Update: They reached out, asked me for feedback and offered…read morefor me to come back. So I did. The experience was somehow worse! They got the order wrong, the fries were undercooked. One entire burger was missing. The root beer was still far and away the star of the show. Two strikes, I'm not sure I can stomach a third.

This place has came recommended by a friend, so I had to check it out . I love the 50s vibe . The…read moremenu was very familiar to another Rochester chain - Bill Gray's . I arrived just in time to get a root beer float for only $1.99 (available at 3-4pm daily ) I ordered a mushroom Swiss burger and an order of cheese fries . The burger was tasty but the fries were a bit of a let down for the price - not much melty cheese on them . Also , many of the tables were dirty - later an employee was cleaning them up so at least the dining room did not stay ignored . Overall , a nice spot for some casual food and drinks !

I really enjoyed my meal here. They have one of the best garbage plates I've had and a really long…read moretime. The servers behind the counter were really nice and friendly. I will definitely make sure I come back here for a plate whenever I'm in the area.

Charlie Riedel'sis a fantastic spot for generous, made-to-order meals that truly deliver that…read moreburger joint experience. The portion sizes were enormous--enough for dinner and two additional lunches--and everything was fresh. The friendly staff and availability of gluten-free options made the experience even better. It's a must-visit for anyone seeking great food and welcoming service!

Thank you for keeping the Arby's that we know and love great! It is such a pleasure to see a…read morenostalgic restaurant updated and creative menu additions. Yet Arby's keeps loyal to the famous menu features we love! Try the roast beef sliders! Great find and will absolutely return and recommend.

This particular Arby's does not care about service. I was on my way home after picking up my son…read morewho was having a migraine attack. Fortunately he had his medicine on him but we needed food asap. I used the app to order so it would be ready when we got there. I drove in through the drive up and the woman said 'all mobile orders have to come inside'. So - honestly- I asked questions, probably not in the nicest of ways, but I wasn't rude. I asked 'why' as she literally had ZERO customers in the lobby or in the drive up. She responded very snotty 'because it says it right on there'. Arby's has got to be the only restaurant with this ridiculous rule. Poor decision on corporate, but also - the employee shouldn't be in service. I get it's fast food and trust me, I'd rather have, at this point, purchased anything else but Arby's for my son. However, her attitude to customers vs explaining Arby's policy - was uncalled for. I cannot express how awful this experience was. It's too bad as my son loves the mozzarella sticks here, but in this day in age, we will visit establishments that value customers.

This location proudly serves good, fresh, and well-prepared food. The employees are exceptional and…read morego above and beyond to provide excellent customer service.

my chapula supreme was literally a uncooked chapula shell with completely different ingredients…read morethan what it was supposed to be. and the shell was holding ANOTHER taco shell of a doritos locos taco. Literally what the hell

I would give them a negative 5 for the trash they sell. Two lines to order, third car in a line and…read morewaited 18 minutes to order. Since I already had a drink, I ordered a double cheeseburger and fries. Finally got the food, fries were room temperature and soggy, double cheeseburger was also room temperature. I threw out the fries, took two bites of the cheeseburger and threw that out as well. I wouldn't feed that to a hungry dog!

They get paid more than most people but still can't give a full container of fries. And then give…read morean attitude when you question it!!!

Enjoyed a lovely martini on a cozy room by a fireplace…read more The bartender was detail-oriented and was very dedicated to making sure my drink was to my liking-- how much vermouth, particular brand of vermouth, how would I care for my lime garnish, etc. Nice! The room was intimate and comfortable..

