If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Dr Musa is an excellent physician. She is very personable and also knowledgeable about medicine…read more She takes the time to listen and discuss your concerns. She's very thorough and follows up with test results. She was with a different group and I followed her to her current location.

I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

Top rated ob-gyn! There is a reason why she is voted "Best…read moreof Indy". The office staff is professional, the facility at St. Vincent Women's Center is lovely and clean. The scheduling system is easy to use. And the communication between the Breast Center and the physician's office is great. I had my routine annual mammogram and physical, the mammogram results were with Dr. Hirsch within a day. It's great not to have to wait for results. And mist importantly, Dr. Hirsch has a great bedside manner. I have never waited long in the exam room, and she is engaging. She's clearly very intelligent but in the most friendly manner. She is thorough and careful. I feel like I get great care and I never feel like she's rushing, even though I am aware that her practice is quite busy.

First off I will start with the positive. Dr.Thomas is very intelligent person. She is proficient…read morein interpretation of lab results and formulation of plans of care. However, when it comes to education of her patient and operation of her office, she comes off very abrasive and condescending. Rather than attempting to have a conversation about the treatment she is prescribing, she gives you "generalized" papers that appears as though they were just copied from a book. The patient is pressed quickly for payment and feels rushed out of the office. Voicemails (questions) and online questions go unanswered. It makes the patient feel unvalued and unimportant. I have never seen any office staff or other patients in the office while I am there. Seems very odd. She has had conversations with her vendors/computer providers with me in her office. She was very pushy to the point of being extremely rude, not to mention a waste of my time. While I value her expertise in her field, I cannot continue to go to her. She doesn't know how to run a medical practice, which is sad, given her obvious knowledge of her subject matter.

Shiela Thomas is amazing and cares. she has went above and beyond for me and my hormones lol. I…read morecould t ask for a better medical specialist to work with.

I was followed by Anna Edwards, MD, a family practitioner with Community Health Network, for a…read moreperiod of about three years until her subsequent marriage and birth of another child led to her leaving the practice to focus on parenting for a bit. I've decided to edit my review because, upon reflection, I realized that my review of her as a physician was being tainted by my concerns about the overall practice. While she certainly had an influence of practice standards, ultimately some of my negative experiences occurred as she was transitioning out. Thus, she's not really to blame. Truthfully, I loved working with Dr. Edwards. She was my second physician with the practice and I immediately felt a click with her as we shared similar personalities. She also tapped quickly into my resistance to seeking help and worked hard to build trust. I became a "priority" for her and she made it well known that if I called I was to get through and to get scheduled. There's no question that she went above and beyond with me on several occasions, though I've never been one to go to the doctor on an incredibly regular basis. She made note once of probably trusting my own opinions about my care, I liked that she was also confident enough to challenge me when necessary. By the time we did actually have a semi-emergency once, I trusted her enough to follow-up on a urology referral for which I was truly hesitant. It's difficult to get my trust and Dr. Edwards truly had it. I believed she cared and trusted her opinion. As a result, I did more follow-up and grew to feel like my follow-up care was important. It was toward the end that I struggled, moreso with the practice than actually with her. During one time when she was out, I ended up seeing another physician in the practice with whom I just plain didn't click at all. My guess is that this was around the time Dr. Edwards decided to leave, because not long after I received a letter informing me she was leaving the practice and that they didn't have anyone else to follow me. Negligently (and I complained), they referred me to four possibilities - 3 in Hamilton County and one pediatrician. I live in Lawrence and am 50. So, while I had issues with the actual practice I really valued the positive physician/patient relationship I had with Dr. Edwards. I ultimately ended up leaving Community Health Network due to the poor referrals and lack of follow-up, but I think Dr. Edward's influence helped me determine the next appropriate setting and made me better informed to find the right physician for me with whom I continue to be seen.

The family care center next to the bowling alley is where I was seeing Dr. Bledsoe for almost a…read moreyear. Her staff wasn't very quick at answering questions and almost every month I had a problem getting my prescription filled because they forgot to call it in. Dr. Bledsoe was recommended to me because "she really takes her time to get to know you and wants to help you get better." That was from my male roommate. My boyfriend and I started seeing her around the same time and he had great reviews about her too. I had nothing but trouble (because I'm a female?) from her and her office. In the last month, she stopped my anti-depressants without calling me to tell me or ask me to come into the office. I've found another doctor.

I was with another doctor for 6 months with abdominal pain, nothing done. I switched to Riverview…read moreMedical Group with Dr. Bledsoe, Dr. Walker and Dr. Smith. The wheels were put in motion for me to be referred to specialists and a diagnosis was made. Thanks to this group. They don't sit around. They work hard and it shows in the excellence of this medical group.

we came here to see Dr Wohler for my wife this time. The Bloomington office closed and my wife…read moreneeded the specialized care. Dr Wohler is also my orthopedic surgeon as an amputee. I would highly recommend the doctor as well as the orthopedics practice.

My Doctor and his staff were very good and helpful. They recommended physical therapy at their…read moreForte Physical Therapy center in Greenwood. My first appointment was $549 for therapy only. Obviously, this is very expensive for a 30 minute physical therapy session. I would check what your cost will be before you go in as my insurance paid very little of it.