I have never been treated so poorly. The people here are never on time, they yell at their…read morecustomers, and they refuse to explain the fees they keep adding to each increasing bill. These are extremely rude people. Please go somewhere else and if you are a woman, bring a friend. The male who works here won't hesitate to yell and intimidate you.

I am moving to Omaha and I wanted to see who the WiFi providers were. Paul had all the answers to…read moremy questions, and quickly set me up for service. I cant believe their service is free! So easy and efficient.

I have now used Kickertek on 2 different occasions and I could not be more pleased. I got great…read moredeals on DirectTV and internet services. In both instances, I was moving and they handled everything. It took a single phone call to tell them what i wanted and where, and everything else was handled. i can't tell you how nice it was to talk to a person who cares, rather than dealing directly with the cable/internet providers. They are super knowledgable about all of their products. I will never work directly with the big companies again. Kicketek is far and away the best experience I've had in cable/internet.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

From the owner: The Choice is Clear...Crystal Clear! Your Local Authorized DIRECTV Dealer. Residential and…read morecommercial entertainment experts. Applications Include home, apartment complex, hotels and lodging and institutions. We have provided legendary customer service for over 15 years in all of Central Region. Call now and take advantage of free residential installation. Mention code Website and receive additional savings and special promotions. We are looking forward to serving you!

Great Sales Team, Great Customer Service, Knowledgeable Service Team, Wide Variety of furniture and…read moreappliances.

From the owner: The Best Entertainment On Television Starts With DIRECTV At Zone Home Entertainment. At Home Or On…read moreThe Go, On Your Tv, Laptop, Smartphone Or Tablet Device (Content/Channels/Functionality Varies. Data Charges May Apply), DIRECTV Satellite Tv In Iowa Brings You The Biggest Sports Match-Ups, The Best Family-Friendly Programming, And The Latest Hollywood Hits And The Tv Shows Everyone Is Talking About. And With Access To Thousands Of Titles On Demand At Home Or On The Go, DIRECTV From Zone Home Entertainment Gives You More Of What You Want, Everywhere, Every Day (Access To Available DIRECTV On Demand Programming Is Based On Package Selection. Actual Number Of Titles Will Vary. Additional Fees Apply For New Releases. DIRECTV On Demand Requires A Broadband-Connected HD Dvr (Hr20 Or Later) And A DIRECTV Cinema Connection Kit.). Order The #1 Satellite Tv Service In The Country, And Get The Best Channels For The Best Price. Call Zone Home Entertainment, A Local Authorized DIRECTV Dealer, And Order DIRECTV Today!

I got my DirecTV through the national corporate office and haven't had too many complaints…read more But after getting my roof redone and my dish misaligned, I called them to come out and fix it. They informed me that they wouldn't be able to come out for 6 days! 6 days that just happen to cover all of the first NFL weekend. I immediately called Technical Magic and explained my situation. They were booked solid but took mercy on this football fanatic and squeezed me in for an appointment the next morning. They were great and worked with me so I didn't miss the reason I pay DirecTV so much money in the first place, instead of giving me some robotic customer service answer.

I cannot say enough good things about Clint Hartung and Technical Magic!! We have utilized their…read moreservices for the past two years for Directv and wifi services at our downtown condo building. They are the most pleasant, capable and responsive service company that I have EVER dealt with and should be a model for other service companies. They are super responsive and easy to deal with. They will work with you until the service is perfect. In our experience, they always go beyond the expectations and provide the best service possible. Steve Torpy

My lastest complaint about Centurylink is a new "Internet Cost Recovery Fee 0.99" that caught me…read moreby surprise. If warning was given the communication was not effective - probably buried in fine print somewhere. I emailed company and had the following reply: "John, please see below for an explanation of the Internet Cost Recovery Fee. As of May 10, 2013 CenturyLink began charging a Cost Recovery fee to our High Speed Internet users. The Internet Cost Recovery Fee is a monthly charge of $.99 that helps cover the costs associated with the building and maintaining of the Internet network." In other words the company wanted to increase the cost of my plan just to pay for the normal costs of running a business. First, a direct email ahead of time explaining the rate hike would have been appreciated. Second, it seems just like the company wanted to increase the fee of an agreed upon service but WANTED TO MAKE IT APPEAR to be a mandated fee like I have on my phone landline. My service has been only mediocre for the past two years. $40 per month (now $40.99) seems high for 3 MBS service. I tried to negotiate a better rate with no luck unless I wanted to bundle with unwanted services. I was promised two VISA reward cards when I signed up in 2011 as part of two promotions, but only received one. I tried to resolve it several times on the telephone with customer service reps and thought I was getting the problem resolved. I finally gave up. I should have documented the promotions better when I signed up, but did not expect the problems. My daughter in Des Moines had numerous problems paying her bill online and by telephone with unwarranted fees and mistakes. She finally decided to just drop her check in the company's dropbox downtown each month rather than pull her hair out with the online problems. She says she will NEVER use Centurylink again!

