This was a nightmare from beginning to end. It started off with their terrible customer service. I called to make a reservation for CR152 "Cardinal Crossing" at which they said the Office Manager would call me back with the contract information. Waited 1 week, never received any phone call or email. Called back and they said that the Office Manager was out of town that week but would definitely be in touch. Again, waited another week to which I received nothing. Called the 3rd time and expressed my concern regarding the rental that I didn't want someone else renting it. They assured me I was booked for it and that the "Office Manager" would send the contract to me. NEVER RECEIVED IT, when I called 3 days later, the rental unit had another contract on it - EXTREMELY furious at this point, they said they would rent 2 different properties at the same price as the other rental of which neither would I have chosen on my own. So I chose VC19 "Moose Lodge" which they said had a great view- it has a view of trees and a street. To me that is not a "great" view! When we get to the rental office to get the keys, the office staff forgot to give us the house keys to which we had to drive back and get them. We pulled up to the rental and we had NO WHERE to park. There were mounds of snow that were pushed to the sides and we literally had to park in the street. The driveway had not been cleared nor the road from the house. The house is very outdated. The stove barely works, the ice maker makes about 10 cubes a day, the bathroom on the main floor is full of rust and could not be flushed (you had to lift the lid to flush the toilet). You stand in an inch of water in the upstairs shower, it doesn't drain at all. We stayed over Christmas with grandparents and children and could hardly cook. The wine cork was broken, there are NO cookie tins or pans to bake on. Slim pickings on the measuring spoons. The rental looked like it hadn't been swept or vacuumed in weeks. The pantry had tons of dirt on the inside floor and dirt underneath furniture. Made me wonder if the bed sheets had been washed! Not to mention that someone hit both of our cars so we have a nice side swipe on both of our back fenders and side of the cars. My dad passed away and wanted to take mom here to get away from the house and have a nice Christmas together with family without having to worry and think about anything. Just an utter disaster! Will never use this company again! So disappointing for my mom and for Christmas! read more