Our kids try skiing and tubing and Sugar Mountain Ski Resort delivered on the activities with a few caveats. If you're expecting a ski-town vibe like Breckenridge, Colorado, this isn't that. Sugar Mountain is a practical ski resort. The skiing terrain is best suited for beginners to intermediate skiers and is not ideal for Olympic-level skiing. Most people on the mountain appeared to be beginners, which actually made the environment feel low-pressure, relaxed, and family-friendly. We enrolled our kids in ski lessons through the ski/snowboard school and that was a highlight of the trip. The instructors were patient, knowledgeable, and very kid-friendly. The kids also went snow tubing, which they really enjoyed. Ski/ snowboard school spots and tubing sessions fill up quickly. Book in advance. It's also a good idea to pick up rental equipment the day before lessons to avoid long lines. Kids get a cubby at ski school, so sending them with a water bottle and an extra snack is helpful, especially for the 10:00 AM to 3:00 PM sessions. Parents can watch from the upper deck or the Last Run Lounge, which serves adult beverages and has excellent views of the ski school area. It's a great spot to watch the kids while enjoying a drink and a meal. The resort does get crowded for its size, and parking fills up quickly, so arriving early is important. You are allowed to bring your own food and drinks, though food options are available on site. Pro tips: wear sunscreen and UV-protective sunglasses or ski goggles (even if you're just watching), and bring small bills if you plan to tip the shuttle drivers. Overall, Sugar Mountain is a beginner-friendly, family-oriented resort that works well if you plan ahead and manage expectations. read more

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Sugar Mountain Ski resort is a no-frills ski mountain, so if you're expecting a ski town vibe like Breckenridge, you'll be disappointed. Sugar is no pressure, most people out here look like they're beginners. We enrolled our kids in ski lessons through the ski/snowboard school. The instructors were patient, kid-friendly, and knowledgeable. Kids had a blast. Kids also went tubing, which they enjoyed. Both tubing and ski lessons must be booked in advance, and for ski school it's best to pick up rental equipment the day before to avoid long lines. Kids get a cubby at the ski school, so send them with a bottle of water and an extra snack if they're doing the ski school from 10 AM to 3 PM. Parents can watch their kids while in school from the upper deck or stay warm in the cafeteria. Upstairs is Last Run Lounge (adults only). The resort does get pretty crowded for its size, so plan accordingly. Parking fills up fast, leaving early helps. You're allowed to bring your own food and drinks, though there are food options available for purchase on site. Pro tips: wear sunblock and UV-protective sunglasses or ski goggles (even as a spectator). Bring cash (single dollar bills) tip the shuttle drivers. Overall, Sugar Mountain is a practical, beginner-friendly option that works well if you plan ahead and manage expectations. read more

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Got lucky with a clear day at Sugar after a day of snow & wind. Had to park in the lower lot, shuttle bus takes you up to base. Runs every 15 minutes. No issues getting a lift ticket. They only had the lower lifts running until 11am. Opened the summit lift and you could ski everywhere. Nice runs, friendly service, a perfect way to spend the morning. It started to get busier after 12n. If you can ski mid week Sugar is fun with runs for everyone. read more

Sugar Mountain Resort - Ski Resorts Near Me - Sugar Mountain, North Carolina

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This was our first time at Sugar and likely will not be our last. What you read in other reviews is unfortunately true - on weekends parking is a mess, they do not offer the option to purchase lessons or really anything in advance online, and some of the workers are rude or dismissive. But our weekday experience at Sugar was awesome! The instructors at ski school for our kids were very pleasant and helpful. The kids had a great time and were skiing Easy Street with me by the end of the day. Weekday passes are substantially less expensive than weekend lift tickets, plus the lines are so short. With our kids in ski school we were able to take every lift and ski the entire mountain. Grooming was pretty bad but the snow was actually far better than expected. The runs are enjoyable and as long as you keep in mind that you are skiing a privately owned mountain in the southeast, I think you'll have a great time! We also did ice skating and tubing which were awesome! read more

