On 7-23, my family had a terrible experience here. The four of us stopped for lunch and my 8 yr old daughter wanted salami instead of the turkey, roast beef, or ham that is listed in a kids sub. I've never had a problem with this at any other Subway, but I was told they could not substitute the meat. I offered to pay extra and was told no, it just wasn't allowed. The clerk helping me, Mary I believe, got angry with me when I complained and told me she was just an employee, she didn't make the rules. I told her I understand that, but that she was the representative of the business at this point and I was lodging a complaint that not allowing my daughter to choose a different meat was ridiculous. My FIL and husband were ahead of me in line and up to this point they didn't even know there was an issue. I turned to my daughter and told her she had to choose one of the the three meats because they wouldn't allow her to have what she wanted. My daughter was understandably upset. I was explaining to her what was going on when Mary told me she was refusing me service. Let me be plain, I was speaking to my daughter not the clerk when she threw down the food and told me to leave. Up to this point I was angry but not abusive. I was not shouting. I simply told them I thought that policy was ridiculous. It was now that anyone else in the restaurant knew there was a problem. At this point I did lose my cool. I made sure that as I left everyone understood I was being asked to leave because I didn't like their policy. I left the store only to decide upon reaching the car that I wanted the managers name and number to lodge a complaint. When I re-entered the store, none of the three employees would talk with me at first. I kept trying to get their attention to no avail. I had to again raise my voice to tell the room at large I wanted the managers name and number and I also wanted to apologize to Mary for losing my temper. Another woman employee finally came over and threw a post it note with the managers name on it at me. She told me I could apologize myself when I asked her if she would tell the original clerk I wanted to apologize. Fine, that was what I wanted but instead of coming over, Mary told me if I didn't leave she would call the cops. I told her I wanted to apologize, and she picked up the phone and went in the back. I continued for a minute to try to get her to come talk with me. I finally left when it became apparent she would not be a big enough person to try to resolve the issue. The post it did not have the area code and not being local I had to wait until I was in Douglas to get it. I got the area code from an employee at the Douglas Subway who was very helpful. They had no problem substituting meat on a kids sub. They said they do it all the time, it was company policy. I then called the manager who mumbled throughout the conversation. I explained the problem, told her the clerk should be disciplined if not fired. She told me she understood my concerns and that the situation had gotten way out of hand. She told me kicking me out for complaining was inexcusable and that my daughter should have been allowed to have salami. She then put who I assume is her husband on the phone to get my name and address to send me a gift card for the trouble. The altercation took place almost a month ago and I have yet to receive the card. When explaining to the Douglas Subway employees why I needed the area code, they all said they had heard bad things about the Lusk Subway. One employee had been at the Lusk location a couple months previously with 5 other people, all (shockingly) ordering their own subs. The employees at Lusk told the Douglas employee not to return if they were going to order "so many individual subs". Imagine a business refusing large orders. Isn't that the ideal? As it was with my family, they lost out on a $30 sale because Mary was having a bad day and didn't want told that the policies she was enforcing were ridiculous. She acted like a child both when she kicked me out and then refused to speak with me. I will tell you here, I am sorry I called you a name, but your behavior was inexcusable. If you do not like working with the public, if you do not like dealing with the effects of bad policy with the public, then you should find another job. Since nothing has come of this as far as I can tell, it is apparent that a change in both management and employees is needed. I have contacted corporate to resolve this issue as well. read more