Gladys at the bar gave great customer service this was my 1st time & I will be back!!!

Visited Sugar Restaurant around 3PM and the place looked really nice. It also wasn't crowded at that time which made it comfortable. The music selection was definitely a vibe with good R&B and Hip-Hop playing throughout the restaurant. The service wasn't terrible but could've been better. The staff didn't really check on us much to see if we needed anything. We had to ask for extra napkins and it would've been nice if they automatically brought extra plates in case couples wanted to try each other's food. They also had a baseball game on the TVs but the picture kept freezing. Now for the food, this was definitely the highlight. We originally ordered the Chicken Mofongo but they accidentally brought out the Beef Rib Mofongo instead, which actually cost more. We didn't complain and honestly I'm glad we didn't because it was really good. The beef was flavorful, tender, and literally falling right off the bone. We also had the Half Rack BBQ Baby Back Ribs with mashed potatoes and those were good too, tender meat and tasty mashed potatoes. The Crispy Chicken Donuts were different but surprisingly solid, and the sauce that came with them was really good. For drinks, we had a Piña Colada and margaritas. Both tasted good, but they definitely weren't strong enough to justify the $15 price tag. Overall, it wasn't a terrible experience, but probably not somewhere I'd return to. I'd give it about 3.5 stars. read more

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My coworkers and I stopped by for happy hour, and the first thing I noticed was how beautiful the venue is. The space is aesthetically pleasing with a stylish vibe that makes a great first impression. The host was warm and welcoming, and since the place was practically empty, we were seated right away. I ordered the passionfruit margarita, and it was delicious--definitely a highlight. The host also recommended food options and was quick on her feet, which I appreciated. While I'm still a bit hesitant to try the full menu because of past reviews, I'd definitely be open to trying the appetizers next time. Overall, if you're looking for a quick, relaxing bite during happy hour in a pretty setting, this spot is worth a visit. read more

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If you are bored and want to grab something to eat locally, this is a decent spot as long as you manage your expectation accordingly. My guys took me out for dinner on a Saturday evening a couple months ago. I didn't want to go too far so I elected for us to try Sugar. A reservation was made however, it wasn't clear that it was needed. We were seated quickly before the hostess realized we had one and then moved us. Here is where you must mange expectations, service was extremely slow. Even though our server was sweet, she seemed to be totally out of her element and this definitely hindered the experience. I don't know if it was age (she appeared to be older than the others), a language barrier (English was not her first language), or unfamiliarity with the menu and/or equipment. It could have been any combination of all of the above. We literally entered our own orders into her handheld a couple of times. The table next to us was seated after us, order and received their food & drinks (a couple of rounds) and was done and we were still waiting for our orders to be entered correctly. I kept it simple with a Jack and Ginger ale, she wasn't sure if they carried Jack. Thankfully they did, they seem to focus on pre-made frozen drinks and none of those appealed to me. We order wings, and I must admit the wings were a bomb 10/10. Seasoned well, crispy, yet juicy and cooked to perfection. I did the stuffed red snapper and the guys both did chicken breast one with white rice and the other with a house salad. The guys enjoyed the chicken breast and while I enjoyed the stuff part of my snapper the fish itself was a little dry and in much need of a sauce since it also lacked flavor. I requested a chimichurri-ish sauce to help carry the dish. As you enter the front is a little misleading as it seems to be the staff chill spot, but once you go up the stairs, the main dining area was cool with cute lighting and decent tunes playing. Overall a decent local spot. Just A Note: I would return on a chill night when again I don't want to go too far and probably just do the wings and a drink. read more

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I went for a date night with my boyfriend and we liked the experience so much we booked it for my birthday dinner on last night. Our waiter Gabriel was so attentive and super nice even brought our cake and sang Happy Birthday with my friends and family. The food was amazing i had the Ocean Rice with extra shrimp and a couple of Sugar Signature Drinks. Sugar BBQ Made Bianca's Birthday amazing and i would love to thank Gabriel,Lucia and her brother for making my birthday epic this one is definitely for the books. I had a blast highly recommend. read more

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The steak taste like nothing The candy was better. and my drinks was better. The customer service at the bar perfect no complaints, but the restaurant itself they need to play better music Would I eat it again probably not But I would go there for drinks and make sure I eat before I get there From 1 to 10 Going to give it a 0 The customer service at the bar I'm going to give it a 10/10 read more

