To the Gentleman on the previous post: The restraunt isn't dirty and I completely agree with the parental advice.
However, I had the WORST expeirence today. Im sooo upset right now.
First off, let me start by saying I managed a Subway when I was a mere 17 years old. It is not complicating. You make schedules, buy inventory and report to your GM. Employee relations etc.
Now, I am no longer 17 and I no longer work in the food industry as a "sandwich artist", but I am however in the Human Resoucres feild and I know alot about customer Service. Alot of what I learned from Subway's policies, such as noticing a person within 3 seconds from when they walk in the door. I learned the rest through college and my current job.
This morning, I walked into my local Subway (BTW the subway on L and 10th in Lancaster is the BEST). I wanted to order the 2 english muffins and the coffee deal. I never do this, but this morning I wanted to get my honey some breakfast. There was one young boy and he was pleasant at first. I asked him for the english muffins and he said, were all out. okay, I asked him if there was a substitue and he said the bread. Okay again, and I ordered 1 sunrise on wheat and 1 sausage on wheat. He continues to tell me, Were out of Sausage, and blames his General Manager for poor control of the inventory. ( I know this trick and it works). So I tell him thats fine, make it 2 sunrise sandwiches on Wheat! :)
I then proceed to tell him, I would still like the $2.50 meal. You know, where you get a breakfast sanwich and a coffee for $2.50, the entire point of my being there and not McDonalds for the Oatmeal. The kid tells me, no. He cannot do that for me and he is just a sandwich artist. Ok, I tell him, I believe there is a way this can be done. If he cant do it himself, he can call the manager who failed to buy the necessities to operate a decent subway, and ask him to do it. (I didnt actually say that) just to call the manager and ask him how this can be done. The kid then said, No. He is in a business meeting in Los Angeles. Now, I am a proffessional person and I know common scense says, its 7:20 in the am, and the meeting probably doesn't start until 8 am. So I ask the kid can you at least try to call and he told me no. Then he says, he doesnt know how to give me a discount on the new system. (oh please). And then he says if he gives me a discount the manager will take the money from his paycheck. (Really kid??) moving on, I handed the kid my debit card. He swiped it and threw it back at me. (I SWEAR HE THREW IT AT ME). He then said, it's too early for you and for this. I said, you opened at 7am, it shouldn't be too early for you, and I am not doing anything wrong to you. I also told him he was being extremly rude to me. He replied that I was rude. WOW. and then I asked him for the GM's phone number and he yelled it out loud extremly fast. I had to find a pen and write it down myself. I told him again he was being very rude to me and he said, I must be hallucenitang. Then he said Good Luck to me. I said it back and he said Good luck for what? I said Good luck with your job. Then he said other things but I left.
The truth of it is, I liked this subway. Every time I went in there they were so pleasant. Now, I will never go back there. They are always high and playing loud music. They are always out of stuff and they curse. The Manager needs to work on this place big time. read more
