I'm writing this to report bad experience at one of your restaurants. I realized only after the fact they hadn't even given me a receipt which underlines yet another facet of this bad experience. The employee's seems nice enough, however when I asked for the franchise owners contact information, email or otherwise, the manager on shift wouldn't give it out. I made every attempt to be cordial and very polite telling him not to worry about it that I would have to put in an ice comment with our basis interactive customer evaluation system, only to realize upon looking that the manager or owner had not even set up a web page for their business on our base, which is highly irregular.
Despite the fact the manager would not give me the information to contact her Superior, I thank them for the food and wish them a nice afternoon telling them that I would contact their officer other means.
Aside from the way the manager is running the store, the actual problem that I had was the credit card reader seems to have issues for several months now reading my card whenever I would come by to eat. I've been told previously by other employees that they had difficulties with this card reader, but despite the fact they seemed used to simply asking people to manually enter their card information. Not only does this slow down the line but making the customer do work is kind of rude and it also introduces germs and other problems in a restaurant environment. I wouldn't mind if it was something to do with my card, as the manager seems to think, but I had just use this card to purchase something next door and then I went and purchased something else afterwards and the card works fine elsewhere. This is happened several times at this restaurant and this is finally the moment I said enough I needed to report it.
I feel like when the workers complain about something nothing really happens, but when a customer complains then hopefully results should occur. This Subway is the only one on Marine Corps Base Cherry Point in Havelock, North Carolina.
I would like to see this card reader replaced. It is clearly showing signs of its age does operationally and visibly. I would also like the management to be given clear instructions that when a customer ask for their superiors information, that they should give it out or have some type of formal response. Rest assured that if I do not receive any response to this request, I will be contacting our bases legal department, the commanding officer, and I will be leaving negative reviews on Google reviews and Yelp.
I respectfully request a response at your earliest convenience, and thank you for time. read more