I've been to the Emergency Room at this amazing wonderful Emergency Room at Eskenazi Hospital 4…read moretimes during the Month of July and was treated more like a Family member then just an average Patient. The Nurses and Doctors that work the Emergency Room that should be commemed for their on going service to the City of Indianapolis. They make you feel safe and the wonderful effort they put forth in to helping you. If anyone ever recommend for a humanitarian award it should be given to The Woman and Men who serve the Emergency Room at Eskenazi Hospital. I'm definitely giving them a 5 Star Review and Five Thumbs up Thank you all with my Heart...

I was in a serious car crash and the ambulance brought me here to their Level One Trauma Unit. I…read moresurvived and was put back together with many screws and plates in multiple places by the amazing doctors here at the Eskenazi Trauma Center. They continued to follow up with me every day, stopping by my room to check on and monitor my progress. Everyone has been more than helpful. All of the nurses and physical therapy support staff are very fine professionals. I was pleasantly surprised by the high level of care I received throughout my stay. I was repeatedly surprised by the outpouring of professional care in helping me get back on my feet. Everyone granted all of my requests and many staff members and nurses went beyond normal expectations and exceeded my expectations by far. I can honestly recommend the Level One Trauma Center at Eskenazi Hospital. The following RNs deserve extra recognition: Abby, Ann, Madyson, Annika, Dillion, Melissa, Hannah, Michele and Russ. I would also like to recognize the physical therapy staff and specifically Faith. Regina from Care Tech was a joy and a breath of fresh air. There is one major area of improvement this hospital needs to address. The internet and cell phone communication here is horrible. Patients should be able to keep in touch with their loved ones easily. On the eighth floor, it was a daily challenge to send texts, place phone calls and use the free guest internet.

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

IU North care and food has gone a bit downhill the last few years. They are going away from OBGYN…read moreservices where you know who is delivering your baby to more of a hospitalist model, so the OBGYN practice that I went to moved to St. Vincent.. When you go for a procedure you register at kiosk and go to 2nd floor for surgery. The experience can be a mixed bag.... There seems to be a lot of over worked employees. There are also a lot of nice volunteers. Getting bloodwork done is efficient and I tend to get results back quickly. If you are inpatient and the nurses poke you without getting the correct vein ask for a phlebotomist.. there was a very nice guy who has a machine to help find your vein for the poke and it makes it quicker and less torture. Their cafeteria is not bad. I did enjoy the made to order omelet. Their mushrooms are real mushrooms and not the canned ones.

This is my first visit. I am pregnant and getting an iron infusion in the cancer center. I never…read morecome downtown and have never had an iron infusion so I was pretty nervous. The parking garage and facility was easier to navigate than expected. The staff was helpful in getting us to where we needed to be. Once I checked in for my appointment I met Betty. Betty is my designated nurse for the 4+ hours I'll be here today. She is lovely! She is efficient, cares about her job, has a warm personality, and made me feel comfortable immediately. She was good at keeping conversation while getting the iv started to keep me calm and distracted. She offered me beverages, snacks, pillow(s), and/or blanket(s). My mom came with me to my appointment and needed to work so Betty even helped her get settled as well. Thank you Betty!