From the owner: Qwest is now CenturyLink. Want the best home phone service, affordable long distance and high-speed…read moreinternet? Go with CenturyLink for the ultimate home technology. DSL lines get you online with fast, easy internet access.

Consistent drops for no reason. Their tech support is as useful as a room full of monkeys throwing…read moretheir keyboards. I work for an isp, unfortunately my apartment complex got rid of them for ICS. If it was occasional outages I would get it that's normal. But every freaking day it drops for no reason multiple times a day. Unless they fix their issues (highly doubtful) i refuse to pay for more than their free service. Truly a terrible experience

Poor quality work, started off with putting in our new fiber optic internet at the Subnet drive…read moreapartments in Ames. At first, they worked well on the equipment but had larger issues installing the internet services, they keep trying to fix it but seems like there's little progress and they have deactivated our own personal router. If you're looking for a good quality internet service, they are not living up to their value currently. Greatly disappointed. Would not recommend

I help my brother with all his bills, I am his POA and payee. We tried to set up service with…read moreCenturyLink in Sept 2025. They told us that someone had to be there from 8am-5pm, so my husband waited for them all day. I showed up about 4:45 PM, and he said nobody ever showed up. We checked the phone line and it didn't work. We called CenturyLink right away before they closed, and sat on the phone with them for about 2 hours between different departments. They never resolved our issue. We told them that the phone line was not working. I told them that it might be a faulty phone jack, and they told us to call back the next day. I told them that I would not be able to call back the next day because I have work and school. My brother had no phone, so he had no way of calling them the next day. Now that I'm out of school, I am trying to set up service for my brother again, so I called and made another appt for tomorrow, Jan 13, 2026. I got a text from CenturyLink today saying I had to cancel an old account before I could set up service for the new appointment. So I called to cancel the old account and they told me I would have to pay all of the backpay for a service that was never set up. I told them I would not be doing that and asked for a supervisor. I spoke to Russell, and he said that I would have to pay all the backpay as well for a service that they provided. I asked him, "What service?" And he sat there in silence and then told me that he'd be looking forward to me calling back for whenever I needed future service. I informed him my brother had a severe mental impairment, but that did not seem to matter to him. I told him that there would be no future service, and to cancel both the old account, and the new order. I told him I would be disputing this through any credit bureaus if they send it to collections but that we would not be paying for a service that they never provided. We hung up, and I set up phone service with a different company for my disabled brother.

I absolutely hate CenturyLink. Everything about them--the customer service, the website, the login…read moreprocess, the setup process, the cancellation process--just sucks. It's like they go out of their way to make every interaction as painful as possible. Setting it up was a nightmare, and expensive too--around $140 just to get started. I figured, okay, fine, that's the cost of doing business. Within a year, my bill went up three times. I said, okay, fine, maybe that's just how it is. But now? Now they're just making up fees out of nowhere. I got an email last month saying my modem lease fee is increasing to $17 starting March 7, 2025. Why? Who knows. It's the same modem I've been using since day one. If anything, it's old and should be getting cheaper, not more expensive. Then another email comes through talking about some "Facility Relocation Cost" fee coming soon. Relocation? Who moved? Not me! Why am I paying for that? Right now, I'm paying $81 a month for the same basic internet that started at $70. I don't game, I don't stream heavy content, I don't download huge files. Just regular internet usage, and yet my bill keeps creeping up for absolutely no reason. I swear, ISPs are the biggest scam in existence. If I had any other decent options, I'd be gone yesterday. Anyways, I wrote all of this to say; why is it so hard to cancel services? I'm looking for a customer service email and can't find anything. The chat bot isn't working, the website is glitchy, and they're an internet company. Y'all should have the best computer scientists, software engineers, etc. Bro, don't piss me off.