Not sure why this place gets a bad rap. We made reservations for Friday night - brought to our table immediately. Celebrated my daughter's bday. Waiters were attentive. We got the hot Cheetos burger and steak frites. Kids had chicken and waffles. Rainbow brite shake and the goblet (the lollipop one?). Prices are a tad high, but this is now my daughter's favorite restaurant. The goblet can be shared between two people. The experience was excellent - the look on the kids faces when the shake and goblet came out was a sight to behold. Just know the prices in advance and make reservations! read more

The hostesses were super nice but everything else is Overhyped! The giant mozzarella stick is NOT as big as it looks in their marketing. We ordered the princess mini sliders and the duck that came with it didn't have the sugar factory written on it as advertised. Our waitress was extremely impatient and took forever to greet/ take our drink orders. Side salad was more expensive than advertised in the menu. Ambiance was loud as expected. The mini sliders did taste good, and the shakes are humongous and delicious, but a lot of the food and beverages are overpriced. We definitely don't need to go back. read more

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I have given this place a good number of tries through the years. It has gotten worse and worse, and unfortunately this time I had to leave a review. To give an overview, their food is extremely subpar and very very overpriced, their service is slow and the servers do not really care about their guests, and their management and front of house are an absolute mess. I know it looks fun and inviting from the outside, but after giving it multiple attempts this place is just not worth it at all. Save your money and time! Last time we went, we didn't have a reservation and waited TWO. HOURS. in line. If you don't have room, say how long the wait is or simply don't allow walk ins. They STACK their dining room with only reservations even when short staffed and leave no room for walk ins. When we get seated each time, the servers always take a long time to get to us, they sound so monotone, and the food takes forever. I got the Salmon salad this time and the salmon was very dry and the salad was half going bad. It was not a good experience once again, and when we tried to tell the server our experience of the food, the waiter said it "isn't his fault". Unfortunately this place has fallen flat too many times, and we won't be back. read more

Sugar Factory Foxwoods - Salmon Salad - American Near Me - Mashantucket, Connecticut

I gave this place three chances and I'm never eating here again. The drinks were alright and very creative but the food always tastes like it was just defrosted and thrown into a microwave or lacking in seasoning. My last trip I ordered the chicken and waffles and it was literally around $30 for a plate of Tyson chicken tenders on top of waffles and fries. No syrup, no sauce, no seasoning, only disappointment. If your goal is to come here for the sake of coming here or just having drinks, I can absolutely understand that. But if you're looking for a decent meal, go somewhere else. Also not a fan of the fact the servers really weren't all that attentive. I'm also aware the decor is probably supposed to look like a 16 year old's bedroom. So if the vibe of your outing matches that, it'll definitely hit the right notes. Not a place I would recommend otherwise. Tl;Dr - Get a drink if you want, but pass on the food. read more

Our food was delicious. The clam chowder was just ok tho different. The steak tips so tasty the steak frites special is worth it. Our waiter was cool gave good suggestions. My daughter never eats she ate a bit of everything. Pepsi products . No kids menu. Kinda pricey ... read more

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Generous portions, light and airy setting, and quick, friendly and courteous service by Angela made this meal with the family a very pleasant experience at Foxwoods. read more

We had an amazing waitress at the bar I think her name was Morgan, she was literally the best!! Chill but fun vibes and the brioche bread we had was perfect with our watermelon drink! You can come with friends or family, either way it's a win! It's definitely a vibe here and the drink is the highlight! read more

