The worst Arby's I have ever been in, period! I ordered through the app (big mistake) and used the order ahead option so my food would be ready in 45 minutes.
When I arrived at the store, I was told that the items I ordered where not available at this location. And that "someone was getting ready to give me a call", I unfortunately was on time to pick up my order, I guess??? Then as the counter server was about to mention a refund. A young woman, I presume a manager, came from the back and cut him off and told me to contact corporate if I wanted my money back. She seemed very upset that I had used the app and ordered food that was not available. But as I do not work for Arby's, I don't have knowledge of their differing menus and need to rely on the information provided by the company through its website and apps. I guess that makes be the bad guy.
This was on a Sunday, so I contacted the corporate office through their website, rather argue with a person who was already angry at me for ordering food from a restaurant. I finally received a message from corporate by email asking me to fill out a review, which I did. It is now 3 days later and the charge is still pending in my credit card, I have not spoken with anyone from the store or corporate regarding the incident.
A simple phone call or email or text stating that the food was not available could have cured this issue immediately. Or, even if the order would have been cancelled by the store, this issue would have been easily resolved. But instead, it was now into its 4th day, without any resolution.
DO NOT ORDER FOOD FROM THIS ARBY'S. There is a McDonalds, Wendy's, Burger King, Dunkin' and plenty of indie restaurants within a couple of blocks. They all seem to welcome customers, unless this ______.
Follow-up: it is now 5 days since my order and Arby's actually charged my card for an order that was cancelled. The order doesn't even show up on my order history on the app, but I was still charged for the cancelled order. I contacted the store in Canandaigua and received even more rudeness from the manager. Please do not both these people with food orders. They don't need your business.
Additionally, I finally spoke to corporate and they are now (as of today) processing by refund. It will be 5-10 business days before I receive it.
Do not use online ordering or the app to order from Arby's.
They may have the meats but they don't have customer service!
Finally, 4 weeks after my online order was cancelled because the location didn't carry the food I ordered, I got a refund. FOUR WEEKS TO GET A REFUND. RIDICULOUS!!! read more
