Extremely disappointing behavior at this Subway location on 5/27/2026 around 11:40 a.m.
A simple request involving condiments and a sandwich remake turned into an unnecessarily hostile and confrontational interaction from an employee named Brittney/Brittany. Instead of providing basic customer service, she became loud, rude, and aggressive in front of customers and coworkers.
Regardless of any disagreement regarding an order, there is no justification for speaking to customers in this manner. The employee's tone, volume, and demeanor were alarming enough that multiple customers and coworkers witnessed the incident.
What was most concerning was not the mistake itself, but the employee's attitude and behavior. No customer should be yelled at or treated disrespectfully over a routine order issue.
After reading other reviews, I noticed similar complaints that appear to involve the same employee - the skinny blonde/manager, which raises concerns that this may be an ongoing problem rather than an isolated incident.
Additionally, during the interaction, the employee stated that she handles complaints, calls, emails, and related matters herself, and conveyed confidence that no action would be taken against her. Whether this statement was accurate or not, it created the impression that customer complaints would not be handled objectively.
A formal complaint will be submitted to owner Ted, district manager Jennifer, and Subway corporate for review. I hope management takes this seriously and addresses the situation appropriately because this level of customer service is unacceptable and still seems to be going on. read more
