I haven't been to a Subway in a long time, and I decided to give it another try.
I used their website to place an order, due to the pandemic and the fact that dining in was not allowed. I never see anyone at this location, so I wasn't even sure how you could go about ordering if you just walked into the restaurant.
The person who waited on me was pleasant enough, but she was not wearing her bandanna/mask. It was underneath her chin the whole time she spoke to me across the counter. That made me very uncomfortable.
I did not realize until I got my order home that there were no chips in the bag. When I placed the order, they gave options for first cookie and second cookie. My thinking was that the second cookie choice was in the event that the first cookie was not available at the store. I chose the same cookie for both options and also chose chips. I was prepared to pay extra if I needed to, just in case I accidentally got two cookies and wasn't supposed to.
I placed a call to Subway and the person who waited on me said I could come back and pick up some chips. I told her that I did not want to leave the house again that night and would be there the following Monday. She told me she would leave a note so that whoever was working on Monday would give me the chips.
About 20 minutes later, she called me back to say that there were no chips on my order, despite my choosing them as an option.
She had given me two chocolate chip cookies instead of the M & M I ordered because they did not have any M & M cookies, but I was not told that had anything to do with the chips that I ordered. I was led to believe that I received an extra cookie because they didn't have the kind I wanted.
After a bit of discussion, she reiterated that I could come in at my convenience and pick up some chips and she would just say that it was it was her fault the order was incomplete. I know she was trying to be magnanimous and I appreciated that.
Fast forward to the next week...I ran into Walmart to do some shopping and on the way out I stopped at the restaurant. I immediately explained the purpose for my visit and the person behind the counter was very rude. She said I was not entitled to anything free no matter what her coworker had stated. She seemed to think I was just trying to get something for nothing.
I thought Subway would be happy to correct the mistake which was likely a computer glitch. To me, giving someone a couple tiny bags of chips wouldn't have hurt the company and would have gone a long way towards good customer relations.
I will never go to that Subway again, nor will I go to the one located on Beacon Boulevard, because they are owned by the same person/franchise. My thinking is that if they allow such incredible disrespect towards customers, and don't care that their employees violate mask mandates, they don't deserve my money. read more