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Okay so I'm going to give this restaurant some grace only because of what I ordered lol. One of my favorite meals to order at any restaurant is chicken and waffles. Yes it's a very simple meal and also stereotypical but whenever I see this on a menu, I'm always going to jump to the decision of ordering that.....literally every single time lol! There are places where I have eaten some of the best chicken and waffles I've ever had (Amy Ruth's in Harlem, NY) and then there's places where I've had some of the worst chicken and waffles......Sugar Factory being one of them. The waffles were very soft and usually I like my waffles with a little crunch. The chicken tenders that accompanied the waffles weren't the best. The biggest issue with this was that it was $30.00 and I don't think that was worth $30.00. My girlfriend ordered the salmon salad and liked it. We also ordered the giant non alcoholic Mai tai which was amazing but it was $47.00. Not to complain about the price but just know that when you come here you'll be paying more for the presentation and not the food. But if I were you guys, I'd go and try other things there because to be honest I don't think it's fair to say the whole restaurant is bad just because they can't make chicken and waffles. They probably have other things on the menu that are pretty good but if you're a chicken and waffles connoisseur like myself, you will be very very disappointed. If you take the chance at ordering this dish, try ordering the waffles with bone in chicken and maybe the experience will be a little better especially if you like your waffles soft. But the Mai tai was the highlight of the night for sure and it was served with all types of yummy treats inside the drink and along the rim of the glass. The presentation and aesthetic is their primary focus though! read more

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We visited the Sugar Factory at Foxwoods this past Thursday, January 15th, to celebrate my daughter's 8th birthday, her actual birthday. This was something we had been looking forward to for weeks. We made reservations ahead of time and clearly noted it was for a birthday. My daughter was dressed up, wearing a birthday sash, and was beyond excited as we walked over from Great Wolf Lodge. We were seated fairly quickly, as the restaurant was not very crowded, though there were a few larger parties. Directly across from us was a long table celebrating another young child's birthday. Shortly after we were seated, that family ordered the large sundae. Multiple staff members came out, music played throughout the restaurant, and there was a large light-up "Happy Birthday" sign. It was very over-the-top, and honestly, it was impressive. I was excited knowing my daughter would likely get the same experience. Because we were not planning to order the giant sundae, I stepped away from the table and spoke directly to the hostess. I explained it was my daughter's birthday, that I had indicated this when making the reservation, and asked if she would still receive the same birthday experience if we ordered a different dessert. I was clearly told that if we ordered any dessert (even if not the sundae), she would get the full birthday experience. Only if we skipped dessert entirely would it be just a scoop of ice cream with a single candle. We ordered dessert, a chocolate cake and a milkshake. When dessert came out, two waiters brought it over with a single candle, sang a quick "Happy Birthday," and immediately walked away. No music. No sign. No announcement. No celebration. Nothing that made my daughter feel special. It was extremely underwhelming, especially after what we were explicitly told and after watching multiple other birthday tables (including the one right across from us and a group of girls nearby) receive the full experience with music, lights, and multiple staff members. Beyond that, the food itself was very disappointing. My daughter, who was dressed head-to-toe in pink, was so excited to order the Pink Princess sliders. When they arrived, they were completely tan. She kept saying, "Mom, these aren't pink." To make matters worse, the table next to us ordered the rainbow sliders, which looked exactly like the photo. If you have a child excited about the pink burger, be warned, it does not look anything like the menu image. We left feeling like we paid a lot of money purely for the location and name. The food was lackluster, the service was poor, and the biggest disappointment was that my daughter's birthday was completely overlooked. This is not something our family gets to do often. We saved for months for this trip and this dinner, and for it to turn out this way was incredibly sad and frustrating. Unfortunately, this was a very disappointing experience, and not one I would recommend for a special occasion. read more

Sugar Factory Foxwoods - "Pink" princess sliders - American Near Me - Mashantucket, Connecticut

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Overall a trendy and cute spot to grab lunch. We were staying at the Great Wolf Lodge and it was the perfect spot to grab lunch before we left. Of course my son loved all the over the top dessert options. Overall my table really enjoyed their food. The burger was just okay, a little bland. But, the fish and ships and tuna appetizers were a big hit. Along with that foot long mozzarella stick. I got the pistachio coffee which I really was not a fan of it, but my husband enjoyed his caramel one. Overall fun for the vibe and dessert! Service was friendly and quick! read more

We stopped here for dinner while staying at great Wolf Lodge across the street. We tried to call and the lady said there wasn't a wait so we went down, but we still waited about a half hour to even get in. After that, when we finally got in, it was better. The atmosphere there was so pretty and fun for kids. They have colorful menu items and it's a nice environment. They sang to people nearby whose birthday it was and the lights flashed on and off. As for the food, we loved what we got. I got a burger which was juicy and flavorful. The sauce they added was great. Tasteful blend. The penne Alfredo was also good. Not overly creamy, and the chicken in it was cooked perfect. Drinks were good as well. read more

