First time visit Big…read moreparking lot Music playing in the background Lots of clean tables Friendly service

I ordered a root beer and they gave me a watered down version. When I told them they said they…read morewould change the filter and then made us wait 15 minutes just for them to come and tell us that they can't give me a drink. I did not get a refund and would've had to go back inside and wait in the line for another drink.

The service is amazing and the employees are very friendly and helpful. The food is deliciousread more

Came here after the lights at the zoo event. We arrived a little before closing and the manager…read moreand team working were not only understanding but enthusiastic about serving us. When I found out they were closing shortly I said that if we couldn't dine in we would have no problem going somewhere else and they insisted we stay. The manager was then also very helpful with menu selections and taking our large order (3 adults, 5 kids). I wish I had gotten his name so I could properly praise his professionalism with us. I ordered "The Big Way" which is basically their version of a Big Mac without the middle piece of bread. It came with two patties, American cheese, onions, pickles, lettuce, and thousand island dressing. The burgers here are hard pressed in the "smashburger" style. I found the burger to be quite good. I'm not sure that I found the burger to be worth the price though. These prices were similar to a Shake Shack type stop (which I do find to be a better burger) and the way you ordered was also interesting. The burger was $8 and change, but then to add fries and a drink to make it a combo was an additional $5. It isn't criminal to charge $13 for this amount of food, but comparing it with other combos that fall in that range, I am not sure it is competitive. The fries were pretty good, and they were very fresh. Directly from the fryer to our table, they were too hot to even eat at first, which is a good thing. Lightly seasoned and crisp, I enjoyed them. I would come back here or try another of their locations (I didn't realize how large of a chain this is) but as of right now it's definitely outside of my top 3 smashed burger style chain spots. With that said though, Jake's Wayback Burger - Didn't Suck!

My partner is a door dash driver, and he went through the drive through and they told him to go…read moreinside, fair enough right? No they gave him an attitude and were getting pissy with him because "they just washed the floors". Well then don't tell him to go inside.

I love the new drive thru and the new interior. The food is amazing and everyone is super nice.read more

Surprised to get such a good sandwich in an office building. The ambiance is very low key and…read morecafeteria feeling with fun rock vibes. Board games on the tables and great music playing. The staff is super friendly and they bring your food out to your table, but there is no table service. I got the "Big A$$ BLT". A classic blt served with heavy bacon and smoked ham. It's a killer spot if you just want a chill spot with some classic lunch options.

First time here. Friendly staff. Sandwiches I purchased were very good. I'll be going back!read more

Wow such a hidden gem in a small town. Stopped by for some burgers mid road trip and was totally…read moreimpressed. The burger was delicious and beefy. lol. I tried a mushroom burger and a hot honey burger. Very friendly small cafe and the lady was super helpful. Mushroom burger 5/5 Hot honey 4/5

We were in the area for a high school cross country meet and stopped in for lunch on the weekend…read more Super friendly staff who are also the owners. You can tell they are passionate about their food and talked us through their favorites on the menu. We had their homemade pierogies, cheesesteak eggrolls, and everyone had one of their signature burgers. Everything was very tasty and the burgers tasted very fresh. We would absolutely go back if we were in the area again.

Better ambience. Better customer service…read more Better quality. No cold food. No long waiting. No soggy fries.

The service was terrible. So rude. Then my food was messed up. Buns stale, mustard ketchup and…read morepickles when i asked for plain. The ambiance is pretty hostile.

ordered a box and asked for no beans in the burrito but am i trippin or there was supposed to be…read moremeat in here?? upset there's none

I've been coming here since the building was built, and it's quickly become a favorite place to go…read more The food is always made to standard, meals are made to a T, and they always are patient with questions (my mom tends to ask a lot). I've loved this place for a while. However I wouldn't be writing this review if it weren't for the incredibly kind service I received today specifically. I was having a particularly rough day and a staff member complimented my hair, and told me to have a wonderful day in such a genuine way. I've worked in the food service industry, and I've never understood what it felt like to be a true "regular" at a restaurant before. Now, I intend to be. This was a wonderful experience that brightened my day. Great food, great place, wonderful people.

The water in the women's bathroom was not working for any sink. I wonder how many employees are…read morewashing their hands.

This small rest area was pleasantly empty on a weekday morning. Restrooms were large and clean…read more Fast food, coffee, and pretzels were available from vendors.

This place is exceptional. I have ordered here early afternoon,evening and late night and it is…read moreconsistently exceptional. While it's not a restaurant I would typically go eat at for dining style ambience it's food is consistently amazing and tastes better than most places I would go out to eat

Extremely horrible staff. Rolled their eyes and showed attitude multiple times. They charged me and…read moregave me an extra item unrelated to what I ordered, then blamed me for it and said they double checked with me before placing the order when they didn't (they actually said 'so 6 items?' which is how many I ordered, so I said yes, yet they gave me 7 and still said it was my fault). I said it was fine still and I'll keep it since I already opened it. They also put sauce over my platter when I asked for no sauce, then when I came back, they took it, threw it on the counter then later gave it to someone else. They put another sauce on my new platter intentionally when I said I didn't want any, this time they double made sure with me over the sauce. Extremely horrible service, people, and unsanitary conditions. Would not recommend anyone.