I had my first visit with Dr. Patel in early May. It was such a wonderful experience. In the past…read moreI had either been afraid to bring up too many things with my Doctor in fear of additional bills or I would bring them up and then have sticker shock at what a conversation about something as simple as a bee sting cost me. The business model at Fishers Direct Family Care is just different and allowed me to have an amazingly proactive conversation with my doctor without having to worry about any extra bills. I also love the convenience of knowing i can contact the office at any time for a consult that is all part of the annual fee. No more worrying if I should call or not call! Thank you Dr. Patel!

From the owner: We are a Direct Primary Care Family Medicine office in Fishers, IN. We believe health care costs,…read moretechnology, and services directly affect you and your family - so you should be in complete control. As a full-scope Family Physician, Dr. Risheet Patel will work with you and your family one on one to help you achieve your health care goals. When it's just you and your doctor - and you don't have to interact with insurance companies and other middlemen - you receive care that is trustworthy, innovative, and personalized for your health and budget. Visits are unlimited and are longer than in a traditional office. Modern technology and digital communication allow patients to keep the conversation going by connecting with their family doctor online. Patients will receive feedback and follow up in real time.

Doctor Melloh is a five star Doctor in every way, and her staff follows her example. She has been…read moremy provider for over 5 years and I never thought to review her; but great work deserves praise, right?! The office itself is well run and she shares it with other very good Doctors and Nurse Practitioners (I know, because I have seen them as well when she was not available for an appointment); but usually her schedule is accommodating (so, I prefer to see her). Dr. Melloh's staff is great and returns questions within a fair amount of time, and prescription refill requests within 24 hours if it's not scheduled; and the Doctor on call has always dealt with my issues promptly and professionally. Now, that is all the great stuff the Doc has going for her office-wise, as for the good MD herself, she listens intently; she is profoundly willing to work with you (not work ON you, like you're a car needing a tune-up); and, and she cares. You can tell by the way she tries to fix patients like me with ailments that are chronic. She hasn't given up on me and I'm kind of a pain in the yoo-hoo. She's a good doc and I hope she stays my PCP til she stops being one. 5 Stars all the way.

I love my family doctor and the entire staff at IU Health. They know me by name and are always on…read moretime, unlike many other offices that make you wait. If you have an urgent need, you're likely to be able to get in without too much wait. Professional and comfortable atmosphere, especially nice for those uncomfortable seeing a doctor. Bonus that the office is 5 minutes from my office.

My complaint is with the office billing manager and 3rd party billing company and not necessarily…read morewith the doctor. A relative of mine saw this doctor two times: In April 2018, for a "Welcome to Medicare" free exam and then over a year later in May 2019 for a preventive exam. Medicare denied both claims submitted because as they told my aunt when she called them, "they were coded incorrectly by the doctor's office and needed to be coded using G0402 for the Welcome to Medicare Visit and G0438 or G0439 for the other yearly exam, depending on which code is applicable." When Medicare denied both claims, my aunt and uncle contacted the office and were told to call a 3rd party biller responsible for the office's insurance claims. They called this 3rd party biller every time they received a monthly statement to explain what Medicare told them about the coding and how it should be corrected so payment could be made by insurance. The 3rd party biller took the information and referred this "up the chain of command" so that coding could be corrected by the office. Unfortunately, after several months, the last time my relatives called the 3rd party billing company they were told that the practice had been contacted but had stated that "the coding was to stay as submitted." So, of course, since the practice would not correct it, Medicare will not pay it. What makes this so frustrating is they do not understand, nor do I, why the doctor's office refuses to correct this error. Now my relatives have been forced to set up payment arrangements (or go to collections) on the amount due for the May 2019 visit, which they can ill afford. And when they asked about the April 2018 visit, they were told that the Welcome to Medicare free exam was "still pending" with insurance and had also been denied (again, due to coding). My gosh this is a free exam!!! Quite honestly, this is somewhat confusing to me. If Medicare clearly stated to my relatives that the coding submitted was incorrect and provided the correct coding information, then why would the practice refuse to correct it. I felt it was necessary to bring this to future patients' attention because this might make a difference when choosing a physician.

Recently went in for my annual check up with Dr Smith. Person that checked me in was very…read morepersonable as was the nurse that took me back and went thru the initial questions. Annual was thorough, all questions were answered. I did not feel rushed. I did not wait a long time in the waiting area and never have. I know in that business, you can't control all the visits as some may seem simple but end up complicated. I don't mind waiting longer, if needed, as I know the care and focus being provided to someone else will also be extended to me. The person that checked me out was friendly and efficient.

