I was here on Jan 26, 2024. My truck would not start after filling at the gas pump, and I had to spend the night here waiting for tow truck, so I needed to eat.
So I had a Subway flyer coupon for 12 inch Subway and I asked employee what were the restrictions on the menu for the coupon. He said none, I could pick even the most expensive subs on the menu for the coupon price. So, of course, I picked the most expensive sandwich.
Later I got charged not the coupon price, because that sandwich didn't qualify. I complained to the manager, who told the employee that the exclusions are printed on the coupons. I told the manager that it is not my problem if the management did not properly train the employee, who was then saying to the manager, "No one told me." So they gave me the coupon price.
What is even more infuriating, with this dumb employee, is I asked that my foot long be cut in half and individually wrapped. He did not do so. When I told him to unwrap the foot long and rewrap individually, he said then he would have to charge me for TWO 6" sandwiches, not the foot long, because I was wanting to make "two meals" out of the foot long!
The last draw is when I tried to pay for the coupon price with a Subway gift card (given to me by another Subway for charging me twice for the same sandwich), this Subway's gift card machine was broken, so I had to pay cash for my foot long sandwich divided into two 6 inch ones.
Wouldn't that ruin your day if that happened to you? I think it is a story that Corporate should be hearing about. read more