Sugar BBQ - The food was trash The steak. It did not have no taste to it. My drinks was better and the candy too the customer service perfect - Barbeque Near Me - The Bronx, New York

Happy Hour margaritas were on point--super tasty and refreshing! The wing sauce had great flavor, but the wings themselves didn't have the best texture. Calamari was crispy and well-cooked, but the octopus had a strong fishy taste and smell that made it hard to enjoy. Overall, drinks over food for this spot! The server was very friendly and helpful with taking my pics, and the restaurant atmosphere was filled with good vibes. read more

Sugar BBQ - Downstairs near the restroom area - Barbeque Near Me - The Bronx, New York

I would've given this place 1 star if it hadn't been for the wonderful young lady who was outside the restaurant welcoming people (I think she was a hostess) with a warm smile. That was the best part of dining here. I've dined out A LOT. My discernment is quite strong when it comes to restaurant experiences. I could tell walking in the space and looking at the menu, it'd be more of an app & drinks type of visit. That's what we ordered. We ordered a shrimp appetizer that was like bbq shrimp & something else...it wasn't memorable. We didn't order alcohol because we weren't drinking that day, but my partner's pins colada was tasty. My thing is...why open such a beautiful space and not have food to match?!? Does the owners not read the reviews?? If there's a few bad reviews concerning food or service, you should DEFINITELY make immediate changes. Nothing worse than a pretty restaurant with mediocre food (and service). This place is located on a shopping strip, centrally located, busy area, close to the highway, lol...you catch my drift, it should be PACKED. There's a reason it's not. So why not figure that out & FIX IT! Food should be made with love. read more

The food was good. The service was good. The ambiance is very nice. I would definitely go again.

Avoid Sugar Restaurant: A Mother's Day Disaster I've been wanting to try Sugar for months, and I thought Mother's Day would be the perfect occasion to finally celebrate with my family. I couldn't have been more wrong. What should have been a special meal turned into a masterclass in terrible service and cold food. We actually started on a high note; we only waited about 10-15 minutes for a table. However, once seated, we were told the food would take 40 minutes. We decided to stay--big mistake. Our waitress was clearly overwhelmed with too many tables and basically disappeared. The real kicker? The manager. He asked how we were, we explained the disaster, he took our plates promising to return... and he never came back. As we were leaving, we saw him laughing at the bar. Totally unprofessional. The Food (or Lack Thereof) The kitchen timing was a total mess:My husband and two kids got their food, but mine didn't show up. When my plate finally arrived, it was stone cold. My husband's mashed potatoes and vegetables were also cold. The kids' meals were missing the garlic bread promised on the menu. They took our food back to "fix" it, but when my plate returned, it was still cold, and my husband's food never came back out at all. We ended up paying only for the kids' meals and leaving hungry. Bottom Line: This was a shitty Mother's Day dinner. To be ignored by the manager while he's hanging out at the bar is the ultimate slap in the face. We will never spend another dime here. Save your money and go somewhere that actually values its customers. read more

We had the wings,mac n cheese, onion rings and fettuccine Alfredo with chicken. The only good item was the onion rings. Everything else was trash. The first restaurant I've ever left without a togo box! Zero stars! read more

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The place was very nice in the middle of the block. In the middle of the South Bronx. The food I was not a fan of, all the hype just didn't add up to me. The hype is about this chicken donut. We tried it and didn't like it. It leaves an after taste in your mouth. When you see the video, a guy takes a piece, and you see the mozzarella cheese. In this chicken donut, there is no ooze of cheese. Maybe I came on the wrong day, but it's a no-no for me and Brown. I asked for it to be taken off the bill, and we requested the 3 wings for $8.99. They were very greasy and discolored. I had a bad experience today, but that Sugar BBQ, I am not a fan of it. I do wish you much success. The service was ok, and the atmosphere was a good afterwork vibe, music good. The food was just a disappointment for me!!!. read more

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The food and service was really good. The steak could've been thicker. Highly recommended. Music is good and not too loud. read more

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Amazing Food, very tasty cooked to perfection. Service was great, server was very attentive, Ambiance very laid back, great music. read more

