Let me start by giving the reason for 1 star. It has nothing to do with Dr Sharma or his office staff, who were all absolutely wonderful! This is based solely on the billing service.
My visit was on April 21st. I was required to pay a $40.00 co-payment at the time of service. I had no issue with doing so because I know what my insurance benefits are and expected to have to pay this up front. Subsequently, I received an explanation of benefits from my insurance which indicated they paid my claim as a wellness visit (based on the diagnosis submitted by the billing service). Therefore, the claim was paid at 100% and I was responsible for nothing. I waited several weeks for a refund of the money I paid up front. On June 26th, I still hadn't received a refund and called the office. The office instructed me to call the billing service phone, which they provided. When I called the number, the woman answering only said "Hello". She didn't answer the phone in any type of professional manner. I explained the situation and she told me she would look into it and send a refund if necessary.
As of today, no refund has been received. I called the billing phone again today. Once again, the phone is answered "Hello?". I again explained who I was and the issue with the refund. The woman questioned what my insurance card says regarding co-pays because in her words "if it shows a copay on the card, you owe it". I attempted to explain that my insurance paid the claim at 100% and shows that I owe nothing. Again, she insisted that Blue Cross pays claims "funny" and that I would still owe the copay. I explained to her that I work for a medical office and this is what I do for a living. I process medical bills, claims, etc. I further stated what she is doing is wrong. She said she would look into it. I replied, "No, you told me that last month and did nothing." She replied she didn't have time. I told her that if I do not receive the refund that I am entitled to, I will file a complaint with my credit card company. I told her what she is doing is wrong and not acceptable. At that point she responded with a very snide tone and said she would have a check cut to me.
This is so completely WRONG! This doctor treats patients with cancer and his billing service is overcharging the patients. I pray that I will not have to return to this doctors office.
Again, this review is not directed at the care I received, because that was outstanding. This review is only based on the poor customer service I received from the doctor's billing service. read more
