Services - Sugar Polish Nail Bar
Manicure
Manicure and pedicure
Nail fill-in
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If I could give this zero reviews I would. I went in to get a SNS manicure and my eyebrows wax. The lady that did my manicure did great, I love how they turned out. However as I was getting my eyebrows done, the lady left in the middle of the service to grab another employee. When the second employee arrived they handed me a mirror and informed me that the lady who waxed my eyebrows took half of my eyebrow off. They made it seem like it was not a big deal and "would not charge me for the service." So now with half of my eyebrow completely gone I had to go spend more money in order to fix it because she messed it up. The aesthetician I saw at Ulta told me to watch the area to make sure it does not get infected because that much trauma to the brow can be damaging. Which no one at Sugar Polish informed me of. I highly recommend not going here....
I want to give this place a better review because the nail tech did such a fabulous job with my french tips, but the gentleman who did my pedicure tore a huge cuticle split into the side of my toe and it bled quite a bit. He at least treated it for infection but it was messed up for almost 3 weeks. When I asked for recompense on the damage they gave me a measly 10% off of just the pedicure (which was not even $5). I get we all have to make our buck, but I would not recommend this place to someone else. They really need to readjust their customer satisfaction policies and be stricter on which employees are allowed to work on clients. The discount was given reluctantly, by the way. The receptionist tried to tell me they couldn't at first because the manager wasn't on-site, but with a little pressure they buckled and made a phone call which resulted in a 10% discount off of my pedicure. I understand as much as anyone that mistakes do happen, but am I wrong in thinking that at least the pedicure should have been totally free with this kind of damage?
I don't want to speak for all the other nail techs but the individual that I had was very rough and I only came in for a SNS removal. He proceeded to cut all of my nails then get a fake tip and wedge it in between my nail and the sns to tear it off. When I told him it hurt multiple times he nodded but still continued. I eventually had to suggest that he just drill then soak my nails because my nails were too thin. He then proceeded to ask me if I'm always this sensitive because he does this to everybody else and they do not jump the way I do... As I walk out I check one of my nails because it was still hurting and it is split in half because of him wedging the fake nail in between my nail and it tore my natural nail in half. Cute place but sadly I don't think I'll be coming back.
This is the best nail salon I've ever been to! I don't usually post yelp reviews but the service was great, the salon itself is super aesthetic and cute, and I loved my nails. Tiffany paid a lot of attention to my nails and had great customer service. Overall 10/10!
After a pleasant experience at the Sugar Polish location in Wire Park, I decided to give the one downtown a try. I asked the nail specialist not to use the drill to remove my gel, but she assured me it was just to scuff up the surface and that she would soak it off. She ended up hitting the skin around my nail. She did a decent job with the other detailing work, but my sensitive, eczema-ridden skin and I will not likely be returning to this location.
Was in the area and thought I'd try it out since my nails needed a fill anyways. Got there at 10, was seated within 5 minutes. Nails turned out okay for 2 hours of sitting through soaking off my other set and redoing acrylics. The gel could've been thicker since it seemed a bit patchy but I had already been sitting for 2 hours and I just didn't want to sit through another coat so that's my fault. Would I come here again? Probably if I was in the area.
Please give Mary Ann and Lan more money. I always go to sugar polish and usually I hate going to salons Bc I feel uncomfortable or bored but Mary Ann and Lan made me feel so comfortable and were absolutely amazing and funny as hell!!! I've never laughed so much while getting my nails done. They did an amazing job! And were so fun to be around! Very thankful for them! If you go please request them! It's not even about the paint. It's the experience! Loved it!
