Has been my go to place when I'm in Pontiac for lunch. The food has always been consistently good…read more Not the last two times! Had the gyros and fries. The first time there was more onions than meat and it was very dry. The last time there wasn't the usual amount of meat and it was dry burnt and crispy. There was hardly any sauce either which made it difficult to get down. Not sure if I'll ever go back.

Stopped in with a school group from Milwaukee. They were super friendly. Great service. Good food…read more Very efficient and accommodating. Would definitely stop again.

Ate inside and ordered on kiosk. Service was a little slow but reasonable. Food was good. Had a…read morebaked potato with chili and cheese plus a Girls Scout Thin Mint Frosty. Hubby had a cheeseburger and fry's which were also good. This was on a Monday and think they were short staffed.

I wish I would've read all these reviews before pulling in there after filling up our gas at…read moreWally's. Horrible horrible horrible. There was one persons in the drive thru before us- It took 5 minutes for him to place his order. Then we pulled up and had to wait another 5 minutes before the person took our order. Then had to wait 20 minutes for our food. The food was subpar. Staff was... I don't know... half asleep..? (This was around 1pm).

I went to DQ at lunch today located in Pontiac Illinois. Usually I love the burgers and fries at…read moreDQ. The burgers come out steaming hot and they're delicious however today was different. I ordered a classic burger with NO pickles and a regular fry. When I got back to work to enjoy my lunch I opened my burger to find that it only had pickles and cheese! 8-10 pickles with cheese and nothing else. There was no ketchup, mustard, or onions on the burger. I was so bummed because I had been looking forward to my burger all morning. I don't know how to be more specific when asking for a burger with no pickles?

DQ is pretty hit or miss. In terms of service - I have no complaints! Ive never encountered someone…read morein the times I've went that gave me ill manners. Now, a few times I have gotten something I didnt order, but that can be expected from a fast food chain. Its pretty mediocre, but its a fast food restaurant so im not sure what else can be done to "up the anty"

You'll always find me leaving 5 star reviews if I have an amazing customer experience at a fast…read morefood restaurant. You just don't expect very much, so when it's great you're like, " I've gotta give these people a shout out!" We went at 11:30 Saturday August 10th. We're on our way up to Chicago for market days and need to get something in our bellies before the party starts. The person at the counter who greeted us and took our order was so pleasant and obviously took pride in her work. Then! You look in the kitchen and find 3 other people diligent as well! Our supreme tacos and beef five layer burrito came out super fast. They were neatly wrapped and clean and most importantly delicious! Also clean bathrooms have my whole heart! This place is a win! Thanks Taco Beezy!

the girl that was at the window was just so rude. didn't even say anything to us, no hello,…read morenothing. just took our card, slammed the window, basically threw the food and drink at us and then slammed the window again. the receipt said the name was nicole, she had blondish hair and a septum. we also asked for hot sauce at the speaker, when i checked the bag we got none. we had to go back inside and grab them ourselves

We stopped here for a quick bite enroute to a State Park near Clinton, IL. It is about 1.5 miles…read morefrom the freeway but the plus is you end up getting a fresh sandwich because it's always busy. Landen was personable and provided excellent service from our order and prompt delivery to our table. He was very friendly and calm even though it was super busy. (Thanks Landen!) We ordered the spicy deluxe McCrispy chicken sandwiches which arrived hot. I didn't know but the sandwich consists of a whole chicken breast that's bigger than the bun! It's a well balanced sandwich and the heat is in the sauce but it's not too spicy. You can always request sauce on the side. The large facility has lots of parking, plenty of nice seating areas in the dining area and clean bathrooms are always a plus!

After I went through the drive-through, I was told a way to pick up window number three where I…read morewaited for more than a half an hour to receive my order and no one checked on me until I phoned the restaurant and received very little apology. I will never stop at this location again.

Wow! Online order and the popper arrived without the bronco sauce. Two times in a row now…read more Insult to injury. French dip arrived without beef juice making it a very bland roast beef sandwich. So angry.

Waited 5 minutes to order with no one in front of us. No one acknowledged us or took our order but…read moretook 4 car orders as we waited. Went to Taco Bell and ordered right away.

I have eaten at this BK often over the years and it was usually excellent. I have been as often…read morelately, but stopped today. I always get the onion rings and today I wanted the new spicy wrap. It took awhile to get someone to take my order. There were at least 5 people behind the counter who were only doing drive up orders. Another older lady was also waiting awhile for her order. She also questioned her order to make sure it was right. After paying there was no receipt. My order was delivered to my table and it was wrong in 2 ways. Soggy barely warm onion rings and a chicken sandwich which was a sloppy mess. I stopped the manager and explained the situation and told her they need to do better. I won't be going back anytime soon.

ordered online had a 5:20 pick up, had to wait which was ok figured food would be fresh! it wasnt!…read moreOrdered fish it was old and tough fries were cold and the other sandwich was also $22 not worth it

Colleague and I went there and it just wasn't tasty. All steak tasted weird. Molay was burnt. It…read morejust wasn't good.

Cinco De Mayo! Had to get some Chile Relleno's from La Mex. One of my favorite places for them…read more Grabbed a quick order to go and celebrated in style.

This place has gone downhill. Food is not that great…read more Servers are nice-but the cook leaves a lot to be desired.

Me and my family came here to eat we ordered four meals and waited 30 minutes to be served we…read morecomplained and still we had to wait it was not even busy. A table who got there after us got there food but we were still waiting so then the manager came to try to help but all she did was leave the establishment all we got in compensation was a free meal and 10% off the rest. One of the meals was so thin that it looked like paper one of the other meals was hot but the fries were dry and cold.

Dear lord. Their drive up speaker isent working. I wait 28 minutes in the line. They don't have…read moreenough workers. Get to the window they are out of chicken tenders so no spicy chicken sandwich. No menu at the window after the non function speaker on the drive up. So I waited 30 minutes and couldn't order anything that had chicken tenders in it. Get more people fix your stuff that doesn't work. It's not rocket science, nor it won't be a mystery why this place will eventually lose down despite just opening 6 months ago

This is my complaint form 8/22 still got a bs response from customer service…read more Ordered food today at the Pontiac il location (not on your website anywhere) ordered 3 3pc dark meals with mashed and gravy and coleslaw and 2 kfc bowls and an extra side of mashed and gravy since they were out of Mac n cheese. what I received was 1 3piece dark mashed and corn and 2 nugget type meals with fry's and a drink and 2 kfc bowls with no chicken the biscuit was a solid rock. This took 45 minutes to make with 2 customers in the store. The chicken was definitely old almost like they reheated last nights chicken. Since we went at 1159. There's no way it can be that old where it's nasty. Went to get corrected staff was rude and refused refund. Decided didn't want more food from there since they were being nasty(you know them do something weird to our food). So left with food we won't eat. Tried to contact store after to possibly speak to manager no phone number listed on google or on the receipt so couldn't get a hold of anyone to try to fix. So next best thing go to customer service and all they can offer is a gift card through the mail and escalate my complaint to the store manager. I don't want a gift card also they would not provide me with a phone number to the store. Do they not have a phone in the store.