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Went here on Christmas so it was a bit packed and we didn't have a reservation. I got the fish n chips and the batter was really gooey still and our food did take a long time to get here. Also the waiter didn't come until 15 minutes after we sat down. I also got the french onion soup and it lacked flavor and tasted watered down. The place itself was cute and prices were expensive but theres worse out there. Theres a wing stop next door. read more

Sugar Factory Foxwoods - fish n chips - American Near Me - Mashantucket, Connecticut

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Overhyped, but Fun for a Certain Crowd Sugar Factory definitely has the "Instagram appeal" with its colorful, over‑the‑top drinks and candy‑laden atmosphere. But be prepared: there's almost always a wait, and once you're seated, the drinks are extremely sugary and overpriced. It feels more like a spectacle than a dining experience. For me, it wasn't worth the hype. I can see the charm for a tween or teen birthday celebration--the giant goblets and candy décor make for a memorable photo op--but beyond that, it's a one‑and‑done kind of place. Fun to check off the list, but not somewhere I'd rush back to. Cheers read more

8.5/10 - Great Vibes, Good Food, Rude Hostesses I celebrated my 36th birthday at The Sugar Factory at Foxwoods Casino (CT ), and while I enjoyed my night overall, the experience had its ups and downs. We had a reservation for 6:45 PM, and everything was running on time, so we weren't allowed to check in early. Half of my party ended up not coming, so I changed the table size. When it was time to be seated, I let the hostess know that one friend was in the parking garage and another was still on the way. I was told they couldn't seat us until the entire party arrived--which I didn't see noted in the reservation at first (it was in small print at the bottom), so I didn't argue. However, the hostesses were super rude, rolling their eyes, speaking quickly, and just not welcoming at all. They were young (early 20s), and unfortunately, it showed. Oddly enough, they ended up seating us before my full party arrived--so clearly, they can seat you even if not everyone is present. As we walked to our table, one of my guests almost fell--the floor is VERY slippery. Anywho, the appetizers were on point! The Sugar Factory sampler, onion rings, chicken tenders, wings, and mac & cheese balls were all a hit. However, the chop steak entree looked like a rolled sausage and wasn't great, especially for the price. The salmon was delicious--not fishy at all.The mushrooms were amazing, but the potatoes? Not so much. Fish & chips were solid.The steak stir-fry was just okay. It was definitely on the spicier side. Shockingly, everything was well seasoned. The signature Goblet drinks ($40) were worth every penny--strong, fun, and massive. I couldn't finish mine and needed 2 people to help. You're definitely paying for the presentation, candy, and alcohol--but you will feel it. Lastly, the ambiance is what makes this place special--great for birthdays or girls' nights. Even with the rough check-in, I really enjoyed it. read more

Surprisingly delish!! I wasn't expecting much from the food since I thought it was more for the ambiance but I was wrong. My app and entree were yummy. Streak frites had lots of flavor (ribeye), the fries was soggy. If the fries were crunchy, it would have been 10/10!! Our server was prompt and professional. While dining, there were 3 birthdays celebrations going on so expect loud and lively music to be played. It was a fun experience! read more

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We loved our experience! The place is so photogenic from the atmosphere to the food and drinks themselves! The decor is awesome and great news the food is actually really good too! The rainbow sliders didn't taste funny from the color and the rainbow pancakes were to die for! We ordered from the seasonal menu and had the Smokey skull drink to share and it was so so yummy! We also had the seasonal vanilla shake and cookies and cream shake and truly it was just so delicious. We also ordered a Frankenstein burger and a sugar factory club sandwich and both were savory and yummy! The service was friendly and fast. We came back twice in two days it was so good and fun for the whole family :) read more

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We went during Christmas break and the whole place was decked out in holiday decorations. The food was pretty good and the service was great! My kids got the Christmas themed sliders and grilled cheese and the adults all got steak and fries! The Mac and cheese balls were phenomenal! read more