I'm surprised that I've never reviewed my experiences at the IU Health Ostomy Clinic located inside…read moreMethodist Hospital. However, I'm righting that wrong now. The IU Health Ostomy Clinic is in the basement in an area between the Professional Building and Methodist Hospital. It shares space with the Methodist Wound Center (it's at the opposite end on a separate wing), though their missions are definitely different. An ostomy technically qualifies as a wound, though it's certainly not a wound you'll be getting rid of in the traditional ways a wound care center would treat you. There are several different types of ostomies: An ileostomy creates an opening from the small intestine to the abdominal wall. A colostomy connects the large intestine to the abdominal wall. A urostomy creates an opening, called a stoma, for urine to leave the body. I believe there's also a vesicostomy, though I don't think they're done much anymore. I began seeing the IU Health Ostomy Clinic following my late 2022, 2023 battle with bladder cancer. While I won (I mean, hey. I survived.), I lost my bladder in the process. So, if you ever see me at a Yelp event and wonder why it looks like I have a ginormous mole on my abdomen, it's much more likely I don't have that mole but I do have an ostomy pouch that needs attention. I first met with the clinic during my cancer hospitalization. They met with me shortly after surgery to assist with care of my new ostomy, my stoma, and to train me in caring for it. I saw them daily and we began experimenting with supplies. After discharge, I recovered for 2-3 weeks at home and then began seeing them weekly as we ensured my body healed like it should. The nurses inpatient were amazing - there are nurses who specialize in this type of care. It's great because so many people, including nurses, are skittish about ostomies (They're honestly not that bad. You get used to it.). I'd heard great things about May, sort of considered the IU Health Ostomy icon. I called her not long after I got home because I was really struggling and didn't have a lot of support. She de-escalated me mentally and brainstormed ideas to get me through until my appointment. Those ideas worked. The clinic is comprised of a nurse practitioner who also is certified in wound care and ostomy care. Bethany is awesome and very involved. She even jumped in when I started having billing issues specific to her. The rest of the small team is comprised of nurses. The clinic is really designed to help heal the body, heal the emotions, and help you figure out, at least initially, what supplies are best for you. They help you get hooked up with a supplier - you will need ostomy supplies as long as you have the ostomy. Depending on the situation, some ostomies can be reversed - I actually had a different one from ages 8-18 before it was reversed. Bladder cancer brought it back. I think the big benefit I found was just the normalizing of it. The body is very different after an ostomy. Bladder cancer changes things. The ostomy changes things. Having this central person who helps provide care and remind you your body is still worthy of care and love is profoundly impactful. Once you sort of complete the appointments and get stable, they recommend annual appointments/check-ups. IU Health also has a bi-monthly support group that is free (and you don't have to be an IU Health patient). While I've had my issues with IU Health, the Ostomy Clinic has never disappointed me. The billing issues were a pain, but they got figured out and were corrected. Every person I've dealt with here has been exceptional in both care and compassion. One of the things we say in the ostomy world is "Ostomies are Lifesavers!" That's really lived out here and this team is great at reminding you that you can still have a high quality life even as your body has changed and you'll likely be dealing with this ostomy and supplies moving forward. In my case this time, the bladder was removed and so there won't be any reversing of the ostomy. It's with me for life now. So, I'm grateful I've had this time alongside me to help with the emotional and physical aspects of healing.

My daughter was referred here by St. Vincent's ER for evaluation of a concussion she got while…read moreplaying rugby. There were a series of questions and tests administered to determine what her status was. We were given a sheet explaining what to expect with a concussion, as she was diagnosed 'Severely Concussed'. An exam summary with restrictions was provided for school. She's been progressing well and has weekly check ups to reevaluate her condition before she can return to full school or sports activities.

I had the absolutely the BEST Treatment Ever They treated me…read moreand others there with me today . As Kings and Queens TOPNOTCH

Had '3' surgeries, was told to use cane, now walker, Find…read moreout can get deduction on house, just need proof of diability, Called St Vincent on Monday, NO call back until Friday, then told NO.. Called again, this time records, was told will get call back.. I made goof, had all surgeries at St. Vincent........ DISGUSTING!!!!!!!!

Registration was quick and easy. Both the nurse, and RN,…read moreCatherine and Lynn were wonderful. Kind, caring, professional. I had a stress test, and while discussing the test, learned more about my heart and what was happening than I ever did from my cardiologists.

I had a doctor's appointment in one of the offices located inside the main hospital and needed to…read morehave lab work done afterward. Unfortunately, I was told that the office lab was too short-staffed and busy to accommodate walk-in blood draws, so they directed me to the hospital's main laboratory instead. When I arrived, I checked in using the self-service kiosk. A registration representative called my name shortly afterward to verify a few pieces of information, and then I returned to the waiting area. I appreciated being able to see my name on the TV screen, which let me know I was successfully checked in and in the queue. The wait wasn't long at all before I was called back to the phlebotomy area. The gentleman who drew my blood was very friendly and professional. He even gave me the option of choosing which arm I preferred, which I appreciated. He had excellent bedside manner and made the entire process comfortable. The blood draw itself was quick. Afterward, he applied a bandage, made sure I was doing well, and let me know I could expect my results to appear in my patient portal within 24 hours. Despite being redirected from the clinic, the hospital lab staff provided excellent service, and I left feeling very satisfied that I was able to have it done.

I visited for lab work and it was vest easy in and out. You register at a kiosk and wait. You can…read moresee the wait times online. It took less than 10 minutes as a walk in. I'll come back for the convenience and the friendliness of the staff.

Patients are asked to arrive at a specific appointment time, yet people who arrive after me are…read morebeing taken back first. I've now been waiting over 30 minutes. The scheduling process should be more organized and respectful of patients' time.

