I was in a serious car crash and the ambulance brought me here to their Level One Trauma Unit. I…read moresurvived and was put back together with many screws and plates in multiple places by the amazing doctors here at the Eskenazi Trauma Center. They continued to follow up with me every day, stopping by my room to check on and monitor my progress. Everyone has been more than helpful. All of the nurses and physical therapy support staff are very fine professionals. I was pleasantly surprised by the high level of care I received throughout my stay. I was repeatedly surprised by the outpouring of professional care in helping me get back on my feet. Everyone granted all of my requests and many staff members and nurses went beyond normal expectations and exceeded my expectations by far. I can honestly recommend the Level One Trauma Center at Eskenazi Hospital. The following RNs deserve extra recognition: Abby, Ann, Madyson, Annika, Dillion, Melissa, Hannah, Michele and Russ. I would also like to recognize the physical therapy staff and specifically Faith. Regina from Care Tech was a joy and a breath of fresh air. There is one major area of improvement this hospital needs to address. The internet and cell phone communication here is horrible. Patients should be able to keep in touch with their loved ones easily. On the eighth floor, it was a daily challenge to send texts, place phone calls and use the free guest internet.

Everyone could be a lot nicer to everyone. Not everyone comes to get pills or pain meds. If you…read morehave surgery and a finger leg or foot gets cut off don't you think you will need something for the pain except for Tylenol. Especially if it's not a prescription. So I would say go to a better hospital!!! And another thing don't keep patient's waiting for hours and not do anything for them!

This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

I'm surprised that I've never reviewed my experiences at the IU Health Ostomy Clinic located inside…read moreMethodist Hospital. However, I'm righting that wrong now. The IU Health Ostomy Clinic is in the basement in an area between the Professional Building and Methodist Hospital. It shares space with the Methodist Wound Center (it's at the opposite end on a separate wing), though their missions are definitely different. An ostomy technically qualifies as a wound, though it's certainly not a wound you'll be getting rid of in the traditional ways a wound care center would treat you. There are several different types of ostomies: An ileostomy creates an opening from the small intestine to the abdominal wall. A colostomy connects the large intestine to the abdominal wall. A urostomy creates an opening, called a stoma, for urine to leave the body. I believe there's also a vesicostomy, though I don't think they're done much anymore. I began seeing the IU Health Ostomy Clinic following my late 2022, 2023 battle with bladder cancer. While I won (I mean, hey. I survived.), I lost my bladder in the process. So, if you ever see me at a Yelp event and wonder why it looks like I have a ginormous mole on my abdomen, it's much more likely I don't have that mole but I do have an ostomy pouch that needs attention. I first met with the clinic during my cancer hospitalization. They met with me shortly after surgery to assist with care of my new ostomy, my stoma, and to train me in caring for it. I saw them daily and we began experimenting with supplies. After discharge, I recovered for 2-3 weeks at home and then began seeing them weekly as we ensured my body healed like it should. The nurses inpatient were amazing - there are nurses who specialize in this type of care. It's great because so many people, including nurses, are skittish about ostomies (They're honestly not that bad. You get used to it.). I'd heard great things about May, sort of considered the IU Health Ostomy icon. I called her not long after I got home because I was really struggling and didn't have a lot of support. She de-escalated me mentally and brainstormed ideas to get me through until my appointment. Those ideas worked. The clinic is comprised of a nurse practitioner who also is certified in wound care and ostomy care. Bethany is awesome and very involved. She even jumped in when I started having billing issues specific to her. The rest of the small team is comprised of nurses. The clinic is really designed to help heal the body, heal the emotions, and help you figure out, at least initially, what supplies are best for you. They help you get hooked up with a supplier - you will need ostomy supplies as long as you have the ostomy. Depending on the situation, some ostomies can be reversed - I actually had a different one from ages 8-18 before it was reversed. Bladder cancer brought it back. I think the big benefit I found was just the normalizing of it. The body is very different after an ostomy. Bladder cancer changes things. The ostomy changes things. Having this central person who helps provide care and remind you your body is still worthy of care and love is profoundly impactful. Once you sort of complete the appointments and get stable, they recommend annual appointments/check-ups. IU Health also has a bi-monthly support group that is free (and you don't have to be an IU Health patient). While I've had my issues with IU Health, the Ostomy Clinic has never disappointed me. The billing issues were a pain, but they got figured out and were corrected. Every person I've dealt with here has been exceptional in both care and compassion. One of the things we say in the ostomy world is "Ostomies are Lifesavers!" That's really lived out here and this team is great at reminding you that you can still have a high quality life even as your body has changed and you'll likely be dealing with this ostomy and supplies moving forward. In my case this time, the bladder was removed and so there won't be any reversing of the ostomy. It's with me for life now. So, I'm grateful I've had this time alongside me to help with the emotional and physical aspects of healing.

