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    Suddenlink Communications

    1.0 (1 review)
    Closed 8:30 am - 5:30 pm

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    9 years ago

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    Optimum

    Optimum

    (38 reviews)

    ABSOLUTELY TERRIBLE. Would not recommend this to my worst enemy. Fast internet and tv? More like…read moremake a fast trip to the phone to ask for a refund. The Wi-fi service was slow when we first got it installed, then after a while it was okay. The TV service on the other hand, sucks. They removed SO many channels and you had to "upgrade" to see the other channels. The only good things they have is the customer service, I'll give them that. (That's 2 stars).

    My mother (at 96-years old) had a 25+ year account with Optimum…read more IMPORTANT: "Optimum" recently changed their name to "Sudden Link." They are the same company, so all the documented experiences below are valid for both companies. I returned to St. Joseph, MO (US) on sabatical from my 27-year long, full-time professorship in Europe to care for my mother as she is now in hospice. In addressing her finances, I found that her monthly fee for wifi + TV with Optimum was $301.oo -- EVERY MONTH! . We changed to United Fiber WHERE WE HAVE IDENTICAL SERVICE (including service for a wifi-equiped smart TV) for $28.30 per month. IMPORTANT: if you cancel Optimim one day past your billing cycle they STILL charge you the full monthly billing even AFTER they shut down your service. I.e.: We now must pay $301.oo for 2 days of ghastly service; they refuse to pro-rate billings). Additionally, the woman with whom I had to speak at Optimum in order to cancel the account (which took over two hours on the phone) argued with me, claiming that our monthly bill with United Fiber was too inexpensive and couldn't possibly be correct. When I suggested that she was mistaken, she spouted, "I am NEVER wrong!" (...wrong again). She was obstinant, insulant, and combative. The "b****" word is inappropriate, but in this instance, it is painfully correct. We ARE now paying $28.32 per month with United Fiber for identical service and everyone with United Fiber has been supportive, helpful, friendly, and they have NO set-up charges to run their fiber cables directly into your home. Optimum financially gouged an elderly woman--my mother--for years. Find ANY other provider, but given the limited options in St. Joseph, Misouri, I strongly suggest United Fiber.

    Johnston Communications

    Johnston Communications

    (1 review)

    We became Dish TV customers through Johnston Communications nearly two years ago. We have been most…read morepleased with the Dish TV television experience. Adding to that experience is the helpfulness, responsiveness, dedication and experience of Johnston Communications' owners and staff. They are second to none willing to assist me with any Dish TV question I might have. They answer their phone and assist in a cheerful and professional manner to make my Dish TV viewing exceptional. Johnston Communications is an asset to the Dish TV company and need to be recognized as such. Today my Dish TV went on the blink. The Dish TV representative I spoke to on the phone was unable to assist; however a subsequent call to Johnston Communications resolved the problem within minutes. Thank goodness for Theresa's understanding and abilities with the Dish TV devices.

    From the owner: Johnston Communications has been in business sInce 2002. We are able to offer DIRECTV residential,…read moreDIRECTV for BUSINESS, and Exede Internet bundles as your one-stop shop for all of your entertainment needs. We have 3 locations: our main location is 309 E 4th St, Villisca, Iowa; our second location is 5010 Mills Civic Parkway, Suite 106, West Des Moines, Iowa; and our third location is 2 N Grand, Spencer, Iowa. We, with the help of our technicians, are able to service the states of Iowa, Nebraska, Missouri & Minnesota. As your local authorized DIRECTV dealer and a proud member of the Better Business Bureau, we offer you unbeatable customer service for satellite, cable, telephone, and internet. Call us today and ask about next day installation (next day install is subject to availability)!

    Suddenlink Communications - televisionserviceproviders - Updated September 2026

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