Sugar Mountain Resort - Ungrounded by good snow - Ski Resorts Near Me - Sugar Mountain, North Carolina

The slops are ice, and your old ski patrol likes to sit right in the middle of a Lane so he can take more tickets it's pathetic and disgraceful he should be fired, they're overcharging and their equipment sucked would never recommend a family go here. So much time wasted. Not worth the money, not worth the experience Customer service is hell on earth. read more

Tell your employees to move out the way when assisting others. As their blocking everyone and setting them up to get tickets taken away. Especially the old man who was power tripping off my cousin who barely got nicked. read more

I would not recommend a visit to Sugar Mountain Resort. The ski pass and rental lines were absolutely absurd. We stood in line for 30 minutes and didn't move and ended up going to the "more advanced" equipment line and had a $60 upcharge, but honesty worth it to avoid over an hour wait. The snow and ski conditions seemed good, except the lift lines were pretty long. The food selection here was criminal. $17 for chicken tenders and fries! Next time, I will try a different resort in the area or just make a trip out West . read more

Sugar Mountain Resort - Rental lines - Ski Resorts Near Me - Sugar Mountain, North Carolina

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Right so I love Sugar Mountain but I love this place so I went there today and I was snowboarding for the first time I'm a long time skier but I was going up there snowboarding for the first time and we get up late our fault we get there right I get one run in and then my shit breaks. I'm a little upset by this and you know the pass is about to end I'm like theres no point I might just get a refund and wait the last 30 minutes for my pass to expire. I go up there say yo I need a refund like not on the pass just the rental since they broke "nope" What do you mean? "Nope" OK I'll just waste $40 like shit other than that. It's a pretty good place. This one part upset me. read more

I can see why this place has a terrible rating. I live in North Carolina and won't be back. Customer service is lacking in reasonableness. Some of family members went snow tubing while I waited in a sitting area. When their time was up, I went to meet them as they were walking to put their tubes away. I wanted a video as they exited with their tubes and greet them as they left the "paid" tube area. Unfortunately, I was stopped by a middle aged man that stated if I did not have a ticket, I had to wait in a certain area, even though I was not in the tubing area and had no plan to enter where the ticket holders could enter. I told him I wanted to meet my eight year old son (and it was obvious that I was videoing). While he wasn't rude in his tone, he was a jerk to be a jerk considering this was not a complicated request. I only wanted to walk approximately ten feet to get a clear shot OUTSIDE the tubing area. My request was so trivial that I regret not taking a picture to demonstrate. It's also important to note that he did not allow tubers their full time they paid for. Lastly, I'm not sure if this is American company based on the website. If that is true, that's another deal breaker. read more

I visited Sugar Mountain a few weeks ago for snowboarding and had a wonderful time! All of their trails were open and all but two lifts were running. I originally went up for a half day but decided to stay for the twilight session to night ski as well. Lilly in the admin office, was very helpful and attentive when upgrading my pass. I highly recommend this mountain! read more

Sugar Mountain Resort - Ski Resorts Near Me - Sugar Mountain, North Carolina

Do not go to ski here. My wife and I traveled to see family from Montana and we were kicked off the mountain after our 4th run. We were kicked off because we were accused of not having our safety bar down and were not given a warning ON CHRISTMAS. They said we could go purchase a new pass and a security guard followed my wife around AFTER TELLING US TO BUY A NEW PASS. BUY A NEW PASS!?!?!? Absolute joke of a company, ski mountain, and overall establishment. I even had film of the whole day and they wouldn't even look at the footage as they said their employees wouldn't lie. GO ANYWHERE BUT HERE AS THIS IS A SCAM OF A MOUNTAIN!!!!!!!! I had proof they had the wrong people but they wouldn't even give us a chance to show them as their employees apparently couldn't have been mistaken but apparently would never lie. Manager said "are you accusing my guy of lying?" YES OR MISTAKEN BECAUE I HAVE FOOTAGE YOU GRINCH. WILL UPLOAD FOOTAGE AS SUGAR MOUNTAIN MERRY CHRISTMAS ON YOUTUBE. read more