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It's a decent spot. I ordered the Chicken breast with rice. It used was cooked well. I think it could have used some more seasoning. The wings were decent as well. Also could have used some more seasoning. The environment was nice, music selection was okay. The waitress was very nice as well. read more

Sugar BBQ - Chicken Wings - Barbeque Near Me - The Bronx, New York

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excellent customer service fresh food good drinks the place is clean good hospitality the food taste delicious always go to sugar restaurant also I celebrate my birthday and will celebrate my birthday read more

Sugar BBQ - La rubia estrella public figure - Barbeque Near Me - The Bronx, New York

New place in the hood. It has a nice bar. Good vibe. Nice service. Henny Colada was on point. Wings are big and the whisky glazed sauce was tangy. The ribs where pretty good. I've had better but definitely tasty enough for a 2nd visit. read more

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It's an okay place in terms of size & decor. The food- Lemon chicken, Mozzarella sticks, Fries, Mac & cheese, Wings and Sauces (we're a family who shares so I tried a bit of everything) ALL okay. The drinks are much better than the food. I would say Sugar can be an ideal stop for a drinks & appetizers kind of night if the following issues are addressed. My experience fell short because the place was fairly empty (Friday afternoon 2pm-ish) so our server was super laid back eating, chatting and missing at times. The biggest issue was the flies. As soon as our drinks and food arrived so did a hand full of flies and gnats which made for in uncomfortable experience as we feared them landing in our food & drinks. A few of us had leftovers but everyone refused to take a doggy bag home because due to the long wait in between the flies had likely made contact. I kindly bought this to the attention of our server who laughed it off. We were celebrating a birthday and I didn't push further and gracefully paid the bill but I also don't see myself returning. read more

This is a new place that opened up in Southern Blvd. The location is definitely needed in the neighborhood. It brings the city vibes to the bronx. You don't have to travel far. The service was great, they make sure they are coming around to make sure you good. The food is okay too. I think there some kinks they have to work on with the food, like making sure the vegetables are cooked a little more or making sure the fried food isn't overly fried but other than that the food was great and so was the drinks. read more

Sugar BBQ - Menu - Barbeque Near Me - The Bronx, New York

I wanted to get some BBQ for the 4th of July weekend, so I decided to try Sugar BBQ. I placed my order by phone for Beef BBQ Ribs, Mash Potatoes, a drink, and a dessert. The service was great. My order was ready when I arrived, the staff were friendly, the ambiance was family oriented, and the food was delicious. Thank you for some great BBQ! read more

. I visited this restaurant with high hopes for a new BBQ spot in the neighborhood, but I was disappointed to find it was more of a fusion restaurant. The chicken donut was bland, and while I was excited to try the pulled pork sandwich, it was overly salty and came with sweet plantains, which created a strange combination. I love sweet plantains, but they just didn't fit with the dish. Additionally, the service was lacking; all the waitstaff congregated at the front, and it took them a while to take my order because they were too busy gossiping. Overall, this place feels more suited for a quick drink at the bar than a satisfying dining experience. read more

I've been here before, so we decided to order our food the moment they came by to ask if we wanted water. Proactive, right? Well, turns out the water was running on island time because it didn't show up for half an hour. I guess our table just didn't look thirsty enough. My sibling and I also ordered drinks. They got a Diet Coke, which must've been mixed by an alchemist because it tasted downright mystical. Meanwhile, my drink never came--probably got lost on its way over or joined a witness protection program. When it came to the food, I asked for a skirt steak cooked medium rare, and my sibling went for a burger. Apparently, the burger comes with a side of mystery because no one thought to ask how they wanted it cooked. The food took over an hour to arrive, and by then, I was officially hangry. Their burger was so burnt it might've doubled as charcoal for a backyard BBQ, while my steak came out raw. Not "rare" raw--no, this was "needs-a-butchering-license" raw. My knife took one look and said, "Yeah, no thanks." Oh, and the salad my sibling ordered? Let's just say it had aged like fine wine--if fine wine tasted like soggy lettuce and regret. To top it all off, the meal came with an unexpected parting gift: a round of synchronized stomach gymnastics for both of us. Let's just say we've spent more quality time with our bathroom since leaving. Honestly, it's hard to believe how much has changed at this place. I genuinely used to love this place when they first opened. Maybe it's still a decent spot to sit at the bar--if you enjoy gambling on whether your drink will show up. I'm rooting for them to get back to their glory days because right now, it's giving "training montage" vibes. read more

