Brandon is a great employee that works for the Netops family he goes above and beyond to resolves…read moreany issue in a timely manner i recommend this internet service its great!!!

If you live in or around Odessa, or need quick internet set up for oilfield needs, CALL THESE…read morePEOPLE! Amazing customer service and they are fast, friendly, and just great all around. Very happy to have come across this company!

I had Grande Communications before Astound bought them out. So for over 10 years I had this…read moreservice. 1 GB of download. Since Astound took them over, I had over 5 service calls telling them I had barely any service. It seemed I was on a party line, sharing my service with others on my street. I called Starlight Broadband, and the installer noticed one of my cables was in the wrong port. It fixed my problem. But ended up changing services anyway. I had made my payment early on July 1, 2025. It wasn't due until July 8, 2025. I cancelled July 2, 2025. They refuse to refund any monies stating I was paying for June 15, 2025 to July 15, 2025. Even though I would have been able to use their services until August 8, 2025. They said over and over, "Its our policy to never refund any monies"... They even told me they could see I wasn't connected any longer. What a rip off.

I can't send pictures, videos or GIF's on my phone at my complex & NEVER had these issues with…read moreSparklight. Don't choose this horrible company, get Starlink instead. I'm paying for 1G & texts take FOREVER TO SEND at night & during the day. Constant "network error occurred" mesaages. In an emergency, your loved ones will never get the texts or pictures!!!!

I always have issues with my service I have half of the month good service and then the rest…read morenothing but still have to pay full service. My wife does work from home n half of the time she has to go to someone's house or the library. They need to improve their service

Reach is the worst internet service provider in the world! They owe me money for dealing with them!…read moreLost wages alone I should be able to sue, I'd have a down payment for a new car! First month on a deal wasted with intermittent service and they keep wanting me to take off work again to look at 4 feet of rg6 quad shield and an f connector just to waste more of my money because they somehow managed to fix the problem on their own ‍‍‍ the problem just went away until today, now no internet indefinitely!

Never works was out all of sept was charged $80 now we've lost internet again after finally getting…read moreit back October 1st, its literally a week later, bet they won't miss pulling that auto draft payment though, worst internet company ever DO NOT WASTE YOUR MONEY ON THIS SCAM

One star is way too many but they don't offer any less pay 80 a month to never have internet no…read moreresponse ever this is ridiculous do not use

10 people waiting, 1 employee working. THIS PLACE SUCKSSSSSSS and so does their cable and internet…read moreservice! Go satellite!

Worst ever!!!! Buffering, can not connect, this box can not play at this time, just a few of the…read moreerrors I see on a daily basic. Technician came out 3 times to fix but all I heard is how the last one didn't know what he was doing. If you want bad service, the worst ever viewing experience, than this is the provider to go with. Pulling out this crap and going with a real provider. Don't, don't, don't, even think about using them, you will regret it.

We called for service repair, they came out with in 15 mins. Internet Service has been good for…read moreus. Thank You

Thank you for helping us out. Devin, the tech, did a great job setting everything up for us. Very…read morefriendly and polite gentleman. I will always recommend GIS.

You'll loose internet often and when it's up and running it's slow. They'll come out find a bad…read moreconnection and just not reliable but after a 2 day outage they did knock off some of the monthly bill.

I recently canceled my TDS Internet service after years of dealing with spotty reliability and high…read moremonthly costs. I switched to Kinetic Fiber, and the difference has been remarkable. The service is significantly faster, far more reliable, and costs less than half of what TDS was charging. My biggest frustration, however, has been TDS's billing practices. It has now been five weeks since I closed my account, and TDS still has not refunded the $317.74 credit balance they owe me. When I called to ask about my refund, I was told it could take up to 120 days to process. I spoke with a supervisor hoping there might be some flexibility, but was simply told, "We cannot override company policy." I pointed out the obvious double standard: if I were 120 days late paying TDS, my internet service would have been disconnected long ago, and my account likely sent to collections. Yet when TDS owes money to a former customer, they believe it's acceptable to hold onto that customer's money for as long as four months. Between the unreliable service, high prices, and what I consider an unreasonable refund policy, I cannot recommend TDS. My experience with Kinetic Fiber has been the complete opposite - faster speeds, better reliability, and a monthly bill that is less than half of what I was paying TDS. If you're shopping for internet service in Carlsbad, I strongly recommend comparing your options before choosing TDS.