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    Johnston Communications

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    7 years ago

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    Ask the Community - Johnston Communications

    Ames High Speed Internet

    Ames High Speed Internet

    (1 review)

    My lastest complaint about Centurylink is a new "Internet Cost Recovery Fee 0.99" that caught me…read moreby surprise. If warning was given the communication was not effective - probably buried in fine print somewhere. I emailed company and had the following reply: "John, please see below for an explanation of the Internet Cost Recovery Fee. As of May 10, 2013 CenturyLink began charging a Cost Recovery fee to our High Speed Internet users. The Internet Cost Recovery Fee is a monthly charge of $.99 that helps cover the costs associated with the building and maintaining of the Internet network." In other words the company wanted to increase the cost of my plan just to pay for the normal costs of running a business. First, a direct email ahead of time explaining the rate hike would have been appreciated. Second, it seems just like the company wanted to increase the fee of an agreed upon service but WANTED TO MAKE IT APPEAR to be a mandated fee like I have on my phone landline. My service has been only mediocre for the past two years. $40 per month (now $40.99) seems high for 3 MBS service. I tried to negotiate a better rate with no luck unless I wanted to bundle with unwanted services. I was promised two VISA reward cards when I signed up in 2011 as part of two promotions, but only received one. I tried to resolve it several times on the telephone with customer service reps and thought I was getting the problem resolved. I finally gave up. I should have documented the promotions better when I signed up, but did not expect the problems. My daughter in Des Moines had numerous problems paying her bill online and by telephone with unwarranted fees and mistakes. She finally decided to just drop her check in the company's dropbox downtown each month rather than pull her hair out with the online problems. She says she will NEVER use Centurylink again!

    From the owner: Qwest is now CenturyLink. Want the best home phone service, affordable long distance and high-speed…read moreinternet? Go with CenturyLink for the ultimate home technology. DSL lines get you online with fast, easy internet access.

    CenturyLink

    CenturyLink

    (53 reviews)

    I help my brother with all his bills, I am his POA and payee. We tried to set up service with…read moreCenturyLink in Sept 2025. They told us that someone had to be there from 8am-5pm, so my husband waited for them all day. I showed up about 4:45 PM, and he said nobody ever showed up. We checked the phone line and it didn't work. We called CenturyLink right away before they closed, and sat on the phone with them for about 2 hours between different departments. They never resolved our issue. We told them that the phone line was not working. I told them that it might be a faulty phone jack, and they told us to call back the next day. I told them that I would not be able to call back the next day because I have work and school. My brother had no phone, so he had no way of calling them the next day. Now that I'm out of school, I am trying to set up service for my brother again, so I called and made another appt for tomorrow, Jan 13, 2026. I got a text from CenturyLink today saying I had to cancel an old account before I could set up service for the new appointment. So I called to cancel the old account and they told me I would have to pay all of the backpay for a service that was never set up. I told them I would not be doing that and asked for a supervisor. I spoke to Russell, and he said that I would have to pay all the backpay as well for a service that they provided. I asked him, "What service?" And he sat there in silence and then told me that he'd be looking forward to me calling back for whenever I needed future service. I informed him my brother had a severe mental impairment, but that did not seem to matter to him. I told him that there would be no future service, and to cancel both the old account, and the new order. I told him I would be disputing this through any credit bureaus if they send it to collections but that we would not be paying for a service that they never provided. We hung up, and I set up phone service with a different company for my disabled brother.

    I absolutely hate CenturyLink. Everything about them--the customer service, the website, the login…read moreprocess, the setup process, the cancellation process--just sucks. It's like they go out of their way to make every interaction as painful as possible. Setting it up was a nightmare, and expensive too--around $140 just to get started. I figured, okay, fine, that's the cost of doing business. Within a year, my bill went up three times. I said, okay, fine, maybe that's just how it is. But now? Now they're just making up fees out of nowhere. I got an email last month saying my modem lease fee is increasing to $17 starting March 7, 2025. Why? Who knows. It's the same modem I've been using since day one. If anything, it's old and should be getting cheaper, not more expensive. Then another email comes through talking about some "Facility Relocation Cost" fee coming soon. Relocation? Who moved? Not me! Why am I paying for that? Right now, I'm paying $81 a month for the same basic internet that started at $70. I don't game, I don't stream heavy content, I don't download huge files. Just regular internet usage, and yet my bill keeps creeping up for absolutely no reason. I swear, ISPs are the biggest scam in existence. If I had any other decent options, I'd be gone yesterday. Anyways, I wrote all of this to say; why is it so hard to cancel services? I'm looking for a customer service email and can't find anything. The chat bot isn't working, the website is glitchy, and they're an internet company. Y'all should have the best computer scientists, software engineers, etc. Bro, don't piss me off.

    Johnston Communications - televisionserviceproviders - Updated May 2026

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