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As always there was a wait to get a table. This is particularly strange because sure there is always half of the restaurant is always empty. The wait was about 20 minutes around 4 pm on a Sunday. Once seated the wait staff was very friendly and knowledgeable. The food came out in a timely manner and the menu was huge! Although they focus a lot of the menu on drinks and desert, the food options they have are tasty and offer something for everyone. We had a chance in our schedule and had to end our meal early. The server was accommodating and quick in getting us out and everything wrapped up. We've always had a good experience after the ridiculous wait to get in. Plenty of opportunities for photos. Lots of mirrors, light up signs and photo opportunistic spots with cute chairs and back drops. If you're at Foxwoods, make a reservation. It is a fun atmosphere, fun foods, and delicious deserts! read more

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Went here for breakfast and food was terrible. Coffee was good but breakfast food was awful (had omelette). All four of us were dissatisfied. When I requested hot sauce the waiter stated there would be an extra charge. They only have pork options, which is also limiting. I don't expect much for breakfast, however go elsewhere. read more

Went with a large group. I got a decent meal with the steak, salad and rolls for $20 but that seemed to be the only reasonably priced thing on the menu. Some of our other parties meals were a bit over the top and the service was lacking. Was also hoping (and willing to pay the likely high price) to buy a t shirt for my son at the store but they had next to nothing stocked, who's surprised. read more

Sugar Factory Foxwoods - Entrance - American Near Me - Mashantucket, Connecticut

$9 CUP OF COFFEE! Yes, you read that correctly. They charge $9 for a cup of coffee and it's NOT listed on the menu. Felt totally taken advantage of. When questioning the manager the reply was " it's good coffee". Be carefull, there may be other price gouging surprises not listed on the menu. read more

We stayed overnight for a work-related conference and decided to grab a late lunch here--it turned out to be a lovely surprise! I had the steak melt with fries, and it was absolutely delicious. My coworkers ordered the sugar factory club and the South Beach flair burger, and they raved about how tasty those were as well. We also shared an appetizer platter, and my favorite bite had to be the fried mac and cheese balls--so good! I skipped the alcoholic beverages this time, but maybe next visit! read more

Sugar Factory Foxwoods - American Near Me - Mashantucket, Connecticut

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This was my third time here, convenient to the Grant Pequot Tower in Foxwoods. We had reservations but there didn't seem to be much of a wait on a Sunday morning around 11:30am. Expect sugar overload! The menu is extensive with breakfast and lunch items, but their specialties are sugary drinks and ice cream extravaganzas. None of which I get, lol. I had a caramel banana waffle minus the carmel sauce, and a side of sausage links. Delicious and enough to bring half home with me. My companion had an egg white veggie omelet and chicken sausage which she pronounced good. There is always a party going on, this time pre-teen girls with their parents and they were having a ball. The wait staff sing some sort of birthday song which everyone joins in on. I'm sure I'll be back! read more

This was our first and likely last trip to Sugar Factory. We were excited to make it part of the Foxwoods experience and it did live up to being an experience. The shakes were amazing, the atmosphere was fun and overall memorable in a positive way. Would recommend going for dessert only and not food. *Reservations are a must* DO NOT bother to wait in the walk in line during peak times- you could wait hours without any indication or communication of potential length. Many waited 1-2 hours before walking away to try elsewhere. The experience and food quality is not worth a Disney length wait. Our table had three orders of burgers- all were nearly inedible. Our kids were hungry and still would not eat the very cute rainbow sliders. They aren't typically picky and kids menu burgers are usually a safe go to. Two other entree burgers were equally as bad. The club sandwich however IS recommended! read more

This was a visit for my son's 13th birthday. The onion soup and burgers were good. My daughter enjoyed a fancy shake while the other 3 of us enjoyed a cookie sundae. The waitress was attentive and very friendly. Overall, it met our expectations. read more

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DO. NOT. GO. HERE. By far the worst dining experience of my life. I have never experienced more rude people in one place, with deplorable uncaring service and barely edible food. If I could give negative 10 stars I would. Literally go anywhere else than this spot. read more

