I had moved from out of state and needed a Pennsylvania driver's license. I was dreading the…read moreexperience. The positive reviews led me to the 70th Street location, even though it was further away from alternative locations. In retrospect, the organization and competence of these folks set a gold standard of how a bureaucracy can work. To that end, I thank all of you who made my experience such a pleasure.

I was here getting my real id photo with my toddler and the worker Curtis made my day. my son…read morewanted to take his picture too and he said "sorry it took so long I had to make sure Hendrix ID was ready too" he drew him a post note picture that says ID with a star!!! Thank you kindness goes along way

Operational Excellence at the 8th & Arch Node ​I've visited…read moreseveral PennDOT locations, and the Arch Street facility consistently demonstrates a level of "Differentiated" efficiency that sets a high bar for municipal services. The staff here manages a significant volume of citizens with a professional rhythm that keeps the "wait-states" to a minimum. ​Tactical Efficiency: The check-in process is streamlined, ensuring that from the moment you enter, your transaction is tracked and prioritized. ​Facility Environment: The space is well-maintained and organized, providing a clear path from the initial queue to the final photo or document release. ​Professional Engagement: The team demonstrates a commitment to accuracy and ADA compliance, ensuring that every citizen--regardless of their specific needs--receives top-tier service. ​As someone who meticulously audits the Philadelphia transit and civic grid, I highly recommend this location for those seeking an intentional and well-managed experience.

I've never had a bad experience here per se, but let's face at the outside looks like... a prison…read more Cheery decor aside, you can generally get your needs met here, including an upgraded, "Real ID" drivers license.

This was the quickest trip to the DMV ever. The employees were nice and helpful. It was literally…read more10 mins from start to finish.

This is a DMV, so I didn't expect it to be quick, but it did take a very long time. The guy at the…read morefront who checked me in was very nice and friendly, and they have a pretty efficient system despite the crowds. When I finally got called up, the two people I interacted with at that point were not very friendly, and weren't clear on their instructions but got annoyed when I asked for clarification. I think they have the system down but I wish the employees were all as nice as the guy at the front.

The folks who facilitate this location are efficient, knowledgeable and friendly. This was the best…read moreexperience I have ever had at a licensing office.

I went here on Friday Dec 5th at just before 8:30 to finally get my real ID. The line was across…read morethe front and to the side about halfway down. At 8:30 the doors opened and all of us were let in. We filed into a line around the room. An employee announced if anyone was just getting a picture taken to step forward and get served right away. And now here is where the longest wait happened. Only one employee is checking the paperwork so most are in line for that since that's how you get your number to be waited on (or sent home if you didn't bring the right papers!). That took about 30-35 mins. Not terrible!!! I was 5th in line when I got my number. Got called to a desk in 10 mins (I had barely just finished the 2 pieces of paper they give you to fill out!). From that point I was done in 10-15 mins since I had to get my picture taken ( you can use your current license pic only if your name on license already matched passport. Since mine was missing my middle name I didn't have the option to use the pic on file). But the camera kiosk person was the nicest lady ever. We laughed and commiserated and she let me take 3 pics before we got a photo that was ok. So in and out in 70 mins with real ID in hand! I had been so hesitant to do this having heard such horror stories. So glad I finally did it!!

Walked in on a Saturday morning shortly before 11 am with my camera card and expired license plus a…read morethousand other "just in case" documents. Walked out FIFTEEN MINUTES LATER with my updated license. DO THE CAMERA CARD PEOPLE!!! You basically do all the work and pay up front so all they have to do is take your pic and print your license. This is the way!!!

Everyone i interacted with on Saturday morning were very delightful! Got there at 8:15 opens up at…read more8:30 to get my drivers license picture and was able to leave by 9 but it went by extremely fast. I only had 10 ppl ahead of me when it was time to take the picture. The people there are friendly and let you take multiple pictures until ur liking. I appreciated those people truly

I can't believe they treated an obviously disabled with such disrespect.."i ain't never heard if no…read moredisabled sticker for a motorcycle tag" whut.you think im a wich"..she kept asking me that..what the hell does that even mean and why would she say that. Super rude, incumbent..time for change tried to show whoever there the proof..but no two way communication was possible. No help there. Signed: Obviously Permanently Disabled Person.

Very smooth process getting photo license at this location. In and out in 15 minutes. Closed…read moreSunday and Monday.

I used to live within walking distance of this place. I stopped by early on a Saturday, best time…read moreto do so, everyone was still asleep, I was the first in line, and there was no wait. If you wait until after a work day or at a weekday lunch, you'll have lines out the door... Friendly people, but they do move slowly here for some reason.

Was worried how long this process would take after all the horror stories I've heard about wait…read moretimes. (Needed a real ID) it opens at 8:30 and I arrived at 8:23 to a long line in the parking lot. As soon as it opened the line moved fairly quickly and I was seated with a number by 9:15. My number was called in less than 20 mins and it was printed by 9:58. Was so surprised. It's probably worse the later you go in the day, it got busier and busier as time went on. I highly recommend getting there when it opens. Seems like if you do, you'll be able to get in and out of there in less than two hours.

If you need a Real ID, this is the place to do it. Expect to be there at least 2.5 hours. If the…read moreline is into the parking lot, expect to be there 4 hours. Either way, bring a drink and snack along with all your paperwork. They have dozens of windows staffed to get customers through. The staff were pretty nice. The customers were mostly nice too. At a DMV, we're in the same boat and might as well make the most of it. Side note: The women's restroom was very clean.

I came here with my daughter. The line was out of the door. Saturday is not a good day. Stay away!…read more Service: slow! All the DMVs. Smh. There's only one intake person. The wait to get checked in was about an hour. Then over an hour wait to get a print of your ID. The workers were move thin though. The security guard was helpful as well. If you have to go on a Saturday, pack patience, bring snacks and a drink.

Extremely long waits. Confusing signs can have you waiting in the wrong line for hours and being…read moreforced to start over in a different line. The neighborhood is gorgeous, safe, and clean but I nonetheless must rate this inept, zero-accountability joke of a government agency merely one star.

Jamar was super helpful and friendly. made a nervous first experience for my daughter awesome!read more

Do not come here. Literally go anywhere else. I waited 4 hours only for them to turn me away once I…read moregot to the desk. I had every document they needed. The staff is unhelpful, the wait times are unbelievable and everyone there is unfriendly. Don't waste your time, drive farther away if you have to avoid this shit show. They need to be shut down.