I took my mother in for surgery this morning and first went into the Emergency Room entrance by…read moremistake. There we encountered a security guard with a dry demeanor and little-to-no people skills. He checked my mother's purse thoroughly as if he worked for the TSA when he's really only supposed to be checking for weapons. In contrast, all of the staff on the Main Hospital side were very kind and accommodating. From the woman at the Information Desk to the custodial and food service workers that we passed on our way while looking for the Palm Tree Elevators, everyone wore a smile and were eager to help. Once we got to the 2nd floor to check in for surgery, those staff members were also very jovial and helpful. Deanna and Donna got my mother registered and took down her emergency contact info before explaining the process for preparation and discharge to us. Once we were escorted back to her room, Nurse Jill sprung into action making my mother comfortable. She told us that she "likes taking care of people." We truly love to hear that! Now I'm just waiting until she gets out of surgery. God, please guide the hands of the doctors and nurses working on my mother today! Amen!

My daughter was referred here by St. Vincent's ER for evaluation of a concussion she got while…read moreplaying rugby. There were a series of questions and tests administered to determine what her status was. We were given a sheet explaining what to expect with a concussion, as she was diagnosed 'Severely Concussed'. An exam summary with restrictions was provided for school. She's been progressing well and has weekly check ups to reevaluate her condition before she can return to full school or sports activities.

I had the absolutely the BEST Treatment Ever They treated me…read moreand others there with me today . As Kings and Queens TOPNOTCH

I arrived unsure of what was wrong, but in intense pain that felt like something inside me was…read moretearing apart. Despite visibly suffering--sweating and on my knees in the waiting room--the level of attention and care I received was unacceptable. There was no urgency, no proper evaluation, and no indication that I was going to be treated. I was forced to advocate for myself and request an ambulance to be taken to Community North. That decision likely saved my life. Upon arrival, Community North acted immediately and quickly diagnosed a kidney stone. The contrast in care was undeniable. Community North wasted no time identifying the issue and providing treatment. Based on my experience, I strongly advise others to avoid St. Vincent unless it is the absolute last option available.

I visited for a specialist appointment. The hospital had ample parking and easy signage to find my…read moreappointment area. I was able to inquire with the registration area which also clarified my directions. The halls were brightly lighted and had soothing photos on the walls. The office was pleasant and the staff seemed friendly and helpful. I didn't have to wait long and I found the Dr to be helpful and engaging. She answered all my questions and did a thorough check up. I will be going back there for testing so may have other aspects to consider in that area, but the office visit was helpful and I would return there as needed.

Wayne the nurse in the ER is very rude and unprofessional. Is not attentive in the patient or…read moreguests needs. Thinks that everything is a joke and is very condescending. Making jokes in a serious environment when asked serious questions. Also broke HIPAA regulations. Spewing out clinical information without my buddies approval while we were in the room. No ROI

I visited for lab work and it was vest easy in and out. You register at a kiosk and wait. You can…read moresee the wait times online. It took less than 10 minutes as a walk in. I'll come back for the convenience and the friendliness of the staff.

Patients are asked to arrive at a specific appointment time, yet people who arrive after me are…read morebeing taken back first. I've now been waiting over 30 minutes. The scheduling process should be more organized and respectful of patients' time.