Would give them 3.5 stars. Agree with some other reviews that the view and atmosphere is nice but…read morenot worth the upsale price. We came as a larger group and they were nice enough for us to order from the breakfast menu as they switched over the lunch menu at 11:30am. Our table enjoyed the food but all agreed it wasn't worth the price point. I tried the chocolate croissant with homemade butter and maple bacon jam along with the Canadian bacon Benedict. The chocolate croissant was nice with the maple bacon jam but definitely not worth the price point of $12. The croissant was quite smaller, like the chocolate croissants you can get from Costco or Starbucks. The Canadian bacon eggs Benedict however was delicious and I really enjoyed it! I just am not sure again it was worth the high price point. However I definitely felt the service was missing. As we were the only ones in the dining area, I felt the service was missing the mark. The server saw we were carrying a baby in the restaurant but didn't ask if we wanted a high chair. My mother-in-law spied it in the corner and then we had to ask for it and we proceeded to set it up at the table. As I was with 2 young kids, I ordered some simple items before the main course like their chocolate croissant and fruit cup. I assumed the server would ask if we wanted those ahead of time but that didn't happen. He also had forgotten my son's drink order and which my son actually had to ask him after some time "where's my juice?" My older son had ordered the s'mores waffles and it looked good when it was delivered but as I cut some of it for me to try later on, I soon realized the batter was uncooked in the middle of most of them. I was thoroughly disappointed he had eaten some of it before I discovered it was uncooked. The server throughly apologized and they remade the order which in the end, we ended up taking home with us. They also didn't take the order off the check for us which normally that would happen. For such a classy restaurant, we would think they would know how to make waffles and for more top-notch service. I think next time we will just enjoy the nice views and choose to eat somewhere else when we are in the area.

This is the first completely negative I've ever given. This store never gets our order correct. If…read moreyou order online they never have all the things in store that they have online so they just leave it off and don't tell you. Today they didn't have all the sides I ordered so I only got 2 in my order. No one told me. We wanted to sit in the restaurant and eat but not even exaggerating- EVERY table was FILTHY. So I asked if they could clean it and they told me no. They were TOO BUSY and didn't have enough people. I counted at least 6 so how many is enough to clean the tables? GROSS.

Wow, the place here in Canandaigua hasn't been that good compared to other ones, But today 1230 pm…read morejanuary 9th the bowl was so bad i had to throw it out. Whoever prepared the food today put absolutely no care in it. The guac. was barely mashed and taste like the didn't add any of the other ingredients needed, The steak was overcooked and chewy, and the rice was so undercooked i nearly chipped a tooth! Chipotle used to be so good! But now it appears you guys have to many workers that just dont care! I've been to this location before and it has been good! But today was the worst bowl ive had from any chipotle ever! Hope you guys make some needed changes

Every time I visit this Wendy's, the food is always fresh and those who work here, are happy,…read morefriendly and very accommodating. They now have Apple Pay so I'm changing my previous four star review to a five star. For a fast food chain with many locations, this Wendy's in Canandaigua, has them all beat. The managers/supervisors do a fantastic job. That should not go unnoticed.

I was very disappointed with the cleanliness of the floors and tables. Most disturbing was the fact…read morethat no one wore gloves!!

TERRIBLE! TERRIBLE!…read moreTHE PEOPLE COOKING AND SERVING ME ABSOLUTLY DID NOT CARE WHAT THEY WERE GIVING ME. on 10/30/25 at 8:20pm i bought six spicy wings for dinner they were COLD AND OLD i believe they just wanted to get rid of what they had made already they didn't care that this was my only dinner these wings are delicious when made and sold by competent people who care i don't know how to do it yet but i think that maybe rather than trusting that they are going to treat me right, i may have to ask --- each time--- "are these freshly made? how long have the things that you are trying to pass off on me been sitting around?" the food (when properly made and served) is delicious the people serving me ---- obviously cannot be trusted to give me a good meal TERRIBLE

It was timely & very tasty. Staff was receptive. I liked…read moresitting in the dinning room bc it was clean, quiet & dry

Used the free Whopper coupon off the back of the receipt. Did not know you had to order a small fry…read moreand drink with that until we got the receipt. We would have ordered differently. Got Whopper Jr meal no onion no mayo and chicken bacon meal and the free Whopper. We would have ordered just a chicken bacon sand only if we knew about the other requirement to get the free Whopper. Got my Whopper Jr with only lettuce and ketchup. So brought it back. Then the remake had onion. Finally on the third try got it correct.

Dirty windows and floors. Unattended customer service. Slow. Parking lot and Drive through slow…read more The one in Farmington is worse. Employees are disconnected this franchise needs help. Use to be good. But no more.