When we arrived I was welcomed with ok music.place look decent decor were nice and simple. The waiter sat us down and began to ask what we wanted to drink. We ordered a double smashburger,baby back ribs and chicken with white sauce and mashed potatoes. 1st my plate (ribs) it was salty. Don't get me wrong it was tender but salty as hell.my daughter hamburger. How can you mess this up . Cook well done and ask for medium rare. Tasteless I tell you. Not even ketchup could help it.Now the fries, undercooked and cold.she didn't eat it My friend had chicken breast...dryyyyyyy and bland.she told me that the side of mash potatoes tasted old and cold. Would I go back ,No. read more

Sugar BBQ - That's what she left. - Barbeque Near Me - The Bronx, New York

Drinks were good ...it was my day..the wait staff took a long time to come back to my family's table..I was embarrassed because I had spoken highly before hand...the music was sooo loud we couldn't have a conversation...all I have to say read more

the drinks, services & food were excellent. i will go back again. i recommend people to try this new spot on southern blvd in the bronx, you won't be disappointed read more

This place has been open for a while in my neighborhood, but my husband and I just decided to go in for lunch today. The place wasn't too busy although there was a large party of maybe 15 celebrating a birthday. The ambience was great, really great vibe and I was super excited about trying the food. The hostess was fine, our waitress was great with getting our order and bringing our drinks. She took our order and we then that's when the problems began. about 40minutes went by without getting our food or hearing why it was taking so long. When we asked, they said that it was because we'd order our food well done, which we had not. We had order pulled pork sandwiches. The expectation is that pulled pork will be well done. We were told the food was coming shortly, but it didn't. We told the waitress we didn't want to eat there anymore and to just give it to us to go. Ultimately, the food was good, but there really is no reason that a restaurant that isn't so busy on a Sunday afternoon should leave anyone waiting an hour for their food. read more

The worst service the restaurant was empty and our waitress took forever to bring us our drinks and got our orders wrong multiple times including leaving out items when she brought it out.. was looking forward to having a good experience with this place with my family but over all the food was worth it and there portions were big. Manager did come by at the time of was paying the bill and asked us how our experience was and I was nothing but honest very polite but did nothing about it so why bother asking further reference service does matter! They pay more attention to the service at the bar. read more

BEWARE OF THIS PLACE ! I ordered Calamari and they charged me a $1.00 for sauce. They overcharged us on the bill by $400.00 and the gratuity was $75.00 and $40. tax. The manager had to adjust the whole bill and was very unapologetic. The food tasted awful. The food was dry and refried. Wings are awful. A simple burger was disgusting the burger tasted like a hot dog instead of a burger. The calamari had no flavour whatsoever. The ribs were dry and tasted funny. This place doesn't even deserve a 1/2 star. The music mixing was horrible. read more

This was one of the worst food I have ever eaten! First of all everything was ovepriced. 55 dollars for stale hard hamburgers that almost made me and my father vomit. My burger order was damaged and falling out of the package. They got my soda order wrong. They sent a delivery person who did not speak English and damaged my meal. The order took too long. I would not suggest this to anyone as the food can cause nausea and sickness! Someone should report this restaurant to the help inspector because it was disgusting! read more

Went there on a Monday with a party of 10 people i just want to say if you're a bbq person then stick to that because the rest of the food wasn't so great the wings were taste less like no seasoning I ordered a chicken penne ala vodka and told them to grill the chicken which they didn't and they gave me rigatoni noodles not penne the sauce wasn't that great needed a little bit of garlic and let's get to the best part the waitress forgot my sons fries had to remind her twice and when we needed something from her we had to go look for her and found her smoking hooka by the bar I mean it's all good but make sure you're table is taken care of before you go do your thing and she was rude to my uncle as well when he asked her for something over all I'll give them a 5 out of 10 because the place was nice and the bbq sauce was good but if you work on your customer service and add some flavor to your dishes that don't have bbq sauce i would consider coming back I'm good for now and one last thing I didn't have a drink because it was a Monday but my uncle did said it was okay but the glass was kinda small for the price considering that it was more juice then liquor in a frozen margarita read more