I came to the hospital for an appointment with Dr. Foster at the gastroenterology office in…read morebuilding four of the hospital. At first, I had a hard time finding the office and went to the wrong building. A staff member was kind enough to direct me to the correct building. When I arrived at the gastroenterology office, I went to the check in window and Allison greeted me with a smile. She took my information and told me to wait until my name was called. I did not wait even five minutes before Jasmine called my name and took me in the back. Jasmine was very professional and kind and took my blood pressure and weight information. She asked me the triage questions and then told me to wait for Dr. Foster. Dr. Richard Foster came in and introduced himself to me. He was very professional and answered all of my questions. He explained the situation with my diverticulosis and what impact it has on my colon. He went over all the details regarding my colonoscopy and what the procedure will consist of that day. He was excellent in his explanation and very concise. The whole staff were very professional and helpful in making my appointment worthwhile and productive. I felt very comfortable with Dr. Foster handling my colonoscopy and explaining everything to me. This was very worthwhile and I'm happy to have Dr. Foster as my gastrenologist. It was a good visit.

Where do they get these people that work in Breast Centers??? Everyone needs to model their hiring…read moreprocess or something, because yet again, I am in such awe of my level of care today. I needed a biopsy on a lymph node quickly, and this location was able to get me in quickest, before the holidays. I arrived early, for my 8:30 a.m. appointment. Check in, with a very nice woman, was prompt. I was called back about 15 minutes later. I am so extremely thankful that my nurse was a wonderful gal named Cassie. She is absolutely excellent and her "bedside manner" rocks. Once I was changed into my gown for my procedure and she could see how heavily tattooed I am, she began telling me about how she'd had a scare similar to mine, and it ended up being tattoo ink in her lymph node. We appear to be fairly close in age, and both have tattoos from 15-20 years ago. She definitely helped put me at ease and remained upbeat, yet extremely caring thru the entire procedure. My doctors name was Matthew. He was a really nice guy. As we were getting started, I let him know that I have severe anxiety and what it looks like when I am about to have a panic attack and what I do to work thru it. He let me know how familiar he is with anxiety and reassured me that they would help me get thru it. Sure enough, my anxiety began to get the best of me. Cassie picked up on it quickly and began gently talking me thru what to do. No one has ever told me when this happens to me that I shouldn't close my eyes. I often pass out with my panic attacks. She kept gently encouraging me to keep my eyes opened and focused on any one thing and helped guide my breathing. I was pouring sweat, so she had the other nurse in the room get me a cold rag and had her help refresh it to keep it cold, for my forehead. Everyone was so great with me and so respectful of my boundaries and had true "caregiver" attitudes towards me. Someone in healthcare, PLEASE hear me! This is how you treat patients. Especially patients with trauma histories. Would you believe they discovered tattoo ink in my lymph node? Yup! Nurse Cassie called it. My sample was sent off for testing and then I was given another mammogram. Cassie did my mammogram and then took me to have my vitals checked. Once my blood pressure went back to normal, I was allowed to get dressed and go about my way. Stellar care. I absolutely could not ask for better or find a single item to critique.

The lack of "care" given to my mother the last 6 days by nursing staff on the 4th floor of the…read moreHeart Center has been beyond disappointing and disgusting! I can not imagine how she would be treated if she was alone and none of her family had been there during these incidents.

Patients with heart pains and oxygen should be prioritized…read more Use vomit bags not open dishpans to limit transmission of bodily fluids. Distance patients to prevent transmission of germs Increase staffing for intake. This is criminal!

I'm in the process of being approved for a kidney transplant, so I come here often. My experience…read morehas been kind and courteous care as well as professionalism. I'm not a huge fan of the parking garage and having to always pay for parking, but I appreciate they have valet as an option. It is never great to have to be at a hospital, but my experience has been they are able to care for you and give you help as needed, and are welcoming to everyone. I appreciate the staff and care, and am thankful for their work!

The nursing staff and MDs are all very good at bedside manner. Dr Shah was very thorough in her Q&A…read moreand explanation of the anesthesia process. She was impressive! Definitely made the patient feel comfortable and a little less anxious about being put to sleep. Definitely can tell by how packed the waiting area is and the pre-op area is, that the docs are doctoring at University hospital!