While waiting for my order, I observed a young woman sweeping behind the counter. The problem was she was also working the fry station. From the sweeping, she went to check the fries in the fryer and then came up front and picked up my sandwich and placed it on a tray to eat in. She then picked up the broom and dustpan again and seemed to finish up her chore and walked back over to the fries. She walked to the back of the store, but returned quickly and started bagging fries. When the cashier tried to hand it to me, I told him I couldn't eat the fries after what I had just witnessed and explained she had not washed her hands after sweeping. The cashier dropped more fries and the young woman proceeded to come up front and argue with me, telling me I should go eat somewhere else. Wtf! The cashier had come back up front and I asked for the mgr. The manager allowed this young woman to continue to berate, argue, make faces and run her mouth in the front of the store and did not attempt to quiet her or remove her from aggravating me further, THE CUSTOMER! My first job was McDonalds about 45 years ago and back then, the customer was always right. At least, that's what my first manager told me. What happened to that philosophy?
I've gotten food poisoning from this Arby's before, but that was several years back. I like Arby's but I WILL NOT be returning to this one on Geyer Springs Rd. read more