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    Arby's

    2.6 (18 reviews)
    InexpensiveFast Food, Sandwiches

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    Beef and Cheddar
    Erica M.

    This is a pretty good Arby's as far as they go. Went through the drive-thru for lunch and no one else was in line. Service was very polite and quick. It was a bit on the pricey side but that's pretty typical for any Arby's. I ordered the Beef and Cheddar and Mozzarella Sticks. Both were made as ordered and pretty good.

    I didn't even pay extra for the piece of plastic that came with my sandwich.

    I love Arby's! Hands-down my favorite fast food restaurant. I wish there were restaurants closer to my house. ANY time we are on the road traveling, Arby's is our first choice for food. Very unfortunate that I can't eat there ever again. This was my first time at the Pontiac Arby's. I was traveling with my wife from Jacksonville, IL to our home in Chicago, IL. We stopped on Labor Day 2011 at about 1:30pm. Things were going pretty well. The manager on duty was very polite and was working very hard. I ordered a Chipotle chicken sandwich and my wife ordered a roast beef. First couple of bites were pretty tasty. Then, I took a bite while I was driving and ran into a tough spot. I kind of thought it was a tough piece of bacon, so I bit a little harder. Finally I realized something wasn't right. I looked down and saw that I was biting into a plastic lid. The lid wasn't for a soda, it was a little smaller. It was the lid for a small disposable plastic cup. I was 30 minutes up the road, so I wasn't about to waste an hour of my holiday to bring them back their piece of plastic. Sick. Worst food experience I've ever had. I'll try to post pictures if I can.

    Loaded Italian sub, it looks really good and tastes better

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    1 year ago

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    8 years ago

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    4 years ago

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    3 years ago

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    8 years ago

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    15 years ago

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    11 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    9 years ago

    Stopped late one night on a 4 hour trip, they were all nice and understood how much better fresh curly fries would make my trip.

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    13 years ago

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    13 years ago

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    13 years ago

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    13 years ago

    Good food. They had the food ready right when I filled my drink. Not a real fancy Arby's, but sure good food.

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    11 years ago

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    KFC - Response from customer service

    KFC

    1.5(4 reviews)
    0.3 mi

    Dear lord. Their drive up speaker isent working. I wait 28 minutes in the line. They don't have…read moreenough workers. Get to the window they are out of chicken tenders so no spicy chicken sandwich. No menu at the window after the non function speaker on the drive up. So I waited 30 minutes and couldn't order anything that had chicken tenders in it. Get more people fix your stuff that doesn't work. It's not rocket science, nor it won't be a mystery why this place will eventually lose down despite just opening 6 months ago

    This is my complaint form 8/22 still got a bs response from customer service…read more Ordered food today at the Pontiac il location (not on your website anywhere) ordered 3 3pc dark meals with mashed and gravy and coleslaw and 2 kfc bowls and an extra side of mashed and gravy since they were out of Mac n cheese. what I received was 1 3piece dark mashed and corn and 2 nugget type meals with fry's and a drink and 2 kfc bowls with no chicken the biscuit was a solid rock. This took 45 minutes to make with 2 customers in the store. The chicken was definitely old almost like they reheated last nights chicken. Since we went at 1159. There's no way it can be that old where it's nasty. Went to get corrected staff was rude and refused refund. Decided didn't want more food from there since they were being nasty(you know them do something weird to our food). So left with food we won't eat. Tried to contact store after to possibly speak to manager no phone number listed on google or on the receipt so couldn't get a hold of anyone to try to fix. So next best thing go to customer service and all they can offer is a gift card through the mail and escalate my complaint to the store manager. I don't want a gift card also they would not provide me with a phone number to the store. Do they not have a phone in the store.

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    Response from customer service

    Arby's - hotdogs - Updated May 2026

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