Rude staff and terrible mani pedi. Asking the tech any questions was met with scoffing and attitude. Tech started off as if I was just getting a polish- when I contested that I also wanted a manicure he stuck my hands in bags and vanished for 30 minutes. Can you help me match my toes to the SNS powder? No they don't do that. Can you help me cleanup some of the nail polish on my skin? Oh just wash my hands a few times between today and tomorrow so that my fingers aren't stained red? cool thanks for the tip. Also managed to rub oil on my clothes resulting in stains...(see photos). Whole things took 2.5 hours due to sitting and waiting on techs returning .... not what I had in mind for a Saturday morning For $90 pre-tip you can do bette
9 days ago
2 months ago
2 months ago
6 months ago
1 year ago
If I could give this zero reviews I would. I went in to get a SNS manicure and my eyebrows wax. The lady that did my manicure did great, I love how they turned out. However as I was getting my eyebrows done, the lady left in the middle of the service to grab another employee. When the second employee arrived they handed me a mirror and informed me that the lady who waxed my eyebrows took half of my eyebrow off. They made it seem like it was not a big deal and "would not charge me for the service." So now with half of my eyebrow completely gone I had to go spend more money in order to fix it because she messed it up. The aesthetician I saw at Ulta told me to watch the area to make sure it does not get infected because that much trauma to the brow can be damaging. Which no one at Sugar Polish informed me of. I highly recommend not going here.... read more
1 year ago
2 years ago
I want to give this place a better review because the nail tech did such a fabulous job with my french tips, but the gentleman who did my pedicure tore a huge cuticle split into the side of my toe and it bled quite a bit. He at least treated it for infection but it was messed up for almost 3 weeks. When I asked for recompense on the damage they gave me a measly 10% off of just the pedicure (which was not even $5). I get we all have to make our buck, but I would not recommend this place to someone else. They really need to readjust their customer satisfaction policies and be stricter on which employees are allowed to work on clients. The discount was given reluctantly, by the way. The receptionist tried to tell me they couldn't at first because the manager wasn't on-site, but with a little pressure they buckled and made a phone call which resulted in a 10% discount off of my pedicure. I understand as much as anyone that mistakes do happen, but am I wrong in thinking that at least the pedicure should have been totally free with this kind of damage? read more
2 years ago
I don't want to speak for all the other nail techs but the individual that I had was very rough and I only came in for a SNS removal. He proceeded to cut all of my nails then get a fake tip and wedge it in between my nail and the sns to tear it off. When I told him it hurt multiple times he nodded but still continued. I eventually had to suggest that he just drill then soak my nails because my nails were too thin. He then proceeded to ask me if I'm always this sensitive because he does this to everybody else and they do not jump the way I do... As I walk out I check one of my nails because it was still hurting and it is split in half because of him wedging the fake nail in between my nail and it tore my natural nail in half. Cute place but sadly I don't think I'll be coming back. read more
2 years ago
It's been a while since I've been here. Had a spa pedicure by Moon and she did a great job on my callouses. Service has been great every time I've been here. read more
3 years ago
2 years ago
Dina and Quyen was amazing they did an excellent job on my hands and feet. They both were very thorough and gentle. if you want a great experience in Athens Ga I recommend them both at the sugar polish nail bar. read more
2 years ago
4 years ago
This is the best nail salon I've ever been to! I don't usually post yelp reviews but the service was great, the salon itself is super aesthetic and cute, and I loved my nails. Tiffany paid a lot of attention to my nails and had great customer service. Overall 10/10! read more
4 years ago
After a pleasant experience at the Sugar Polish location in Wire Park, I decided to give the one downtown a try. I asked the nail specialist not to use the drill to remove my gel, but she assured me it was just to scuff up the surface and that she would soak it off. She ended up hitting the skin around my nail. She did a decent job with the other detailing work, but my sensitive, eczema-ridden skin and I will not likely be returning to this location. read more
7 years ago
Was in the area and thought I'd try it out since my nails needed a fill anyways. Got there at 10, was seated within 5 minutes. Nails turned out okay for 2 hours of sitting through soaking off my other set and redoing acrylics. The gel could've been thicker since it seemed a bit patchy but I had already been sitting for 2 hours and I just didn't want to sit through another coat so that's my fault. Would I come here again? Probably if I was in the area. read more
4 years ago
Please give Mary Ann and Lan more money. I always go to sugar polish and usually I hate going to salons Bc I feel uncomfortable or bored but Mary Ann and Lan made me feel so comfortable and were absolutely amazing and funny as hell!!! I've never laughed so much while getting my nails done. They did an amazing job! And were so fun to be around! Very thankful for them! If you go please request them! It's not even about the paint. It's the experience! Loved it! read more
7 years ago
Rude staff and terrible mani pedi. Asking the tech any questions was met with scoffing and attitude. Tech started off as if I was just getting a polish- when I contested that I also wanted a manicure he stuck my hands in bags and vanished for 30 minutes. Can you help me match my toes to the SNS powder? No they don't do that. Can you help me cleanup some of the nail polish on my skin? Oh just wash my hands a few times between today and tomorrow so that my fingers aren't stained red? cool thanks for the tip. Also managed to rub oil on my clothes resulting in stains...(see photos). Whole things took 2.5 hours due to sitting and waiting on techs returning .... not what I had in mind for a Saturday morning For $90 pre-tip you can do bette read more
3 years ago
Our first time and it was awesome! Great prices, friendly service and beautiful nails for my daughter! read more
3 years ago
4 years ago
6 years ago
