To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

the technician who gave me the wax was very professional and helped me through it. I would like to…read moretry it again someday even though it was very painful (low pain tolerance) . the vibes are nice and relaxed, clean. good value for the money.

My waxing experience was amazing! I've been consistently getting waxed the last few months and this…read morewax by far has been the best results. This was my first sugar wax and Maya did an amazing job. The suit was beautiful, comfortable, and extremely clean. Maya uses professional products and made sure I felt comfortable during the entire experience. I got the Brazilian, underarms, and legs, and Maya made sure no hair was left behind. 10/10 highly recommend. Best wax spot in Memphis!

I had the absolute best experience at Indigo Sugaring. Maya is extremely sweet, punctual, and very…read moreprofessional. She's very skilled and gentle, and ensures that you're comfortable at all times and thought your appointment. Her space is clean and she made sure to follow all Covid-19 protocols. I received the Brazilian and underarm service and was completely satisfied with my experience. I'm so happy that I found Maya and will definitely continue supporting her business going forward Thank you so much!!!

This place is relatively new to the area. It's beside the Las Delicias where the Escape Rooms used…read moreto be. This was my first time seeking a wax in Memphis and I'm glad that I stumbled across this place. When I walked in I was greeted with a warm welcome from the receptionist. She scheduled my appointment; I received a email confirmation and multiple text reminders. The decor is comfortable and cute. They have snacks and water available in the waiting area (no wine). Brittany did my wax! She allowed me to express my concerns and she kept the conversation flowing. They don't use waxing strips and it was the most painless Brazilian I have had thus far. It's so smooth and the skin is soft; no remnant wax. Will be returning in 4 weeks!

Love KD, and the front staff at wax therapy studios. Absolutely recommend will never go anywhere…read moreelse for my wax

You could show up for the appointments. I booked online end of last week I confirmed my appointment…read moremultiple times. I showed up ten minutes before my appointment time its now thirty minutes after my appointment time no one is here. No one answers the phone it does not even have an answering machine. I should have just gone to the Ridgeway location.

Had been going to another waxing place and was getting super frustrated with not being able to book…read morewith the same person consistently....and as we all know not all waxers are equal. Went to a sugaring NYC and had Juliett. Super pleasant and made the process as painless as possible..lol.

Was my first time getting a full Brazilian and it was the easiest experience I could've asked for!…read moreShe was very polite from the time I walked through the door to the time I walked out, not to mention she did a phenomenal job on the service. No doubt in my mind I will be returning!

To be honest this place is great kyraa is very helpful in choosing what nails my wife should get…read more She has a beautiful portfolio of nails that she has done. All around great experience in this shop would highly recommend coming here for your nail needs just ask for kyraa

Based on SUGARING NYC in Aquidneck RI. Taiysha is my girl! I love her! So sweet and she always…read moremakes sure I'm comfortable! You can tell she cares about what she does and makes sure she delivers a great service! Thanks hun! I go to her for Brazilian and lash lifts, both amazing experiences ! PLUS the place is cuttteee

I have been sugaring for about a year and was super excited to see a location open up right in my…read moreneighborhood! Not only does it last much longer than waxing but also much less painful and not nearly as irritating on sensitive skin. I first went for brows and then returned for a Brazilian. This location is super clean and convenient. The front desk attendant is super sweet and my favorite esthetician, Hanna, is always super punctual, thorough, and easy to talk to. And there's no one else in Memphis I trust to give me perfect brows besides Hanna! Definitely check it out and give sugaring a try if you're still waxing.

Best Wax I've ever had!! Hands down Brittany is the best!! She's quick, knowledgeable, and a people…read moreperson! It's clean and comfortable! So glad we have one in town now!! Go see Brittany and tell her Katrice sent you

This is my first time leaving a review for anything. Obviously this place is super neat and clean,…read morebut Grace did an absolutely amazing job! She was the most nicest and professional person I've ever met for the past 3 years of my sugaring experience. I've done it from Chicago, Michigan, Texas, but no other place did the work the way she did! She was really good at not making things feel awkward, and distracting you from the pain. She double, triple checks and makes sure the work is done perfectly. If 'professionalism' was a person, it would be Grace. I would love to visit again!!