First I want to say Dr Wanee was very nice, and my child really liked him. This does not reflect…read morehis care. I would give him 3.5-4 stars. My child's appt was at 3:40pm, I had to leave work early in order to make the offices time frame as they only schedule physicals at their convenience. We arrived on time. This was our first time at this office as my Md's office, had suddenly closed last year. Trying to establish my children in a practice. My fault, I had made the appts at work, I forgot to write down the information, and had expected a call as when I made the appt, asked for a reminder call. I did get a reminder call about 1 child's appt, but not the other one, they had a 4:00pm appt that day. I had to cancel that and reschedule. So after waiting, at almost 4:00pm I went up to the office window and asked if they always ran late, and when would we be seeing the MD. I had a Zumba class I really needed to go to, it started at 4:30pm. Had they even started 10-15 minutes late, I could have still gone. So when we were called back at between 4:05-4:10, I was already not happy and mentioned that fact. At that time I noted the office staff sitting in ear shot make a comment. Dr Wanee came in to the room a few minutes after the nurse finished her assessment. At this time I found out all the records, on CD, I had brought in were worthless at this office. I find it unbelievable that in this day and age, you cannot download a CD with medical information. Dr Wanee was very professional and I liked him a lot, as did my child. I left the room before the physical as I felt my child needed that privacy. I went and made an appt for my child to get the next vaccine in the series. Dr Wanee had told me that I did not have to make an appt, we could just walk in, or I could make an appt. I made a f/u for something else and then talked to the person at the desk about the scheduling or not scheduling the f/u immunization. She stated I needed an appt as the Lab did this. I asked if it was usually a long wait, she said it might or might not be. She had a bit of an attitude as she spoke to me. She was also the one I had notice make the comment when I mentioned not being able to go to my class that night d/t waiting for the appt so long. I was not very thrilled with this persons attitude but let it go. I went outside to make a call, and wait for my child. I did not know that my child had not come out because they were waiting for me to come in and sign the release to get the vaccine. I do not understand why someone in the office did not #1 come and get me #2 call my phone. So again my child waited another 10 minutes or more in the room, waiting for me to come sign the papers. Really?? So when I went in, I was highly stressed out. I signed the papers and asked about the f/u, I mentioned that I was told 2 different things. The nurse in the room at that time told me a NURSE, not the LAB gives the injections. So I said "Well the B---- up front told me...." ( I agree I should not have said that,) I am sorry but the person that made the appt did have an attitude, and I was no longer in a pleasant mood. At that moment the nurse suddenly left the room, and refused to come back. I was baffled. I have never had anyone just leave, it was very unprofessional. Regardless of vocabulary, you do not just abandon your duty to treat your patient. I was stunned, she could have told me she did not like that language, or anything, SHE JUST LEFT, ABANDONED HER PATIENT. Finally another person came in, started putting on gloves, I told her the person up front had an attitude, she too just left the room! I have never been in an Md's office and been treated so shabbily. Apparently the nurses can just leave the room if you offend them. However the staff is free to offend the patients and their families as much as they wish to, by making them wait, abandoning them whenever they feel offended and can have an attitude if they want too. I was FURIOUS by this time. Dr Wanee came in and told me I had upset the staff. WOW!!!!!! You have got to be kidding me, this was the most unpleasant, unprofessional Doctors office I had ever been in. I left, told him to give my kid the injection and not to worry we will NEVER BE BACK. I understand that my behavior was not the best. HOWEVER, as a PAYING CUSTOMER, I am appalled at the service delivered by this staff. If you come in and it is not your best day, be prepared to be talked down to, and god forbid you find anything unpleasant and tell them! As it is okay for them, but you had better be on your best behavior or else you will be walked out on and refused service. Sincerely. A Person who will never go back to this unprofessional office.