I'm writing specifically regarding the excellent customer service I received from Abby in planning my upcoming visit. I cannot say enough wonderful things about Abby! As a first-timer planning a ski trip to Sugar Mountain, there were a lot of details, questions and decisions involved. Abby went above and beyond to clarify EVERYTHING! She spent extra time with me on the phone, patiently answering all my questions and offering thoughtful recommendations tailored to my trip details. Our conversation made me even more excited for my trip! Abby provided guidance on everything from the lessons to gear rental tips and even restaurant and transportation recommendations. Her exceptional customer service turned what could have been stressful into a delight. Thank you, Abby, for getting our first ski trip off to a great start! read more

DO NOT GO HERE ITS A SCAM! If i could give 0 stars i will! We payed for our tickets and rentals and were not told there was only 1 hour of skiing time! When we told them we wanted more than an hour they said "YOU SHOULD HAVE CHECKED OUR TIMES" We asked for a credit so we can skii later on that day and NO ONE WAS ABLE TO HELP US! They made us fill out this paper to get a refund. And I just got off the phone with the "manager" and he just said they simply don't do refunds. WE DID NOT USE ANY OF THE THINGS THAT WAS RENTED AND THEY DO NOT UNDERSTAND IT WAS $300 and not just $20 worth of unused things! read more

Sugar Mountain Resort - Ski Resorts Near Me - Sugar Mountain, North Carolina

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The tubing was great but the skiing not so much. We rented boards and the bindings were fucked on them...full day tickets wasted. Rent the equipment some place else. Half day ticket is enough for these icey slopes. Crazy busy to so get there early. read more

Sugar Mountain Resort - Slopes at Sugar Mountain - Ski Resorts Near Me - Sugar Mountain, North Carolina

Beautiful place everything was clean and well maintained There's just fast food and too expensive and not so good But the snow, the mountain and the tracks are great read more

Sugar Mountain Resort - Road - Ski Resorts Near Me - Sugar Mountain, North Carolina

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It takes some research to have a good time here. First off, you can't buy lift tickets until 8 pm the night before. If you wait until the day of, you'll be waiting in a long line. They do rent ski equipment, but if you do it here you'll spend hours in lines. As for the lodge, it is just ok. The food consisted of grossly overpriced sandwiches, pizza, burgers, and fries. There's plenty of booze to be had as well, but I didn't drink so I don't know pricing. Also, this is not a Colorado ski resort so get that out of your head. So how did we avoid these long waits? We rented our skis from an establishment off property. A quick google search will give you 2-3 ski shops all with about the same prices. They are easy and significantly faster. I spoke with the gentleman on the phone and asked all sorts of questions about what to expect on the slopes. He was very informative. As for lift tickets, we bought ours the night before. We showed up around 7:45 pm, window opened at 8 pm, and we were done in a matter of minutes. Easy and no lines. I can't say enough about their ski school. It fills up fast, but we managed to get our 9 year old into the group session. She had never seen snow until this day and after a 90 minute class, she was skiing the bunny slope alone. A big kudos goes out to the instructors. We stayed at a ski in ski out. It made life much easier. Overall, we were pleasantly surprised with the slopes. It's a great place to learn for beginners and also fun for more experienced folks. There is a military discount for active duty only...no retiree or vet discount. We'll definitely be coming back. read more

Sugar Mountain is definitely not a customer-friendly ski resort; don't waste your time. I reloaded 4 RFID keycard at a cost of $350 on January 24, 2025, for a full day of skiing on January 25, 2025, but unfortunately, I selected the wrong day (January 26). I reached out to their administrative office, explained my mistake, and requested to change the dates. I was disappointed to hear that they couldn't accommodate my request and that I would have to buy another ticket. I wasn't asking for a refund. I just wanted to edit the dates of skiing. As a loyal customer who has visited Sugar Mountain several times a year, I definitely won't be skiing at money-greedy Sugar Mountain again! read more

