I patronized this business during COVID and a mask mandate. First, I counted 13 dryers on one wall alone "out of order" and some for quite awhile. Should have been my first clue to go somewhere else. Then, after finding several dryers to fit all my linens from my own business in and loading up my laundry card I witnessed the employee not wearing a mask, walking about the customers, doing drop off service, etc. When I asked, she informed me it was just for customers, not employees. Owning a front-facing business myself, I knew this to be inaccurate and shared with her. She doubled-down insisting the the Dept. of Health had already been out and said as long as she was behind the counter, she was fine to not have a mask on. Weird, because when I called the health dept. they were shocked. I attempted to contact the owner, Thompson Realty Group, only to be told, "you don't have to do business there" but the secretary for the owner, or manager, or someone. I left a message for her to call me. She didn't. I called back and was told she would not be taking my calls.
Do not go here if you cherish your life and wish to be part of reducing the spread of Covid. Bad customer service, broken machines, unethical and illegal practices, and absolutely no accountability from the owner...nope. read more