Fabulous!!! We will definitely be back ! My friend and I enjoyed a much deserved deluxe pedicure!!! Ahhhh....relaxing massage chair, and great service! As we were first timers (walk-ins), we paid for parking outside and upon signing in noticed that they asked for your car tag. Turns out, you don't have to pay fur parking, they cover it! Great to know for next time. Salon was extremely clean, staff was very pleasant, very relaxing and enjoyable. They offered us something to drink. We had water. :) The deluxe pedicure (not sure if that's the official name) included a hot stone leg massage and a paraffin wax treatment on your feet. Watch out, the wax is hot at first, but they will cool it down if needed. My friend could handle the heat, I needed it a little cooler..wimp!). We both really liked this salon and are already talking about our next visit! read more
6 years ago
Customer service & technician attention to detail is nothing like it was when they first opened. The techs try to force you get something that they feel would be better for you, regardless of how you feel. All the ladies who do eyebrow waxes do a poor job; each eyebrow is unsymmetrical. SNS manicures that used to last a month now last 2 weeks like a gel mani bc they rush through the process. Please go elsewhere. read more
3 years ago
2 years ago
3 years ago
3 years ago
7 years ago
In town for the week and needed a pedicure. Read reviews for as many salons as I could and picked this one. The prices are higher than what is shown on photo someone posted recently although I was simply handed the "menu" and asked what I wanted as nicely as possible. I chose the Signature pedicure which was $35. This is the same that I pay for a "spa" pedicure with less where I'm from AND I wanted the extra message. I kid you not the tech spent 20 minutes massaging my calves and feet. It was a good solid 5 on each side during the OPI scrub and another 5 on each side with lotion. She asked if I wanted my nails cut and I did. I also asked for short and round. She did what I asked. Color selection for actual nail polish could have been better but I found something that worked read more
3 years ago
4 years ago
I went in for a fill. Alice the tech was very rude and was upset that I didn't want my nails Dremel due to painful nails and poor nail strength which I have been battling for the last year. All the other techs have understood and been very kind, but this time it wasn't the case. She was impatient and seemed annoyed with me. It made the whole experience very upsetting. Also, today (24 hrs later) the paint started chipping and cracking. I also told her that the edge on some fingers was angled and the shape was wrong. She told me that it was not the nail, but the finger that was crooked. I have never had this issue with any of the other techs before and they have shaped very nicely before. Always been relatively happy with the quality and friendliness of the business. Not sure what is happening, but I will not be returning. read more
4 years ago
2 years ago
Hii this is about my 5th time coming here and honestly I have liked it ! I have not noted if every time I come and get a pedicure they rip open plastic packaging of their tools like the 2 scrubbers,toe separator and a nail file but this time I did just cause it was loud when she opened, hopefully the last times I came they had new products cause I did not notice . But I am glad I saw this lady pull out new tools, as one other salon i've been to in Athens have literally used a nail file on me and thrown it back in their tool carrier ! I like the inside of the salon its aesthetics are nice and it is super clean always ! Most of the employees don't give me "i'm talking shit about you" vibes which is great lol ! If you're reading this I would stop by to check it out ! One thing you need to watch out though for is the pesky parking guy who will boot your car if you don't register your parking ASAP once you're inside the salon . Happened to me once and he charged me $50 but I got my money back my appealing it to the company that runs the lot read more
Service was not as good this time around. We came for pedicures and everything felt rushed. The quality was a lot not as good this time with a crooked cut nail and messed up paint on another nail. Another let down was the when the staff were clearly talking shit. It may be common at nail salons, but that's why I like to go to places where there is more silence and not as much foreign chit chat. Don't talk trash if you want these coins! read more
6 years ago
Do not let them remove your acrylic nails! I had a great experience with my acrylics being put on, but they clearly don't know how to remove them. They repeatedly jammed a plastic nail under my acrylics to tear it off by brute force. This ended up in tearing my nails off right at the quick, and on my left hand pink, cracking my nail bed to the point of it bleeding underneath my nail and cracking it from the center. I'm unable to tear it off since the crack is not even half way up my nail. It will take months for it to grow back. I am horrified at my nails now, especially my cracked and bleeding pinky, which I'll have to keep bandages until the new nail grows back due to the crack/tear in it. The lady who was removing the acrylics just jumped when she tore my nail off and tried patting it back in place! Paid full price with just a "sorry" at my cracked, torn and bleeding nails. read more
7 years ago
This is a gorgeous nail salon with modern furnishings. Customer service was excellent and the wait wasn't terribly long for a Friday afternoon. I went for SNS and pedi and both technicians did a fine job. Prices are reasonable. Overall, a great experience. My only quibble, and thus leading to the loss of a star is that their SNS is not particularly sanitary. All I could think of was how many other fingers, washed and unwashed, had been dipped into that jar of powder prior to my visit. Just relax and try to enjoy the leg massage, I said to myself. But the germaphobe in me wouldn't allow it. I would love to return whenever I'm in Athens but I hope they'll at least consider using individual cups for each customer for SNS, as I have seen done at other salons. read more
5 years ago
5 years ago
In the past, I have liked this place, but with my most recent experience I am not so sure. The man who did my nails was extremely frantic and fast moving--my nails were done before my friend, who started getting hers done at the same time, even began to get hers painted! He seemed to be rushing rapidly for some reason, but there was not even a wait or an overly crowded salon, so I was a bit confused. He was moving so quickly that the experience was honestly quite painful, and he ended up cutting me. He told me the color I got would be opaque, which it ultimately wasn't. There are also little fuzz hairs stuck in between polish layers of multiple of my nails which is really gross. My nails honestly just look mangled and as if I had done them myself rather than getting them done at a salon. Very disappointing considering these are now my nails for a formal event :/ read more
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