I've been going to Sugar since the late 90's and not much has changed. Parking can be a little tricky, especially if you have to park in the lower lot, but there are regular shuttles and it isn't really that bad. The lines to get tickets can be very long at times. Other resorts have an online purchase option (hint, hint Sugar). I bring my own gear and have never experienced the gear rental area. There are plenty of slopes for all types of skill levels. As always, was your sides and backs when using the blue slopes as those seem to attract the over confident beginners. Line for the lift were about 10-15 minute wait time (Sunday after 12:30). As the time passed the lines were shorter and we could ski down and go straight to the lift with no waiting. Every now and then the staff scans lift tickets to see if you are skiing during the time you paid for. I don't mind this as it never seems to hold up the lines. There is also food and a full bar available. Food is decent, very pricey but convenient. For me, my wife and son we paid $67 for lunch (1 burger, 2 fries, 2 hot chicken sandwiches, 1 mac & cheese 3 bottled waters 1 fountain drink and one ice creak cookie sandwich). I see a ton of negative reviews about the staff at Sugar. My experience was no where near what others experienced. At lease no different from other places I ski. Yes, the ticketing situation is very frustrating and there is no guarantee that you will be able to buy a lift ticket. By far, this is the biggest downfall and would make me question the trip to Sugar but there are a couple of other options in the area. And to be fair, since I had someone buy my tickets before I got there and brought my own gear, my interactions with staff was minimal. I would definitely suggest renting gear from an off site shop and thoroughly check the weather, slope conditions and take a peak at the web cams. My experience has been when you see very few people on the web cams then it might not be enjoyable conditions. Shorter lines but you make work for it. read more

Avoid! Horrible experience! 2 hours to get equipment, horrible service, unsafe conditions, long lines for lifts.

if there was a negative star, I would have given them that. Do not go to this place, I wouldn't even recommend this to my enemies. We purchased tubing tickets for my sister's birthday. we booked a 12pm time slot for Saturday 1/25/25 and we got there an hour before to find parking. we could not find parking for an hour and were directed everywhere through the town to find parking. We finally found parking and waited for another hour for a shuttle that was not full. I started to notice that the areas the resort employees were telling us to park, actually had police coming around and writing parking tickets. I decided to get the car and drop my two sisters off at the tubing entrance. They got there and was told they can't tube because they were late. They demanded a refund and was given the run around. I came up there to talk to admissions and was told to write a form and we "may" get our money back. When I expressed how much I disliked that, security was called and I had to explain the situation to them. This was a huge scam!!! read more

The owner is the most hated man in town, Gunther Jochl's who leaves a legacy of piss poor customer service, unorganized procedures, unable to embrace technology and big let downs. This is the only ski resort in the nation that does not sell tickets online. NO RESERVATIONS! Ski school, Lift tickets and Rentals are ALL first come first serve, about half of people standing in the line hours before the resort opens get to learn to ski. That means you waited in the cold for NOTHING if you aren't in the front half. Better camp out overnight!! The customer service stemming from the Admin office is ABSOLUTELY PATHETIC. Mask Nazis in the Admin office and it's 2022!!! The overweight female who appears to manage the Admin office barks orders at customers and doesn't understand how to say please, thank you, welcome, have a great day or anything other than yelling, interrupting, and darn near growling like a bulldog. She can't even smile. She's like this with everyone. Perhaps, if she hates her job that much, she should quit. read more

Sugar Mountain Resort - I lost count when I got to 537 skiers in line for this one lift. Pathetic. - Ski Resorts Near Me - Sugar Mountain, North Carolina

Prices are astronomically high for a season pass to ski I'd never pay $800+ for a season pass to a crappy east coast slope that's ice half the year and only open maybe 2 months decent we all know December there's zero snow out there you can get a full epic pass or icon and ski tons of mountains with real snow and 10x the slopes for cheaper and that's just sad sugar mountain would rather rip off people and is totally in it for the money. read more

