Terrible Customer Service! We ordered 2 foot long BLT subs on 9-22 at 8pm to pick up at 8:20. When we went to pick them up at 8:18, there was a sign on the drive through that said lobby service only. When we parked out front, there was a sign on the doors that said, sorry we had to close at 8pm tonight.
My wife called the store this morning and spoke to a very rude person, named Sherica, who asked tons of questions like we were trying to scam someone for 2 sandwiches??
She finally said she would remake them so we sent our daughter to go pick them up. We live 30 minutes away. 15 minutes later she calls back and says she isn't going to make the sandwiches cause she has to do a full investigation.
So we are out $32.00, plus we can't have our food after we have went to pick it up twice now.
The manager Sharica would not give us the complaint line or tell us her bosses name. If you own this location, this SM does not need to be in customer service. Why would you let something escalate like this for $30??
We have filed a complaint with the subway corporate office and will be filing a complaint with the Better Business Bureau. Luckily we are not poor and can afford for someone to steal $30 from us but I promise you that I wouldn't be spending all this time filing complaints and doing reviews online, over $30.
However when someone accuses you of lying over $30, then I will put in some time ensuring this doesn't happen to someone else. Hope it was worth it to this manager who decided to believe her employees over people who have been coming there for years. Never again!!
Please do not give this restaurant any of your business. read more