This venue located at Mohigan Sun Casino its a wonderful experience for all those who love candy and sweet treats. The burger plater its a most to order. The venue decor its amazing. The staff was wonder full very accommodating and eager to help. Just be aware that this restaurant is for children and very noise. Over all a nice fun experience. read more

So I treated my friends the other night to some epic eats and sweets at Sugar Factory. It's been a while since I've been and a few of them had not been before, and I had a gift card and wanted to tell them all thank you for helping me last year. We split several orders of the yummy Mac and cheese balls, the sampler platter, and of course, the rainbow sliders. 3 people went home happy with rubber duckies and I think that sugar factory needs to def get more and put them on everything, lol. We split multiple goblets and everyone got yummy burgers. Then we followed that with a Cookie Monster shake and some of their cakes. All in all, food for the gram, and a great place to hang with friends. read more

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We were seated at the bar for my birthday dinner and before we had even ordered our food, the waitress knocked a glass of water on my date. The manager came over and made jokes about the ambiance. The food was premade and reheated, terrible quality for the $200+ price tag. Service was friendly but very slow. We were not compensated for having water spilled on our laps. Would not recommend and would not go again. read more

This place is full of bright colors, candy and over the top desserts... sounds kid friendly right? That is until they shut off the lights and blast a song for someone's birthday that repeatedly says "all I want for my birthday is a big bo0ty h0." This was at 6:30pm on a Friday. Restaurant was full of kids. read more

Ehh Overrated Been going to the chain for years now but I think I'm over it!!! Drinks were mediocre at best the line to get in literally wrapped around the corner, but we sat at the bar so we didn't have to wait. It was busy, food was trash would not recommend. I did love the one in Miami, but don't love the one here. read more

My son wanted to have a specialty milkshake. Sugar was on his summer bucket list. We decided to make the trip on a Friday and was unable to make a reservation. The wait was about 30 minutes; not too bad. When we were seated we had two small tables pushed together which would be fine if the floor didn't make the tables so slippery and easily moveable. Any time my youngest gets leaned on the table it would slide and one time almost flipped. Maybe some no slip on the feet of the table would be great and less stressful. Other than that the service was good and the food has definitely gotten better over the years. My tomato bisque was nice and creamy. The pretzel was fresh; hot and soft with a delicious cheese dip. My son loved his foot long mozzarella stick and rated the cheese pull a 5. The Cheetos burger was huge and hard to tackle but delicious with the right amount of heat. Our specialty shakes were definite eye candy and picking the candy off the sides was delicious. The S'Mores Shake was delicious and the s'mores on top a big hit. It was so sweet and big we couldn't finish it so we took the brownies home with us (we had 2). The Glitter Under the Sea Milkshake was beautiful but just ok. It was supposed to be a vanilla and rainbow sprinkled milkshake but it was super bland and may have had confetti in it not sprinkles? Idk. There was a strange after taste to it. While it was still fun to drink I probably would choose a different shake the next time. I was still happy I tried it. The atmosphere itself was very loud but fun. You need to enjoy loud music. The decor is cool and there's plenty of photo ops. They do have a photographer go around to take pictures. We were given a free postcard to take home which was nice. I would've actually purchased some of the other pictures as they really did come out nice but for $25 per print we passed. $5 or $10 is way more reasonable. Maybe if we were on vacation as in tourist I'd buy 1; maybe. Overall, we will be back. It's a fun night out. I'll just ask for a different table and have fun trying a different shake. Enjoy. read more

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We love the excitement of the sugar factory! Every end of the summer we take our granddaughter there for an exciting back-to-school sendoff dinner read more

Sugar Factory Foxwoods - The birthday, special dessert - American Near Me - Mashantucket, Connecticut

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Avoid if you can. The service was attentive and the vibe was kid-friendly, but the food was worse than mediocre. That the restaurant charges exorbitant prices for the meals borders on unethical. Try the fast-casual places nearby for much better bang-for-your buck. read more