Sugar Mountain Resort - 2023-2024 epic pass prices - Ski Resorts Near Me - Sugar Mountain, North Carolina

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Had a really negative experience our first time here on 2/23. First, the live slope cams don't work on mobile devices to see the conditions before paying. Second, customer service is very bad, from first paying, to equipment rental, to trying to get a response from mgmt. Their policy is that all questions or concerns for an administrator must be submitted by email, and then they don't respond to emails or phone calls after you leave. Primary concern was slopes were poorly maintained and unsafe on our visit. There were wet and nearly bare spots. Kids were getting injured and taken out in ambulances. We left after barely an hour. And it was NOT the weather because we went to Appalachian Ski Mountain the same day and they had very nice snow depth and wasn't mushy. (We ended up skiing there all week.) Second concern was we were double-charged for all of our passes (not the equipment). It's been three days and they still have my extra $300. My recommendation - do not go! If you must go, ask to see the slope conditions before you pay. Also, do not leave the premises with an unresolved issue. read more

A good place we found for tubing as a family. I could not give it 5 stars because some of the tubes looked deteriorated, also not enough of tubes for the amount of visitors on the field. Overall, the field was not bad, but we all felt that the tubing field on other places around the area are better. read more

Sugar Mountain Resort - Tubing view - Ski Resorts Near Me - Sugar Mountain, North Carolina

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The lines were horrible. No one to tell you what to do. You just follow the crowd. You can do the tubing if you are willing to wait 4 or more hours for tickets. No presales, only take first 120 people. If it sells out you have to stay in line for another hour and a half before getting the chance to be the next 120 tickets. Horribly thought out. If there was another option in town this place would close because of customer service. read more

Sugar Mountain Resort - The line for tubing after missing the cutoff. These people will be in line at least 4 hours. - Ski Resorts Near Me - Sugar Mountain, North Carolina

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They will give you no help if something goes wrong. Yes with crowds and weather, they offer no refunds, but also 3 of our 5 ski equipment sets malfunctioned. We spent hours waiting for them to resolve. Importantly, management refuses to even attempt to make things right. They simply just say "no refunds" and "rental equipment employees are always available to help with any issues". This was distinctly not accurate in our situation. Noteworthy, the customer service staff thinks that the resort should do something to make the situation right, but the manager is unwilling to address the actual concerns, and just says they are not liable. read more

Some of the best trails south of the Mason-Dixon line are regrettably accompanied by some of the worst services and amenities at any ski resort anywhere. Most beginning and intermediate skiers will find hills to challenge them, and Sugar's 4,400' elevation produces some of the longest runs in North Carolina. While nearby Beech Mountain is higher and has a longer vertical drop, Sugar has more trails, and its mid-mountain lift lets you spend more time on the slopes. But the resort itself is a disaster. On a recent weekday, we waited in line almost 3 hours to get our lift tickets and rentals. The process is completely disorganized, and made even worse by the fact that you can't purchase tickets online in advance. There's no point in shelling out for a full-day pass when you can't even get on the slopes until almost noon. Beyond the horrific rental process, the restaurant is terrible, with completely inadequate seating and predictably bad food. There's a separate bar that we didn't have time to visit because we spent so much time in the line for food. And most parking lots are accessible only by a shuttle bus that needs to run a lot more frequently at peak times. The only bright spot is a terrific little bar at the summit, with cocktails, snacks and facilities -- if you can score a seat or table here, it's far preferable to the mess at the main lodge. The ONLY way to enjoy Sugar is to arrive with your own gear, or to rent it somewhere offsite. There are a number of ski shops just outside the resort, so if you're staying the weekend, you can pick up skis and boots ahead of time and skip the rental disaster at Sugar. If you're coming up just for the day, skip this place entirely and head to Beech Mountain instead. read more

