I stopped by this Subway while on a roadtrip back to Atlanta. My sub maker Jackson was really nice and helpful, and when I asked if I could use my coupon he said that while generally the store doesn't allow it, he would make an exception since I'm a first time customer and didn't know.
His manager was not pleased with this exception. When he told her his plan she declined it and insisted coupons were not allowed under any circumstances. He argued that someone (Scott, Aiden? I forgot. Presumably the owner) told him that it was permitted. She disagreed. A squabble ensued and Jackson, now vanquished, went to the back. Victorious, Ms. Manager made me pay full price.
The food was good and Jackson was kind, but four stars for 1) the lack of communication among staff and 2) the fact that the manager insisted I pay full price even after one of her subordinates suggested I could use my coupon. I also felt she treated Jackson poorly. read more