The Sugar Factory is one of my absolute favorite places to go for a celebration. My friends and I recently graduated and decided to celebrate at Foxwoods. I have been to this restaurant multiple times, and I am always extremely satisfied with both the food and the service. Our waitress was attentive and kind, the food was all brought out very quickly and was warm and delicious. Each of us were satisfied with our drinks, appetizers, and entrees. While the alcoholic goblets are a bit pricey, I honestly think they are worth the price and I would continue to order these on every visit. Not only are they a fun treat at the table, but the drinks are actually very tasty and the alcohol content is reasonable. If you are looking for a place to celebrate a special occasion or to treat yourself, you will have a wonderful time (and a wonderful meal) at The Sugar Factory. read more

I didn't get much to eat but chicken fingers because I didn't want to order anything big I was t really hungry. My husband got eggs homefries and bacon. He said the egg was cooked perfectly. There was 1/2 pound of bacon on the plate. My chicken fingers were ok. When we were seated I got put in a corner of a booth and it smelled horrible of mold. I appreciated the waitstaff they were great. Overall I think this place is overrated. I was expecting an exciting time but what I got was sub par. The drink I got was love peace and harmony was pretty good. I guess the sugar factory is only good if you want some crazy ice cream or a giant goblet. I did like the ice cream it was yummy. There were decorations all over the place and it added to the unclean look. Everything felt like it's been covered in dust and no one has cleaned since they opened up. It was disgusting. I would never go back. read more

Reservation made on OpenTable was super easy. We showed up 15 minutes before our 7:30 reservation on a Friday night and were seated within 5 minutes. The restaurant has an open type feel to the casino but feels like it is its own thing, which I loved. The decor was so pretty. Total party type vibe. The menu was surprisingly great. We've been to a different sugar factory and the menu was sparse. This menu was not only full of options, but unique options that made it hard to decide. We had a table of three and here is what was ordered: Flaming hot Cheeto burger- my son loved it. Said that you couldn't taste the Cheetos in every bite, but that they gave it the perfect crunch. Super cheesy Smokey burger- melted cheese and bacon poured over the top. My husband asked for it with one beef patty instead of two. They said they could do it, but it wouldn't change the price. We were fine with that as he didn't want that big of a burger. It. Was. Messy! But he loved it. The cheese was so flavorful! I may have stollen many fries to scoop up the dropped cheese... Cajun chicken penne Alfredo- so good. I loved the flavor. It had a little bit of a kick, but I wouldn't call it spicy. The bread that came with it was super buttery and delicious! Not a ton of chicken in there, but it was enough. Peachy punch goblet with no alcohol- We love sharing these. They are super sweet, but fun. My son always jokes that it's spicy air when you get down to the bottom because of the dry ice. We loved the peachy/pineapple/strawberry flavor of this one. S'mores brownie milkshake- massive and delicious! Chocolate shake with two s'mores and a brownie on top. The chocolate shake by itself was just average, but the toppings made it amazing. By the end we were so happily stuffed! The service was alright. Our drinks never got refilled and we only saw our server when he took our orders, brought the food and checked on us at the end. He seemed frazzled, but that wouldn't keep us from coming back. read more

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It's one of those places you come for great ambiance and a social time. Got the Strawberry lemonade splash , Mac and cheese burger and what I call "pretty patties" (ifkyk). The ambiance was great and the food was decent, could have more flavor. Jose was running the whole place, which gave us time to enjoy or goblet read more

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If you want alcohol and sugar this is the place for you. The food is expensive for the cheap quality and poor execution. The chicken was more breading than chicken, and the flat bread was beyond soggy, however the drinks really were a hit. read more

Sugar Factory Foxwoods - Chicken strips - American Near Me - Mashantucket, Connecticut

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We waited , waitress came over went to get menus, while she was people came into the reservation line so she put them down and went to them, found that very rude. Hubby ordered a bottle beer no glass. Got food asked for salt 6 minutes later. My plate there was enough for 2 people. Food was ok , but next time think I'll go next door to eat. read more

Sugar Factory Foxwoods - My lunch at Foxwoods - American Near Me - Mashantucket, Connecticut