to be removed! I have told quite a few people about this dealership trying to gouge us for this repair and I will continue to recommend people stay away from Eagle GMC. I do have a well equipped home shop (with a lift), but I saw many posts on the Trailblazer / Envoy forum (trailvoy) where many others have replaced a failed air bag suspension with coil springs in under 2 hours. read more

My experience at this location has been exceptional. I found a Nissan Xterra Pro-4X online all the way on the other side of Florida. All negotiating done by phone. We made the trip and arrived to find a vehicle exactly as described and all paperwork prepared as discussed . Absolutely no bate and switch , no surprise add ons . The few minor issues with the truck were quickly resolved to our absolute satisfaction. They go above and beyond to make sure your satisfied.The salesman and GM were great. I highly recommend this dealer for honest and hassle free car buying. read more

I purchased a 2018 Camaro SS for 45k from them nearly five months ago. My son and I drove from Atlanta, GA to make this purchase. I also purchased an extended warranty. The salesman Nick B was great, however the finance manager Robert Ernstes turned out to be a complete "#$$" 'll tell you more later. I could not believe that it took them 4 months to finally get my title and Georgia tag. They had to pay over $400 in penalties to get my tags. This was after numerous calls to them with runaround excuses they never call you back. It wasn't until I spoke with Jim Martin one the managers that I was able to get expedited results. Back to Robert. He accused me of not being a man of my word because he was P.O. that I wanted to cancel my warranty. Now mind you I drove over 500 miles one way and purchased the vehicle at I'm sure was COVID-19 up charge prices. I did not dicker around on the price. The only agreement I had with Bob was that I would allow them to do in-house financing because I had already been pre-approved from my local bank and this would streamline the process, however with the understanding that I was going to refinance the loan as soon as I returned to Atlanta which I did at a rate they could not match. It took them 4 months to refund my warranty money and only again with the help of Jim Martin. I will not purchase another vehicle from this dealership in the future.!!!!!!!!!!!!!!!! read more

My car was totalled, I had very little money, and not the best Credit. The guys at Eagle Buick worked tirelessly to get me financed. I am happy to report that I am the proud owner of a 2013 Ford Fusion. Mint Condition less then 34k miles. read more

While visiting Florida, my husband and I found a deal that led us to this dealership. We purchased a beautiful used BMW that needed a little service prior to heading home. The salesman, Nick worked diligently with his team and other departments to ensure that the service was completed to our specifications - at a reputable BMW dealership. Everyone at Eagle Buick is friendly and professional, plus the service cannot be beat. We will definitely purchase vehicles from them again. read more

I purchased a 2007 for mustang, trade it in month later found out had no catalyst converter which is against law talk to one of manager he told me its Monday and he did not want to hear any bull shit , even though it was Saturday not happy read more

For buying a car, this place was great. They were friendly, knowledgeable, respectful, and not pushy. I got to dictate what I wanted to look at and wasn't pushed into anything else. The financing department was also knowledgeable and helpful. By far the best car buying experience I've ever had, and would definitely come back. read more

Pretty much a rip off and I would avoid this place like the plague. I was given an estimate of $129 to change the oil in my gmc diesel. When it's done- it's suddenly $259. I raised hell at which time they explained it was a "communication error" on my part and offered to lower it to $189. In a hurry/ I just paid it and went on with my life. The entire experience was shady and I assure you I don't have a problem with communication when discussing expenses on my vehicle prior to authorizing them. Ripped off read more

I purchased a car for my husband from this dealership and the experience went down hill from there. They added several thousand to my car loan in disclosed and undisclosed fees. A 7k loan ballooned to nearly 17k. It took three months and several trips to the dealer to correct the loan. I did not even get a 'sorry.' Go somewhere else; go to a dealer with integrity read more

Wonderful experience purchasing my Yukon! The entire team was fast and efficient and helped me find the perfect car! I am grateful for all of them! The financing department, the sales team, and everyone in between was thorough and detailed. I highly recommend doing business with them! read more

Better than average new-car buying experience right up until they slapped a $500 "documentation" charge on the actual invoice. This was over and above the customary "tax and title" amount that one expects to pay, and after signing over the title to my old car. Most who are financing the vehicle and eager to finish the transaction I'm sure just let it slide. read more

My mom just purchased a 2014 Honda CRV from Marc Esser at Eagle. She is ecstatic! He even found her one with factory warranty. Everyone bent over backwards and we love this dealership! Last year I bought a BOAT from them and can't wait to take it out scalloping! Thanks for everything! read more

I was communicating with a salesman at this dealership about a purchase for a 2007 Chevrolet Avalanche LTZ. We agreed on the price and had everything narrowed down to me pretty much coming to pick the vehicle up considering my bank approved the loan at an impressive APR%. I guess once the dealership saw that they were not going to be able to scam me through the financing #'s, The salesman texts me the next morning and tells me that someone bought the truck. My bank already informed me that the dealership activated my Auto Finance loan with them. I would not suggest you waste your time on this place. I am very disappointed and feel really let down. read more

Brought in our deceased uncles 2016 to trade in. Met with Mark, the salesperson who gave us the book value price and my husband signed that receipt. Mark, did not include or mention that there was a warranty still on the car. I received a notice from CNA National that there was a refund of $1524.00 on the balance of the warranty to contact Eagle Buick finance dept. I spoke with, Kay, and she told me that when my husband took the courtesy ride home he signed a paper that stated he waived any warranties on the car. Very expensive ride home and such a sneaky way to do business. read more

Like everyone, we always dread the car buying experience. Obnoxious, relentless sales people, the the "well let's meet the sales manager routine, then the finance manager trying to up sell. Then spend 4 to 5 hours at the dealership. Sucks. Not at Eagle! From seeing the truck on the lot, to meeting Mark Melleti, our sales rep, it was a low key, no pressure and relaxed experience. His persona and straight forward handling of this transaction contributed greatly to our decision to purchase the truck here at Eagle. You can tell Immediately that it is a family owned and operated business by the demeanor of their employees. Everyone I met with there was friendly and went out of there way to assist us. Mark handled our entire transaction and negotiations from start to finish. The finance manager was extremely easy to work with and very quick and efficient. Mark delivered our truck spotless, clean, and full of fuel. He ordered a second key remote for us gratis. Done! Then we had a couple of small items needing attention directly after taking the truck. The service department jumped right the issues, made the minor repairs, and sent us on our way. Now keep in mind this was a used vehicle and once it was ours they had no responsibility to repair. But this dealership took care of the items. You don't find that kind of service there days especially from "corporate chain dealerships". We will buy again from Eagle. They set the bar for what a dealership should be. A pleasant and fair experience! Thank you! read more

This complaint is coming from my mama: she purchased a 2009 Chrysler 300 from Randy Lee. She visited soon after the purchase of her car to get the fender on her car repaired. Randy Lee promised her that he would make arrangements to come to ocala to repair this in her driveway..( someone got amnesia) then she had to get her key remote re-programmed. She sat there all day just to be told in the end that they couldn't do it again. Broken promises by Randy. Mom is still waiting on a check from this company that was promised to her so my mom can have sears automotive replace the sensor in her car..I guess I need to call on her behalf to light a fire under someone's butt. Apparently from the previous messages someone at this business has NO ethics. Beware is right! read more