I was followed by Anna Edwards, MD, a family practitioner with Community Health Network, for a…read moreperiod of about three years until her subsequent marriage and birth of another child led to her leaving the practice to focus on parenting for a bit. I've decided to edit my review because, upon reflection, I realized that my review of her as a physician was being tainted by my concerns about the overall practice. While she certainly had an influence of practice standards, ultimately some of my negative experiences occurred as she was transitioning out. Thus, she's not really to blame. Truthfully, I loved working with Dr. Edwards. She was my second physician with the practice and I immediately felt a click with her as we shared similar personalities. She also tapped quickly into my resistance to seeking help and worked hard to build trust. I became a "priority" for her and she made it well known that if I called I was to get through and to get scheduled. There's no question that she went above and beyond with me on several occasions, though I've never been one to go to the doctor on an incredibly regular basis. She made note once of probably trusting my own opinions about my care, I liked that she was also confident enough to challenge me when necessary. By the time we did actually have a semi-emergency once, I trusted her enough to follow-up on a urology referral for which I was truly hesitant. It's difficult to get my trust and Dr. Edwards truly had it. I believed she cared and trusted her opinion. As a result, I did more follow-up and grew to feel like my follow-up care was important. It was toward the end that I struggled, moreso with the practice than actually with her. During one time when she was out, I ended up seeing another physician in the practice with whom I just plain didn't click at all. My guess is that this was around the time Dr. Edwards decided to leave, because not long after I received a letter informing me she was leaving the practice and that they didn't have anyone else to follow me. Negligently (and I complained), they referred me to four possibilities - 3 in Hamilton County and one pediatrician. I live in Lawrence and am 50. So, while I had issues with the actual practice I really valued the positive physician/patient relationship I had with Dr. Edwards. I ultimately ended up leaving Community Health Network due to the poor referrals and lack of follow-up, but I think Dr. Edward's influence helped me determine the next appropriate setting and made me better informed to find the right physician for me with whom I continue to be seen.

I've been a patient here since roughly 2001 and I can't imagine going anywhere else for my medical…read morecare. At some point or another, my needs have put me in front of all of the docs and though I do have my primary, I have no qualms seeing any of the others. The staff here is also very efficient, friendly and helpful. I wish I knew all their names, because there are a couple who just make going to the doctor more pleasant than it usually is. Though I would love to rant and rave about my own doc - his great, easy, reassuring bedside manner and thoroughness - I won't call him out because he does not currently take new patients. However, I've referred friends and family to the practice and they have all received most excellent care from Dr. Walker. Other standouts for me here: the nurse practitioners, the referral coordinator and the convenience of an adjacent x-ray facility. I must also give huge kudos to the on-site physical therapy provided by Philip Beaverman, P.T. - he is the "PT Whisperer" and has helped me get back into action in record time on two separate occasions.

The communication here between the reception staff and the doctor/nurse practitioners is awful. I…read morestarted here with a particular doctor, who I really liked, but sadly he switched to private practice, so my chart was given to a nurse practitioner. Since then it's just been downhill. The nurse practitioner doesn't listen. I'll explain things and she'll be nodding but then asks a question that signifies she wasn't listening or doesn't understand. Between that and the reception staff I won't be going back. I'd rather go to an office that I know the staff is nice, competent, and genuinely interested in my care. Here that's not the case.

Common complaints and red flags from patient reviews include:…read more Aggressive Sales Tactics: Some individuals report feeling that clinic staff are overly pushy and focused on upselling wellness programs or treatments without addressing patient concerns. Unsympathetic Customer Service: Reviewers have cited instances of being interrupted, rushed off the phone, and met with unprofessional or dismissive attitudes from administrative staff. Billing & Insurance Headaches: A prominent concern is the clinic's billing practices. Some patients note that the facility has refused to correct coding errors, which has led to denied Medicare claims and unexpected bills pushed to collections. Clinical Oversight Concerns: There have been instances where patients felt that their underlying medical issues were missed, leading to critical dissatisfaction with the care received.

Great facilities, pleasant, and helpful staff, Dr. Gentile is both an expert and a caregiver with…read moreexcellent bedside manner. As a nurse, I highly highly recommend this facility and these caregivers based on my experience here as a patient.

From the owner: Indiana Spine Group is a Center of Excellence for spine care. From the simple to the complex,…read moreIndiana Spine Group provides comprehensive spine care for all spinal disorders using the most advanced diagnostic and treatment tools. We provide a complete continuum of spine care, from diagnosis and a focused nonoperative spine care program to complex spine surgery. Our practice is a major referral and research center for comprehensive spine treatment. Our team approach means the most highly trained specialists work together and bring multiple perspectives to determine the best treatment options. Our board certified physicians are dedicated to spine care. Our physician team includes minimally invasive spine specialists, orthopaedic and neurosurgical spine surgeons.