I came to the hospital for an appointment with Dr. Foster at the gastroenterology office in…read morebuilding four of the hospital. At first, I had a hard time finding the office and went to the wrong building. A staff member was kind enough to direct me to the correct building. When I arrived at the gastroenterology office, I went to the check in window and Allison greeted me with a smile. She took my information and told me to wait until my name was called. I did not wait even five minutes before Jasmine called my name and took me in the back. Jasmine was very professional and kind and took my blood pressure and weight information. She asked me the triage questions and then told me to wait for Dr. Foster. Dr. Richard Foster came in and introduced himself to me. He was very professional and answered all of my questions. He explained the situation with my diverticulosis and what impact it has on my colon. He went over all the details regarding my colonoscopy and what the procedure will consist of that day. He was excellent in his explanation and very concise. The whole staff were very professional and helpful in making my appointment worthwhile and productive. I felt very comfortable with Dr. Foster handling my colonoscopy and explaining everything to me. This was very worthwhile and I'm happy to have Dr. Foster as my gastrenologist. It was a good visit.

Where do they get these people that work in Breast Centers??? Everyone needs to model their hiring…read moreprocess or something, because yet again, I am in such awe of my level of care today. I needed a biopsy on a lymph node quickly, and this location was able to get me in quickest, before the holidays. I arrived early, for my 8:30 a.m. appointment. Check in, with a very nice woman, was prompt. I was called back about 15 minutes later. I am so extremely thankful that my nurse was a wonderful gal named Cassie. She is absolutely excellent and her "bedside manner" rocks. Once I was changed into my gown for my procedure and she could see how heavily tattooed I am, she began telling me about how she'd had a scare similar to mine, and it ended up being tattoo ink in her lymph node. We appear to be fairly close in age, and both have tattoos from 15-20 years ago. She definitely helped put me at ease and remained upbeat, yet extremely caring thru the entire procedure. My doctors name was Matthew. He was a really nice guy. As we were getting started, I let him know that I have severe anxiety and what it looks like when I am about to have a panic attack and what I do to work thru it. He let me know how familiar he is with anxiety and reassured me that they would help me get thru it. Sure enough, my anxiety began to get the best of me. Cassie picked up on it quickly and began gently talking me thru what to do. No one has ever told me when this happens to me that I shouldn't close my eyes. I often pass out with my panic attacks. She kept gently encouraging me to keep my eyes opened and focused on any one thing and helped guide my breathing. I was pouring sweat, so she had the other nurse in the room get me a cold rag and had her help refresh it to keep it cold, for my forehead. Everyone was so great with me and so respectful of my boundaries and had true "caregiver" attitudes towards me. Someone in healthcare, PLEASE hear me! This is how you treat patients. Especially patients with trauma histories. Would you believe they discovered tattoo ink in my lymph node? Yup! Nurse Cassie called it. My sample was sent off for testing and then I was given another mammogram. Cassie did my mammogram and then took me to have my vitals checked. Once my blood pressure went back to normal, I was allowed to get dressed and go about my way. Stellar care. I absolutely could not ask for better or find a single item to critique.

Usually, my family has a great experience at this hospital. My mom has had several surgeries here…read moreand I always felt comfortable with their level of care. Our latest visit was absolutely terrible. My mom ended up being there for 8 days after a surgery, complications from surgery, a fall, a software crash, getting discharged, back to the emergency room, and another stay. The visit to the emergency room was the worst. It was so undignified. I understand the wait, but the staff just acted like they couldn't care less. At one point a woman came running in panicked saying she needed help getting her mom out of the car. The guy at the check in desk just responded "how did she get in the car?". Luckily, another person who was waiting with their family member in the lobby helped her locate a wheelchair and get her mom out of the car. I know the past few years have been terrible for healthcare workers, but really? It was so insignificant compared to all the other things going on, but the cafeteria hours were all over the place. It was really weird. It's the closest hospital to us but we will definitely only choose this one as a last resort from now on.

What can improve!? How about starting with cleaning the hospital Rooms, ER, bathrooms, etc. Filthy!…read moreSyringe caps on the floor, empty tape rolls, to plastic from packages being opened and thrown on the floor, to so much dust and hair swirling around everywhere. The bathrooms are disgusting and some toilets don't flush. The Beds, sheets, blankets, all look dirty and very poor quality. The Care my son was given was more money driven than care given. The Board Of Health would close this hospital down. Would never go back to St Francis hospital.

We were moved here from another hospital. On the 6th floor we had fantastic 10/10 service and care…read more The nurses and tech staff were incredibly responsive and it felt like they listened to our concerns. I took a star off because the 4th floor department has been a whole new world. It feels like the staff down here really don't care to come around and check on the patients.

I'm in the process of being approved for a kidney transplant, so I come here often. My experience…read morehas been kind and courteous care as well as professionalism. I'm not a huge fan of the parking garage and having to always pay for parking, but I appreciate they have valet as an option. It is never great to have to be at a hospital, but my experience has been they are able to care for you and give you help as needed, and are welcoming to everyone. I appreciate the staff and care, and am thankful for their work!