This place literally tells you not to come here and if you don't like it just leave. People were waiting in line for hours and they were told "Go Rent Your Skis' Off the Mountain" I have fired guys like Justin the Rental Shop Manager for much less rude comments that he made to my family and I. There is no appreciation or consideration for the customer. I will leave my $1000's behind at another ski facility and town in the future. When I asked to speak with a Manager I was told "Sometimes he comes in and sometimes he doesn't" This is at the height of their season! As you can see the poor business practices starts at the top and works it way down. I will note the ski instructors were good and nice. read more

Come early! We came around 9 am and the parking at top was already filled. Before I get to this review, I just want to say that I got dupe in thinking there would be real snow here. I wish my friends told me the truth. It's more that they never disclosed that info with me. I would've never came. I rather spend my time and money to go to Colorado to experience it. I found out days before the trip about the snow and since then I was disappointed. However, they all ensured me that there is an area for us to play in the snow. I didn't want to ski or snowboard cause I'm clumsy. I do not want to come back with a broken leg. I thought about tubing. Little did I know, this "free" area no longer exist. Our plan was to go check it out, play in the "snow" and take photos, then decide what to do. A few of us didn't want to didn't want to do anything but play with the snow. The temps were 50 when we came. I wanted that snow experience, guess won't get it unless I go to Colorado. 307/2019 read more

Sugar Mountain Resort - Ski Resorts Near Me - Sugar Mountain, North Carolina

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If this looks like fun to you (see pics included), then you'll love Sugar Mountain!! A 2-hour long line starting at 8:00am just to get lift tickets and rental equipment. ALL ski schools, group lessons, and private lessons SOLD OUT BEFORE 8:00AM! 2 main chair lifts (including the ONLY "Beginner"/All Green Run lift) with a 30 min. line ALL DAY LONG! Not to mention: horrible parking setup, extremely rude and uninformed staff, and overcrowded, small dining area with another 30 min. line to get food, plus 20 mins looking for available seating. We will NEVER return here. Highly recommend Beech Mountain or we'll be trying somewhere else in NC. read more

It's so bad I want to give you a zero, but I can't so I give you a 1. Me and my friends and originally Tyra banks. This was potentially the worst customer service I've ever experienced in my life. We waited in negative 3 degree windchill outside to try and get tubing tickets for my friends birthday after driving 6 hours from atlanta. We got to the front of the line and the door was slammed in our face. We begged and pleated with management to let us buy tickets for later so we wouldn't have to wait in the cold, but they said it was a safety hazard. Sir it's a safety hazard to make humans wait outside in the dark as the temperature drops to negative 5 because your computer system was made in 1969 and doesn't allow reservations. read more

See the letter I received below. A few things 1. In my complaint, requested a phone call to speak with someone about their procedures. Clearly they have the complaint and chose a letter as opposed to a phone call. 2. Their response is inaccurate and ignores the experience my wife and daughter had. When they got off the lift, nobody greeted them offering direction, guidance, or assistance. We could not find that despite walking around the entire facility. All we could find was a ¨Security¨ person giving out pieces of paper for complaints. 3. I live in LOUISIANA. It is a 13 hour drive. And they offered sent me 3 ticket vouchers for THIS season. To be fair, this consolation falls right in line with the incompetence of this business. read more

The Worst! If I could do 0 I would! Came at 2 pm for a tubing session, waited from 2 to 3 - they started to sell tickets and in 15 sold out for the 4 o'clock session. Therefore I had to wait for 5 pm to buy 6 o'clock tickets- they only sell 60 tickets per session. Such bad logistics. Its a piece of trash place. Do not waste your time coming here. read more

Sugar Mountain Resort - This is the view from the line, dirty dirty snow and only 2 lanes. This is not what is depicted in the website. - Ski Resorts Near Me - Sugar Mountain, North Carolina

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Sugar Mountain offers a great variety of slopes. The negative reviews are valid and here are some suggestions if you want a pleasant experience: 1) check snow conditions and webcams before coming; only visit if most of the trails are open and you can see the quality of the snow on the webcams; 2) bring your own gear or rent from a local business; Sugar's rental process is time consuming; 3) visit on weekdays only, preferably Tuesday - Thursday. I know many people have jobs or live far away and cannot follow these guidelines. I feel for those people and wish Sugar would make the necessary upgrades to run a smoother operation. read more

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0 for the snow tubing. It's a disaster. The rickety conveyer belt you ride up, the majic carpet, as they call it, is a joke. A lady fell, I think she was okay. It's so bumpy and jerks the whole way up the hill. No hand rail to help keep your balance until you get to the very top. It's on the right, and you exit onto icy mats on the left side. It would be safer if they would let people walk and just keep the belt turned off. read more

Pitiful customer service, obvious the owner cares about 1 thing and that's money bc covid outbreaks are not in their thoughts of running a business. Oversold mountain and long tight lines with no social distance. read more

Great place for skiing in the southeast. Sugar has some decent runs almost a mile long, and a small park with tubes, etc. --though it's not open all that often. Morning skiing/boarding is the best, even in cold weather it tends to get icy and slick by early afternoon from overuse. The location has several lifts but back to the overuse, they can get some good sized lines when people head in with the half day passes at noon --that said, the larger five seater lift which manages to fit six during busy hours keeps the lines flowing. They like to heavily make powder which can be a PITA sometimes --often aimed at the lifts and main through runs which can get annoying. Food is pretty good at the lodge, though that said can get pretty pricey --even more so that lodges out west which is something. Their ski school is fantastic. I put two kids through their school over two-three visits and they've become incredible, confident, skiers. That's certainly a asset of Sugars. The location is easy to get to and easily spotted from the main roads. Parking is great and I've rarely had to take a bus to get to the slopes. Always enjoy heading here even if spoiled by spots out west. read more

Sugar Mountain Resort - Ski Resorts Near Me - Sugar Mountain, North Carolina

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We were very happy to hear that they were open and had COVID guidelines in place, so we decided to go. We thought limited lift tickets and limited parking meant that they were selling a reduced number of tickets to allow social distancing. When we arrived and saw the extremely long lines and that parking was full on 1/16 and 1/17, we originally thought that it was because they were disorganized on selling the lift tickets. When we actually skied on 1/17 after buying our lift ticket the night prior, we discovered there was no parking available and no direction on where to find any parking. We had to circle between parking lots for an hour until we found someone leaving. In the future, I would have given this place a 4 star rating, but today I am giving them only 1 star since I have never seen this place so crowded with angry people trying to find parking. Our lesson is never go here on the weekend. Skiing on 1/19 during the week was perfect. read more

Had a blast here on a ski trip with friends! Love how it's so close to Raleigh. The amenities were nice and cozy. The snow is so beautiful. I suggest everybody in the state of North Carolina travel here at least once. read more

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I rarely write negative reviews but felt people coming for the first time need to know what to expect. Something is horribly wrong on the administrative side of things. Not enough employees, very little crowd control measures. When you have to spend three hours each day just to get on the slopes something is horribly wrong. You cannot buy tickets in advance for anything. My buddy waited two hours in line starting at 6am for ski school tickets that were already sold out. I tried to put my kid in ski school for the next day by checking in at 3 pm and was also told they were already full ( now keep in mind you cannot register in advance so how this is possible is beyond me). I was told I could not rent equipment for more then one day and thus had to return my equipment and wait in line again with my six year old daughter. This took no less than 2 hours to get tickets and equipment both days. There are also far too many people. I saw no less than 9 people going down in stretchers. Once I got on slope I realize it was because there are soooo many people on the slopes there are constantly collisions. Lift lines took 30+ minutes for the greens. Around the same for some of the blues. Ski patrol hut is stationed right below the green slopes so they come barreling through there screaming at you to get out of the way with brand new skiers scrambling to move fast enough when it's also super crowded. In summary only reason I'm not giving one star is because the facilities and the resort itself were great but it's management leaves much to be desired. I had a crew of 17 people. Not one of us had a pleasant experience and all mutually agreed to never come back. I've been to many ski resorts out west and east coast and am a double black diamond skier. This was by far the worst experience I've ever had. read more